Fiery E-750, Руководство по настройке, Страница: 173 / 184

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A-9 Troubleshooting
Cannot connect to E-750 with Fiery utilities
If users cannot connect to the E-750, check the following:
• E-750 Setup—the appropriate network protocol must be enabled, with the correct
parameters (for example, for TCP/IP, the IP address), and you must publish either
the Print queue or Hold queue.
You can check these settings quickly by printing a Configuration page.
• On the client workstation—the appropriate network protocol(s) must be loaded,
and your Windows directory should contain a configured Efinl.ini file.
Cannot connect to the E-750 with Command WorkStation or Command Work-
Station LE
If there is a problem connecting to the E-750, an error message is displayed.
The problem can occur when:
• The E-750 is initially turned on
• The E-750 restarts
• You have changed settings affecting the server address and have not reconfigured the
connection to the server
If you see this problem, try the following solutions, in this order:
• A remote workstation running Fiery utilities or WebTools may be interfering by
obtaining status information. If possible, close the remote application, and try to
connect again.
• Restart the Command WorkStation or Command WorkStation LE software and try
to connect again.
• Check the configuration of the connection and modify it, if necessary, or delete the
Efinl.ini file and start over with the process of configuring the connection, as
described in the
User Software Installation Guide .
• Restart the E-750.
For information on other error conditions, see the Job Management Guide .