System Diagnostics
FiberPatrol Site Planning & Installation Guide
Page 55
Verify that the reflection at the start of the sensor cable has been removed.
Monitor any changes in the system status that occur while the connections are being verified.
Sensor unit reboot
Use the following sequence to reboot the sensor unit:
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Shut down the FiberPatrol software via the Exit function (under the System menu)
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Reboot the computer via the Windows Restart function
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Allow the sensor unit to completely initialize
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Allow the FiberPatrol software to completely initialize
Verify the System Status following the sensor unit reboot.
Malfunction Reporting
Save the following items from the sensor unit hard drive to removable media:
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Any relevant screen shots
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The system configuration folder (C:\FiberPatrol\Configuration)
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The system log folder (C:\FiberPatrol\Log)
Archive these files and attach them to the electronic problem report that is being submitted to the
Technical Service department. When compiling the report, include the following information:
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How the problem was discovered
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The immediate indications of the problem
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The steps taken to diagnose and solve the problem
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The results of the remedial actions
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Any observation made while following the system check procedures
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The final state of the system
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Any other notes concerning the problem
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The name, company, and contact information of the person providing the technical service
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The facility’s name and address
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The facility’s owner, or manager, or contact person, and their contact information
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The FiberPatrol sensor unit’s model number, software version and serial number
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The date and time of the service
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The amount of service time
CAUTION
DO NOT disconnect the fiber optic cables after they are installed (S1/S2).
Any dust or contamination will compromise system operation.
Note
If the sensor unit (computer) is unresponsive, reboot the sensor unit by
turning the power switch OFF, waiting at least 30 seconds, and then
turning the power switch back ON.
Note
DO NOT interrupt the computer booting process with another hard
reboot, or equipment damage may occur.