GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•
24–hours, seven days a week
•
for the New Vehicle Limited Warranty period of three years or 36,000
miles (60,000 km), whichever occurs first on Ford and Mercury vehicles,
and four years or 50,000 miles (80,000 km) on Lincoln vehicles.
Roadside assistance will cover:
•
a flat tire change with a good spare (except Ford GT which has a tire
inflation kit)
•
battery jump start
•
lock-out assistance (key replacement cost is the customer’s
responsibility)
•
fuel delivery (2.0 gallons [7.5L], maximum two occurrences within 12
month period)
•
towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 35 miles (56.3 km) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents, are covered (some
exclusions apply, such as impound towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•
coverage period
•
exact fuel amounts
•
towing of your disabled vehicle
•
emergency travel expense reimbursement
•
travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment. In Canada, the card is
found in the
Owner Information Guide
in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
2005 U137 Excursion
(hdw)
Owners Guide (post-2002-fmt)
USA_English
(fus)
Roadside Emergencies
Roadside Emergencies
197
