Cell phone issues
Possible solution
Possible cause
Issue
Try switching off your cell phone, resetting
it or removing the battery, then trying again.
Possible cell phone
malfunction.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone.
Access the text messaging menu of SYNC
to see if your cell phone supports the
feature. Press the
PHONE
button and then
scroll and select the option for text
messaging, then press
OK
.
Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
USB and media issues
Possible solution
Possible cause
Issue
Try switching off the device, resetting it or
removing the battery, then trying again.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device.
Make sure you are using the manufacturer's
cable.
Make sure correctly insert the USB cable to
the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC does not
recognize my
device when I
start my vehicle.
Make sure you connect the device to SYNC
and press play on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream.
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Tourneo Connect (CHC) Vehicles Built From: 10-03-2014, Vehicles Built Up To: 31-12-2014, Long Wheelbase Kombi/Short Wheelbase Kombi, Base/Base High Payload/Titanium/Titanium High Payload/Trend/Trend ECOlite/Trend High Payload, CG3588en enGBR, Edition date: 02/2014, None
SYNC™
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