Troubleshooting
If there is a problem, check the chart below to see if you can fix it. If the problem cannot be fixed or persists, call your
Authorised Repairer or Customer Care.
Query
What to do
The time counts down but the
appliance is not working (the
turntable is not rotating and
food is not heating). “Time”
and “Demo” flash alternately
in the display.
Your appliance is in DEMONSTRATION mode. Set the time to “00:00”.
Enter by pressing , press then press and hold the + and - buttons
simultaneously for 5 seconds.
The appliance does not start.
Check that your appliance is connected to the power supply. Check that
your oven’s door is fully closed. Check that the child safety feature is not
activated.
The appliance continues to
make noise after cooking has
ended.
To drain residual water vapour, your appliance is equipped with a delayed
ventilation feature. The fan continues to function for 15 minutes after the
end of the programme.
The appliance is noisy.
The turntable does not rotate
properly.
Clean the wheels and the rolling area under the turntable.
Check that the wheels are correctly positioned.
You notice steam on the
window.
Wipe the condensation off using a cloth.
Food is not heated during a
microwave programme.
Ensure that the cookware is suitable for microwave ovens and that the
power level is appropriate.
The grill gives off smoke at the
beginning of a programme.
This is caused by cooking residue on the grill element burning off. This
may happen if you don’t use the grill function frequently or have
previously microwaved uncovered food that splattered .The smoking will
stop when the residue has burnt off. To prevent food splatter getting on
the grill element, always cover foods when microwaving, especially those
Updated: Wed, 17 Nov 2021 19:43:19 GMT
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