C
C-4
Troubleshooting
Clearing the server
Clearing the server is an Administrator option that can be used as a last resort if a job
persists in the system and prevents printing despite attempts to cancel or delete it.
Clear the server if all other troubleshooting methods have failed.
You can clear the server by using the Server>Clear Server command in Command
WorkStation or the Server>Clear Server command in Command WorkStation LE. In
Command WorkStation, you can delete the following jobs individually: held jobs,
active jobs, printed jobs, archived jobs, FreeForm masters, and scan jobs.
Users are unable to connect to the Fiery X3e
If users are unable to connect to the Fiery X3e, or are unable to find the Fiery X3e from
their workstations, the network administrator may need to troubleshoot their network
connections, and check settings on the servers they use for printing. If settings have
changed, it may be necessary to reconfigure the Fiery X3e.
For example, if print servers or print queues on a Novell server are renamed or deleted,
or if accounts or permissions are changed, the Fiery X3e administrator may have to
edit settings or enter new settings in IPX (Novell) Setup to reflect the new
configuration.
If users cannot connect to the Fiery X3e with Fiery Downloader from a Windows
client computer, you may need to reconfigure the utility’s connection to the server. For
details, see the