Force S4810P, Установка, Страница: 49 / 49

Installing the S4810 System 49
Requesting a hardware replacement
To request replacement hardware, follow these steps:
Step Task
1
Determine the part number and serial number of the component. To list the numbers for all components
installed in the chassis, use the
show hardware
command.
2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a
support case by:
• Using the Create Service Request form on the iSupport page (see
Contacting the Technical
Assistance Center ).
• Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center ).
Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number,
and e-mail address.
• A description of the failure, including log messages. This generally includes:
• Output from the
show tech-support
[
non-paged
] command (This report is very
long, so the storage buffer in your terminal program should be set high.)
• Output from the
show logging eventlog
[
unit
] command, where
unit
is the
stack ID of the member unit that experienced the failure (This report is included as
a section in the output of
show tech-support
.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used