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ROUBLESHOOTING
84
Network
If you suspect a network problem, keep in mind the following:
• If the E100 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet
hardware address.
• Conflicting network settings may be set in Setup and on the customer’s workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see
Configuration and Setup
,which is part of the user documentation set.
Unable to connect to the
network; or neither LED
on the 10/100/1000BaseT
network connector is lit
One of the following:
• Wrong cable. Do not use
a cross-over cable.
• Wrong port. Do not use
the COPIER port. The
COPIER port is reserved
for the copier interface
and for installing system
software from a PC.
• Faulty network cable or
connection
• Faulty network
• Faulty Ethernet interface
on the motherboard
1. Make sure that the network cable is the correct type and connected to the
E100 Ethernet port.
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Ask the network administrator to check Network Setup.
5. Ask the network administrator to check other devices on the network.
If other devices are not functioning, the problem may be with the network.
6. If the rest of the network is functioning properly and the problem persists,
clear the CMOS (see
7. If the rest of the network is functioning properly and the problem persists,
replace the motherboard.
T
ABLE
3
E100 errors
Symptom
Possible cause
Suggested action
