JetFlow Relay User Instruction
– AIIOM000287
12
9
MAINTENANCE – TROUBLESHOOTING
Below are some common solutions related to commissioning the JetFlow. If the recommended corrective actions do not resolve
the issue, return the JetFlow unit to the factory for repair or replacement. Additional information about errors is available in
APPENDIX A
– 4-BLINK STATUS CODES
.
9.1.1
Troubleshooting Guide
Table 3: Troubleshooting Guide
Issue
Corrective Action
Loss of function
1. Verify air supply minimum pressure is 2.1 bar (30 psi)
2. Verify there is a 4-20 mA power signal to the positioner
3. If a solenoid is integrated into the system, verify current is going to solenoid, solenoid is
functioning correctly, and solenoid is energized. The JetFlow will not operate if the
solenoid is not energized.
Inaccurate feedback
position reading
1. Verify remote mount circuit is connected according to the Logix 3800 LGENIM0112
instructions.
10
MAINTENANCE - HELP FROM
FLOWSERVE
10.1 Phone Support
Over-the-phone troubleshooting is available for JetFlow relay
issues. Should the JetFlow experience problems, or if you
have questions that are not answered by this manual, feel
free to call your local sales representative or a Quick
Response Center (QRC).
Contact your nearest FLOWSERVE sales representative.
43 (0) 4242 41181 999
North A1 801 489-2300
Asia + (65) 6879 8900
[email protected]
See the back cover of this manual for additional contact
details.
10.2 Returning the JetFlow for Service
Returning the Logix 3800JF and JetFlow Relay as a unit is
an option if remote troubleshooting is unable to solve the
problem. Please follow the steps below.
1.
Request a Return Goods Authorization (RGA) form.
The form should arrive in an email.
2.
Remove fittings, brackets, filters, feedback arms, etc.
from the unit before packaging.
3.
Complete the RGA form. Write any issues with the
JetFlow you would like us to evaluate. Please include
the customer name and contact information.
4.
When packaging, please secure the unit in a method
that will ensure it will reach our facility undamaged
(the weight of JetFlow will often settle through packing
peanuts and pop large air pockets).
5.
Please insert a copy of the completed RGA form
inside the package and write the RGA number on the
outside of the package. Send the unit to the address
at the bottom of the form.
If the cause of the unit failure is found to be a manufacturing
defect and the unit is within the warranty period, it will be
repaired free of charge. There is a fee for the evaluation in
the event there is no problem found with the unit, and the unit
is still under warranty. A fee will be charged for the evaluation
if the warranty does not cover the cause of the unit failure. A
quote will be provided showing the cost of the repair. Waiving
of the fee requires the customer to purchase a new JetFlow.
10.3 Disposal
Refer to the
Logix™ 3800 Digital Positioner FCD
LGENIM0112
for information about disposal of the positioner
and JetFlow.
