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Section 500: Maintenance and Service
In this section, we’ll look at the kind of maintenance your FERRUPS needs and how to contact Best Power’s
Worldwide Service.
501 Regular Maintenance
Best Power designed your FERRUPS to provide years of trouble-free operation. Its microprocessor will check the
batteries and inverter regularly to assure you of proper operation. In fact, you'll probably find that your
FERRUPS requires less maintenance than any of your other computer peripherals.
Nevertheless, your FERRUPS does require some attention in order to provide you with excellent service. Best
Power recommends that you schedule a Preventative Maintenance check at least every six months. At this check,
your service technician should
Inspect and clean the unit.
Inspect and record the Alarm and Inverter Logs.
Check the batteries.
Check the AC and DC meter functions and recalibrate if necessary.
Perform an outage test.
Check the values of the first 19 parameters on line and inverter.
Your technician must observe important safety precautions while performing these checks. For more
information on what your technician should do in a Preventative Maintenance check, or to schedule Preventative
Maintenance with a Best Power-authorized field service representative, call Best Power’s Worldwide Service.
We’ll be happy to help you.
502 Service and Support
Best Power has an outstanding customer service department. Please feel free to call, write, or fax the nearest Best
Power office if you have a problem or question about your FERRUPS. Please have your model number and
serial number when you call. This information appears on a label at the rear of your unit. You also can get this
information by reading parameter 40 on the control panel. If you are requesting repair under warranty, please
include proof of purchase and purchase date in correspondence. Call Best Power for instructions before returning
a unit or component. (See the beginning of this manual for
In the U.S.A.:
Worldwide Service
Best Power
Route 1, Box 106 - P.O. Box 11
Necedah, Wisconsin 54646 U.S.A.
Phone: 1-800-356-5737 (U.S.A. and Canada)
1-608-565-2100
FAX:
1-608-565-2509
