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10 Trouble Shooting

When the device is not working properly, users can try the following methods to restore the
device to normal operation or collect relevant information to send a problem report to the
technical support mailbox.

10.1 Get device system information

Users can obtain information through the [

System

] >> [

Information

] option on the device

webpage. The following information will be provided:
Device information (model, software and hardware version) and Internet Information etc.

10.2 Reboot device

The user can restart the device through the webpage, click [

System

] >> [

Tools

] >> [

Reboot

Phone

] and Click [

Reboot

] button, or directly unplug the power to restart the device.

10.3 Device factory reset

Restoring the factory settings will delete all configuration, database and configuration files on
the device and the device will be restored to the factory default state.

To restore the factory settings, you need to log in to the webpage [

System

] >> [

Configuration

],

and click [

Reset

] button, the device will return to the factory default state.

Users can press the Reset button on the device and long press 6S to restore factory Settings.

10.4 Network Packets Capture

In order to obtain the data packet of the device, the user needs to log in to the webpage of the
device, open the webpage [

System

] >> [

Tools

], and click the [

Start

] option in the "Network

Packets Capture". A message will pop up asking the user to save the captured file. At this time,
the user can perform related operations, such as starting/deactivating the line or making a call,
and clicking the [

Stop

] button on the webpage after completion. Network packets during the

device are saved in a file. Users can analyze the packet or send it to the Technical Support
mailbox.

Содержание PA2S

Страница 1: ...１ Software Version 1 0 0 Release Date 2021 1 8 PA2S User Manual ...

Страница 2: ...tructions 13 6 2 1 Installation 13 6 2 2 Device IP address 13 6 3 WEB configuration 14 6 4 SIP Configurations 14 6 5 Volume setting 15 6 6 Set the player type 16 7 Basic Function 17 7 1 Making Calls 17 7 2 Answering Calls 17 7 3 End of the Call 17 7 4 Auto Answer 17 7 5 Call Waiting 19 8 Advance Function 21 8 1 Intercom 21 8 2 MCAST 21 8 3 Hotspot 23 9 Web Configurations 25 9 1 Web Page Authentica...

Страница 3: ...T 54 9 20 Intercom Setting Action URL 54 9 21 Intercom Setting Time Date 55 9 22 Intercom settings Time plan 57 9 23 Intercom settings Tone 58 9 24 Call list Call List 58 9 25 Call list Web Dial 59 9 26 Function key 60 9 27 Security Web filter 64 9 28 Security Trust Certificates 65 9 29 Security Device Certificates 65 9 30 Security Firewall 66 9 31 Device log 68 9 32 Security settings 68 10 Troubl...

Страница 4: ...unt 26 Picture 15 System Setting 26 Picture 16 Upgrade 27 Picture 17 Web page firmware upgrade 28 Picture 18 Auto provision settings 30 Picture 19 FDMS 32 Picture 20 Tools 33 Picture 21 Network Basic Setting 34 Picture 22 Service port setting interface 35 Picture 23 Network VPN 36 Picture 24 Network Setting 38 Picture 25 SIP 41 Picture 26 Basic Settings 46 Picture 27 Line Basic Setting 46 Picture ...

Страница 5: ...39 Multicast 63 Picture 40 Advanced Setting 64 Picture 41 WEB filter 64 Picture 42 Trust Certificates 65 Picture 43 Device Certificates 66 Picture 44 Firewall 66 Picture 45 Firewall rules list 67 Picture 46 Delete firewall rules 68 Picture 47 Security Settings 68 ...

Страница 6: ...Provision 30 Table 11 FDMS 32 Table 12 Network Basic Setting 34 Table 13 Server Port 36 Table 14 Network Setting 38 Table 15 SIP 41 Table 16 Line Basic Setting 46 Table 17 Common device function Settings on the web page 47 Table 18 Audio Settings 49 Table 19 Camera Settings 51 Table 20 Action URL 54 Table 21 Time Date 56 Table 22 Time Plan 57 Table 23 Function Key 60 Table 24 Memory Key 62 Table 2...

Страница 7: ... where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Before using the product please confirm that the temperature and humidity of the environment meet the working requirements of the product Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for...

Страница 8: ...e for industry application The media stream transmission adopts standard IP RTP RTSP protocols It has various functions and interfaces such as Intercom video broadcast recording and short circuit trigger to adapt different application environments Users can DIY the paging device easily ...

