FaroArm
®
Manual
January 2009
62
Chapter 1: Introduction to the FaroArm
®
FARO Wireless Connection Issues
• You have setup your connection using your platform specific
Bluetooth Wizard and the FARO Bluetooth Connection Setup utility,
but software application does not find the FaroArm.
1 Make sure the FaroArm is receiving power and the On/Off switch is
set to ON. When the On/Off switch is first set to ON, the blue LED
on the front of the arm should blink momentarily.
2 If you are using a Bluetooth USB dongle make sure it is plugged
into a USB port. Also make sure the software associated with the
dongle is running. If you are unsure about this, contact the vendor
who supplied the Bluetooth hardware and software.
3 Open the platform specific Bluetooth Wizard and make sure the
FaroArm is still in the list. If not, refresh the list.
If the FaroArm is switched on and the PC's Bluetooth hardware is
connected correctly, and the connection is still unavailable
contact customer service.
4 Open the platform specific Bluetooth Wizard and check which
COM port is configured with the FaroArm.
5 Open the FARO Bluetooth Connection Setup utility program and
confirm the COM port setting. Ensure it matches the same port in
the platform specific Bluetooth Wizard list.
Click OK. If the test passes, the FaroArm should work normally.
If the test fails, contact FARO customer service.
If the test passes but your software still does not connect, make
sure your FaroArm driver software is current. The latest driver
software may be on a separate CD-ROM that came with your
Bluetooth equipped FaroArm, or any other FARO software
package. If you are unsure about what version of the FaroArm
driver you are running contact your Customer Service
Representative by Phone, Fax or E-Mail.
• You are within the maximum 30' Bluetooth range, but cannot get a
reliable connection.
1 Bluetooth works with a radio frequency, or RF, signal which can be
blocked by obstructions. Metallic obstructions are especially
degrading to the signal. For best results, ensure you have a clear
path between your computer and the FaroArm.
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