T
ROUBLESHOOTING
75
At a customer site
Before you remove the E100:
• Make sure that the external cables are connected properly.
If all the connectors are in place and the problem still exists when the copier is powered on,
proceed to the next phase of troubleshooting.
N
OTE
:
For convenience, the procedure
“To check internal connections”
repeated here under Troubleshooting.
When disassembling, checking, and reassembling the copier, Sse other documentation for
guidelines.
Checking connections
The most common cause of a hardware problem is a faulty or loose connection. Before you
replace any components, check all external connections, and then check all internal
connections.
For more information, see the following:
•
•
“To check internal connections”
Checking the network connection
Printing problems may arise if the network hardware or software is not set up properly or does
not match the network settings on the E100. Problems may also arise when printing from a
specific application or printing a particular file.
Most of these problems show up as printing problems and do not necessarily indicate a E100
malfunction. The customer’s site administrator can eliminate many printing problems
without requiring you to make a service call. The site administrator deals with:
• Error conditions on the copier
• Network connection problems that result in the copier not appearing in the list of printers
on the customer’s computers
N
OTE
:
If the copier does not appear in the list of printers on the network, there may be
another device on the network with the same IP address.
• Conflicting network settings in Setup and on the customer’s computers
• Printing problems caused by inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly installed printer
description files