Страница 9: ...r should be used If the device is connected to both POE switch and external power adapter PA2S will get power supply from POE switch in priority and change to external power adapter once the POE power supply fails Please use the power adapter and the POE switch met the specifications to ensure the device work properly 5 2 Appendix 5 2 1 Common command modes Table 1 Common command mode Action behav...

Страница 10: ...10 5 2 2 Function key LED status Table 2 Function key LED status Type LED status SIP NET Normally on Successfully Registered Fast Flashing Registration failed network abnormality Slow Flashing In call ...

Страница 11: ...greater the horn impedance the smaller the output power Suggested wire diameter 18AWG or larger diameter 2 Line out port audio signal output for external headset or active speakers 3 LED port 5V 5mA output can be an external LED indicating the network status call status registration status 4 Function button port connection the function button you can make an emergency call through this button 5 Mi...

Страница 12: ...ort 10 100M adaptive support PoE input It is recommended to use five or super five network cable 11 Network Registration LED indicates network status call status registration status Fast flashing network anomaly or SIP account exception Slow flashing during a call Always bright successful registration 12 Volume control keys standby to adjust the volume of the ringtone call only adjust the call vol...

Страница 13: ...fresh button to search the device and find the IP address Method 2 Connect the speaker by pressing the volume down key for 3 seconds after 30 seconds after power on the device automatically voice broadcast the machine s IP address Method 3 Long press the volume up key for 3 seconds the speaker issued a rapid beep and then quickly press the Volume up key three times beep stopped Wait 10 seconds suc...

Страница 14: ...configuration is like a virtualized SIM card Just like a SIM card on a mobile phone it stores the service provider and the account information used for registration and authentication When the device is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations The SIP line configuration sho...

Страница 15: ...lume if the speaker or microphone is not connected you can skip it Phone Settings Media Settings Media Settings as shown below click Submit Hands free volume setting Set the speaker output volume Hands free microphone gain microphone volume level Picture 4 Volume Set ...

Страница 16: ... avoid damage to the speaker When speaking the output power is limited to less than 10W Picture 5 Speaker If you need external speakers for broadcasting you can adjust to the external speakers mode At this time you can select 10W 20W 30W according to the power of the external speaker Note that the corresponding power supply needs to be matched at this time Table 5 Power Supply Output Power Speaker...

Страница 17: ...er time it will hear the ringing bell within the set time and automatically answer the call after timeout Cancel automatic answering When a call comes in you will hear the ringing bell and will not answer the phone over time 7 3 End of the Call You can hang up the call through the Release key you can set the function key as the Release key or turn on the speed dial button to hang up the call See d...

Страница 18: ...t auto answer time and click submit Picture 7 WEB line enable auto answer SIP P2P auto answering Enter Line Basic settings Enable auto answer and set auto answer time and click submit Picture 8 Enable auto answer for IP calls Auto Answer Timeout 0 120 The range can be set to 0 120s and the call will be answered automatically when the timeout ...

Страница 19: ...rejected and a busy signal will be prompted Enable call waiting tone when you receive a new call on the line the device will beep Users can enable disable call waiting in the device interface and the web interface Web interface enter Phone Settings Features enable disable call waiting enable disable call waiting tone Picture 9 Call Waiting ...

Страница 20: ...20 Picture 10 Call Waiting tone ...

Страница 21: ...f the option is enabled PA2S will answer the intercom call automatically while it is in a normal call and it will reject new intercom call if there is already one intercome call Enable Intercom Mute Enable mute during intercom mode Enable Intercom Ringing If the incoming call is intercom call the device plays the intercom tone 8 2 MCAST This feature allows user to make some kind of broadcast call ...

Страница 22: ...lete Time When a multicast call does not end normally but for some reason the device can no longer receive a multicast RTP packet this configuration cancels the listening after a specified time SIP Priority Defines the priority in the current call with 1 being the highest priority and 10 the lowest Intercom Priority Compared with multicast and SIP priority high priority is pluggable and low priori...

Страница 23: ...s called out with A SIP number registered with device A Table 8 SIP Hotspot Parameters Description Enable Hotspot Enable or disable hotspot Mode This device can only be used as a client Monitor Type The monitoring type can be broadcast or multicast If you want to restrict broadcast packets in the network you can choose multicast The type of monitoring on the server side and the client side must be...

Страница 24: ... are set in the same way as the hotspot Picture 13 SIP hotspot The device is the hotspot server and the default extension is 0 The device ACTS as a client and the extension number is increased from 1 the extension number can be viewed through the SIP hotspot page of the webpage Calling internal extension The hotspot server and client can dial each other through the extension number before Extensio...

