
C
C-9
Troubleshooting
Clearing the server
Clearing the server is an Administrator option that can be used as a last resort if a job
persists in the system and prevents printing despite attempts to cancel or delete it.
Clear the server if all other troubleshooting methods have failed.
Clearing the server deletes all jobs currently saved on the server in any queue, all locally
archived jobs, and all FreeForm master jobs. It also clears the index of archived jobs
and the index of FreeForm masters.
You can clear the server from the Control Panel (see the
using the Clear command from Command WorkStation.
Users are unable to connect to the Fiery
If users are unable to connect to the Fiery, or are unable to find the Fiery from their
workstations, the network administrator may need to troubleshoot their network
connections, and check settings on the servers they use for printing. If settings have
changed, it may be necessary to reconfigure the Fiery.
For example, if print servers or print queues on a Novell server are renamed or deleted,
or if accounts or permissions are changed, the Fiery administrator may have to edit
settings or enter new settings in IPX (Novell) Setup to reflect the new configuration.
If users cannot connect to the Fiery with Fiery Downloader from a Windows client
computer, you may need to reconfigure the utility’s connection to the server. For
details, see the