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Terms and Conditions of Sale

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Warranty:

Warranty period is twelve (12) months from date of purchase. Warranty includes parts and labour (check with
FLOWMAX Technologies Inc. for labour allowance rates). An extended twelve (12) month warranty is available,
where  applicable  on  parts;  please  consult  FLOWMAX  Technologies  Inc.  Cost  of  returning  the  goods  to
FLOWMAX Technologies  Inc.  is by  others.  All warranty parts are to be prepaid by the customer. No warranty
will  be  in  effect  until  the  equipment  is  paid  for  in  full.  Warranty  on  all  equipment  sold  to  customer  may  be
suspended,  at  FLOWMAX  Technologies  Inc.’s  discretion,  until  the  customer’s  account  is  in  good  standing.
Warranty covers defective components only. Normal wear and abuse is not covered. The customer’s account
will be credited only after the defective part has been examined by FLOWMAX Technologies Inc. or the vendor
and determined to be defective.

All Energy Star approved models have 5 year warranty on parts

FIRST YEAR

Limited Warranty for Condensing Water Heater

(All Residential Water Heaters)

(Includes Space Heating Domestic Water ‘Combo’ Heating Applications)
FLOWMAX warrants that its combo water heaters are free from defects in materials and workmanship for one
(1) year from the date of installation. If any parts are found to be defective in manufacture, FLOWMAX will
provide replacement of such defective parts.

SECOND THROUGH THE TENTH YEAR

Limited Warranty for Primary Heat Exchangers on all Energy Star approved models

(Residential Water Heaters)

(Space Heating Applications Only)
FLOWMAX  warrants  that  the  stainless  steel  tube  (primary)  heat  exchanger  of  its  residential  condensing  gas
water  heater  is  free  from  defects  in  material  and  workmanship  from  the  date  of  installation  for  the  second
through the tenth year to the original purchaser only. If during such time period, any part of the stainless steel
tube  heat  exchanger  is  found  to  be  defective,  FLOWMAX  will  provide  replacement  for  the  original  heat
exchanger.

SPECIAL FIVE YEAR WARRANTY

Limited Warranty for Flat Plate Heat Exchangers

(Domestic Hot Water Heat Exchangers-Residential Use Only)
FLOWMAX warrants that the stainless steel, flat plate heat exchanger (used for the production of domestic hot
water) is free from defects in material and workmanship for five (5) years from the date of installation. Any
coagulation or blockage of the normal water flow through the heat exchanger, due to trapped sediment, heavy
calcification, lime deposits minerals and or other waterborne build-up in the plate heat exchanger, or corrosion
due to chemical anti-freeze additive is not considered

defects in workmanship

and therefore any malfunction or

damage to other parts or components resulting from these build-ups in the plate heat exchanger is not covered
under the terms of this warranty.

Limitations on Liability

This Warranty Does Not Cover

Installations by other than licensed plumber, gas installer or heating contractor.

Installations of equipment for other purposes than those intended by the instructions supplied with this
equipment.

Installations of equipment for purposes other than residential space heating and domestic hot water
production.

Any product which is improperly installed or moved from its original place of installation.

Any product which has been repaired or replaced with other than FLOWMAX factory parts.

Any product modified in any way, misused or damaged or which has been used contrary to warrantor’s
written instructions.

Introduction of liquids other than potable water or potable water/glycol mixtures into this product.

Any damage to the product caused by failure to maintain the unit properly, improper voltage, improper gas
pressure, improper water pressure, flood, freezing, electrical surges, fire, lightning, or Acts of God.

Nicks, scratches or discoloration of decorative finishes.

10. Installation, plumbing, gas piping and wiring not integral to the product.
11. Any FLOWMAX product installed in an improper environment (e.g. Corrosive, dusty, and or chemically

contaminated).

12. Condensate damage due to improperly installed or lack of a condensate trap (drain).
13. Damages due to accidents, abuse, misuse, improper installations, misapplication or incorrect sizing and

lack of regular recommended maintenance.

14.  The water heater is installed outdoors.
15.  Failures not reported to FLOWMAX Technologies Inc. within the time period specified above.
16.  Products damaged in shipment or storage or otherwise without fault of FLOWMAX Technologies Inc.
17.  The  water  heater  has  not  been  installed  in  accordance  with  all  applicable  local plumbing and/or building

code and/or regulations or in their absence with the latest edition of the natural gas and propane
installation code and/or the National Electrical Code or Canadian Electrical code.

18. This warranty does not cover any expenses related to the removal or re-installation process. The

homeowner will be responsible for the cost of removing and re-installing the alleged defective part or its
replacement and all labor and material connected therewith, and transportation to and from FLOWMAX.