Страница 25: ...ogged in more than the specified number of times with a different user name it will be locked If a user name logs in more than a specified number of times on a different IP it is also locked 9 2 System Information User can get the system information of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMinfo System Time And summarization of network statu...

Страница 26: ...sers with administrator rights can also add or delete users manage users and set permissions and passwords for new users 9 4 System Configurations On this page users with administrator privileges can view export or import the phone configuration or restore the phone to factory Settings Picture 15 System Setting ...

Страница 27: ...tions Select the module in the configuration file to clear SIP account configuration AUTOPROVISION automatically upgrades the configuration TR069 TR069 related configuration MMI MMI module including authentication user information web access protocol etc DSS Key DSS Key configuration Clear Tables Select the local data table to be cleared all selected by default Reset Phone The phone data will be c...

Страница 28: ... Enable automatic upgrade If there is a new version txt and new software firmware on the server phone will show a prompt upgrade message after Update Interval Upgrade Server Address1 Set available upgrade server address Upgrade Server Address2 Set available upgrade server address Update Interval Set Update Interval Firmware Information Current Software Version It will show Current Software Version...

Страница 29: ...ed by the phone is HTTP server address vendor_Model_hw10 txt The new version and the requested file should be placed in the download directory of the HTTP server as shown in the figure TXT file format must be UTF 8 vendor_model_hw10 TXT The file format is as follows Version 1 6 3 Firmware Firmware xxx xxx z URL Relative paths are supported and absolute paths are possible distinguished by the prese...

Страница 30: ...e will not be applied If the device confirm the configuration by the Digest method once the configuration of server is modified or the device s configurations are different from server s the device will download and apply the configurations General Configuration Version Shows the common config file s version If the version of the downloaded configuration file is same with this one the configuratio...

Страница 31: ... the SIP server address through DHCP option 120 SIP Plug and Play PnP Enable SIP PnP Whether enable PnP or not If PnP is enable phone will send a SIP SUBSCRIBE message with broadcast method Any server can support the feature will respond and send a Notify with URL to phone Phone could get the configuration file with the URL Server Address Broadcast address As default it is 224 0 0 0 Server Port Pn...

Страница 32: ...when connecting ACS Server Type There are 2 options Serve type common and CTC ACS Server URL ACS server address ACS User ACS server username up to is 59 character ACS Password ACS server password up to is 59 character STUN server address Enter the STUN address Enable the STUN Enable the STUN TLS Version TLS Version 9 7 System FDMS Picture 19 FDMS Table 11 FDMS FDMS information Settings Community D...

Страница 33: ...e tools to solve the problem Picture 20 Tools Syslog When enabled set the syslog software address and log information of the device will be recorded in the syslog software during operation If there is any problem log information can be analyzed by technical support 9 9 Network Basic This page allows users to configure network connection types and parameters ...

Страница 34: ... address of the equipment MAC Time stamp Display the time when the device gets the MAC address Settings Select the appropriate network mode The equipment supports three network modes Static IP Network parameters must be entered manually and will not change All parameters are provided by the ISP DHCP Network parameters are provided automatically by a DHCP server PPPoE Account and Password must be i...

Страница 35: ... 3 If the system USES DHCP to obtain IP when device boots up and the network address of the DHCP Server is the same as the network address of the system LAN then after the system obtains the DHCP IP it will add 1 to the last bit of the network address of LAN and modify the IP address segment of the DHCP Server of LAN If the DHCP access is reconnected to the WAN after the system is started and the ...

Страница 36: ...r name and password after the timeout it will automatically log in to the web page HTTP port The default is 80 if you want system security you can set other port Such as 8080 web page login HTTP ip 8080 HTTPS port The default is 443 same as HTTP port usage RTP port start range The value range is 1025 65535 The value of rtp port starts from the initial value set Each time a call is made the value o...

Страница 37: ...k the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When the VPN connection established the VPN IP Address should be displayed in the VPN status There may be some delay of the connection establishment User may need to refresh the page t...

Страница 38: ...system rebooted until user disable it manually 9 12 Network Advanced When the camera connection mode is external the network advanced can be set The local camera does not support advanced network settings Picture 24 Network Setting Network advanced Settings are typically configured by IT administrators to improve the quality of device service Table 14 Network Setting Field Name Explanation LLDP Se...

