13
TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
no power to iQue controller
•controller not turned on
•push power button to turn on
•transformer not plugged in
•plug 3 prong transformer cord into rear electrical
outlet - refer to your "Outdoor Gas Barbecue/Grill
assembly Manual/Use & Care" for instructions
•loose wiring harness - note: 2
connection points
1-check firm connection of wire harness to back of
iQue controller, connector will "click" into position
when completely inserted
2-check firm connection point at transformer,
connector will "click" into position when completely
inserted
Continuous alternating alarm
•loose or disconnected
thermocouple (zone 1 or 2)
•check firm connection of female connector to rear
of iQue controller. NOTE: 2 locations per
thermocouple, 2 thermocouples total (one for each
zones 1&2)
Continuous alarm after
choosing "preset temperature"
selection for food
•loose or disconnected meat
probe (thermocouple probe)
•check firm connection of meat probe to console
outlet
incorrect reading at external
thermocouple (Meat Probe)
•probe not fully inserted
•insert into center of meat for accurate internal
temperature reading
•probe not properly plugged into
console jack
•check for a firm connection of Meat Probe male
connector to female jack on console. Connector will
"click" into position when completely inserted
•probe fallen out of meat
•Re-insert into meat ensuring probe reaches to
center of meat
Undesired presets installed on
iQue controller (ie. Language,
temp. units, etc.)
•presets initiated or installed at
factory, or preferences setup by
user and changes are desired, or
controller has been reset to
factory defaults.
•press and hold temperature button to prompt
preference setup screen. Then follow instructions
as found under “setting up user preferences” in this
manual.
"Alarm Zone 1+2" indicated
and alarm "beeping" x5
•temperature differential between
zones is to great
•either decrease temperature of one zone or
increase temperature of other zone
•transfer of heat between zones
1 & 2
•check zone divider has been installed properly -
refer to your "Outdoor Gas Barbecue/Grill assembly
Manual/Use & Care" for instructions
"Keep Warm" indicated and
continuous alarm in 30 sec.
increments
•timer function competed
•push timer button to deactivate alarm