March 10, 2019
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Appendix
CM-3304/CM-3308 User and Installation Guide
Problem
Possible Solution
No video image
displayed on the main
menu or the view menu
of the web interface
·
Reset the browser security settings to the default value.
·
Check that the correct port was configured. The default port is
554.
Bad output video quality
·
Check that the network cable is connected securely.
·
Check that the camera settings are correct on the camera
and in the unit.
·
Check that the camera lens is clean and unobstructed.
·
Check that the cable length is within specification.
Streaming video image
is hanging (stopped)
·
Confirm the unit’s video streaming settings.
·
Refresh your browser screen (F5).
·
Check that the bandwidth and bit rate settings of the network
are set properly.
·
Check that other processes and applications are not causing
undue latency.
·
Check that the firewall analysis or blocking is not interfering
with the video stream and supports the required ports and
communication protocols.
Bluish picture in an
indoor scene (possibly
mixing indoor and
outdoor lighting)
Adjust the White balance configuration to
Auto
. If the lighting in
the scene is fixed, manually adjust the White balance to an
acceptable image.
Reddish picture and
incorrect colors in the
image
Check the PoE power supply and associated network cables.
Connect directly to the PoE and compare the images. If the
problem persists, contact support.
6.4
Acronyms and Abbreviations
Abbreviation
Description
802.1X
Network Access Control Port-based authentication standard
AES
Advanced Encryption Standard
AGC
Automatic Gain Control
DES
Data Encryption Standard
DHCP
Dynamic Host Control Protocol
