FTS 350i-2 USER MANUAL
Flash Technology, LLC
Revision A – 4/21/2022
16
SECTION 5 – CUSTOMER SUPPORT
5.1 CONTACT INFORMATION
Customer Service: 1-800-821-5825
Telephone: (615) 503-2000
Fax: (615) 261-2600
Shipping Address:
Flash Technology
332 Nichol Mill Lane
Franklin, TN 37067
5.2 ORDERING PARTS
To order spare, replacement or optional parts, contact Inside Sales at 1-800-821-5825.
Table 5-1 – Optional Parts
Description
Part Number
KIT MOUNTING BRACKET FTS 350i-2
1350140
ADAPTOR BRACKET FTS 350i-2
3500100
FTS 350i/370i MTG BRKT ASSY UNIVERSAL
11000017307
FLASHHEAD GE SPECIFIC MTG BRKT ASSY1.5MW
3991220
REMOTE CONTROL UNIT RC-18A FTS 350i
11000017081
Table 5-2 – Spare/Replacement Parts
Description
Part Number
FTS 350i-2 INTEGRATED LED BEACON
1350200
5.3 RMA POLICY
If any system or part(s) purchased from Flash Technology needs to be returned for any reason (subject to the
warranty policy), please see the current RMA policy available online at
To initiate an RMA, call the Flash Technology Technical Support at 1-800-821-5825, option 9. Tech Support is
available M-F, 7 a.m. to 7 p.m. CT.
Emailing a completed RMA request form to
can also start the process on sites not
requiring detailed troubleshooting. Complete the online form at
flashtechnology.com/rma-request-form
NOTE: An RMA number must be requested from Flash Technology prior to return of any product. No returned
product will be processed without an RMA number. Failure to follow the below procedure may result in additional
charges and delays. Any product received without an RMA number is subject to return back to the sender. All RMA
numbers are valid for 30 days.
