Preliminary
Document
13.0
Troubleshooting Procedures
DO’s
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Position the Base Station in a clear, open location such as the top of a desk. This will provide optimal
performance.
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Elevate the Base Station to at least keypad height, or higher if possible for best reception.
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Check out the keypads before use. Use a data stream test utility to assure that data is properly flowing to
the PC.
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Verify the channel number of each keypad. Make sure it matches the Base Station channel (i.e. Channel #1
pads can only “talk” to a Base Station when it is set to Channel #1).
DON’Ts
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Avoid placing the Base Station on large, metal areas such as a TV cart. The metal could cause some RF
performance deterioration.
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Never position the Base Station inside or near a metal enclosure.
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Avoid positioning the keypad on a metal surface during operation as this may cause the RF performance to
deteriorate.
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Never have two Base Stations with the same channel turned “on” at the same time.
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Never have two keypads with the same ID number assigned to avoid overwriting keypad responses.
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Never use a keypad that has a rapidly flashing display. This indicates the battery is low and must be
replaced.
Caution: Use of the system in an outdoor location or different indoor environments can significantly alter the range
of the keypads.