Com.X Administrator Guide
Page 140
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Use pins and pin sets on international and high-cost outbound routes,
requiring the caller to know the pin in order to place a call.
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Disable feature codes for administrative features, or change the feature codes
to access those features to something other than the default. (E.g. ChanSpy,
ZapBarge).
•
Require all users to set their voicemail pin and user portal login passwords to
something other than the default.
•
Regularly backup the PBX configuration and valuable recordings.
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If direct database access is configured for CDR access, limit the access to a
white list of MAC addresses, IP addresses or networks.
3.16 Call behavior on No answer / Busy
This section describes the Com.X behavior and call routing for incoming calls that go
unanswered or encounter a busy extension.
3.16.1 Unattended transfer
On unattended transfer, the person transferring the call is taken out of the loop, i.e.
the call is treated as though the caller called the final party directly. Voicemail or
follow-me for the recipient would determine where the call goes on busy and no
answer.
If both voicemail and follow-me are not configured, the extension would ring
indefinitely.
3.16.2 Attended transfer
The person wanting to connect the caller with a third party may place the caller on
hold by picking up the second line, pressing a hold button or initiating an attended
transfer.
The caller hears music, and the intermediary has one extension channel available to
call the intended destination with and confirm availability. The intermediary can
interact with the destination and connect the caller with the destination by using a
transfer button or by putting the phone / channel down.
3.16.3 Call parking
The person wanting to connect the caller with a third party may place the caller in a
parking bay.
The caller hears music, and the intermediary has both extension channels available
for use. Once the necessary calls have been made, conferences set up, availability
determined, etc., the intermediary can pick up the call in the parking bay and transfer
or respond as required.
Should the time the caller spends in the parking lot exceed the specified timeout
period, the action configured for orphaned callers is initiated. This could include
playing an announcement to the caller and keeping the caller in the bay, or
transferring the caller to reception.
3.16.4 Ring-back
In the event that a call is transferred to a destination extension that is busy, or
unanswered, the ringback mechanism will send the call back to the transferring party,
©2010 –
2016
Far South Networks
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Страница 110: ...Com X Administrator Guide Page 110 Figure 92 SIP trunk basic configuration options 2010 2016 Far South Networks ...