Страница 39: ... off by default DHCP VLAN Settings parameters values 128 254 Obtain the VLAN value through DHCP WAN port virtual Wan WAN port virtual Wan WAN port Settings LAN port virtual LAN LAN port virtual LAN LAN port Settings 802 1X Enable 802 1X Enable or disable 802 1X Username Confirm Username Password Confirm Password 9 13LINES SIP ...

Страница 40: ...40 ...

Страница 41: ...e line should be activated Realm Enter the SIP domain if requested by the service provider SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy server Proxy Server Port Enter the SIP proxy server port default is 5060 Proxy User Enter the SIP proxy user Proxy Password Enter the SIP proxy password Backup Proxy Server Address Enter the IP or FQDN address of the backup proxy server B...

Страница 42: ...maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Number Set the conference room number when conference type is set to be Server Subscribe For Voice Message Enable the device to subscribe a voice message waiting notification if enabled the device will receive notification from the server if there is voice message waiti...

Страница 43: ...nconditional Set the feature code to dial to the server Disable Call Forward Unconditional Set the feature code to dial to the server Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the feature code to dial to the server Enable Call Forward on No Answer Set the feature code to dial to the server Disable Call Forward on No Answer Set the featu...

Страница 44: ...ent Set the user agent the default is Model with Software Version Specific Server Type Set the line to collaborate with specific server type SIP Version Set the SIP version Anonymous Call Standard Set the standard to be used for anonymous Local Port Set the local port Ring Type Set the ring tone type for the line Enable user phone Sets user phone in SIP messages Use Tel Call Set use tel call Auto ...

Страница 45: ...if the sever does not support subscription package the registered server and subscription server will be separated Enable Feature Sync Feature Sycn with server Enable SCA Enable Disable SCA Shared Call Appearance CallPark Number Set the callPark number Server Expire TLS Version Choose TLS Version 9 14 Line SIP Hotspot SIP hotspot is a simple and practical function It is simple to configure can rea...

Страница 46: ...N server address Server Port Set the STUN server port default is 3478 Binding Period Set the STUN binding period which can be used to keep the NAT pinhole opened SIP Waiting Time Set the timeout of STUN binding before sending SIP messages SIP P2P Settings Enable Auto Answering Automatically answer incoming IP calls after the timeout period is enabled ...

Страница 47: ... Call Waiting Enable this setting to allow user to take second incoming call during an established call Default enabled Enable Auto Handdown The phone will hang up and return to the idle automatically at hands free mode Auto Handdown Time Specify Auto handdown time the phone will hang up and return to the idle automatically after Auto Hand down time at hands free mode and play dial tone Auto handd...

Страница 48: ...er or not Line Display Format Line display format including SIPn SIPn xxx xxx SIPn Call Number Filter Configure a special character if the number is 78 9 The call will be filtered out Auto Resume Current If the current path changes the hold will be automatically resume Limit Talking Duration Automatically hang up the call after enabling the time set for the call Talking Duration Call duration 20 6...

Страница 49: ...call is intercom call the phone will reject the second intercom call Response Code Settings Busy Response Code Set the SIP response code on line busy Reject Response Code Set the SIP response code on call rejection 9 17 Phone settings media Picture 29 Media Settings Table 18 Audio Settings Parameters Description Codecs Settings Select the enabled and disabled voice codecs codec G 711A U G 722 G 72...

Страница 50: ...ss the audio transmission with artificial comfort noise signal to save the bandwidth Enable Line in enable or disable the linein function Enable Line out enable or disable the lineout function Speaker Support panel speaker and external speaker External Speaker Power External speaker power support 10W 20W 30W when using the corresponding speaker you must select the corresponding power supply RTP Co...

Страница 51: ...te for the hue of incandescent lamps it is suitable for use under beige light sources bulbs tungsten lamps candles and other light sources of this type Warm light mode Compensate the hue of warm light suitable for light sources with a color temperature of about 2700K Naturl light mode It can be used for white balance in outdoor shooting and has a wide range of applications Fluorescent lamp light C...

Страница 52: ...and dark in the picture Increase the contrast the brighter areas will be brighter and the darker areas will be darker and the contrast between light and dark will increase Saturation Mode Auto mode The camera automatically sets the saturation according to the environment without the need for the operator to adjust Manual mode Manually set the camera s saturation parameters Saturation Saturation re...

Страница 53: ...video call will not change according to the bit rate set by itself Resolution Support 1080P 720P 4CIF VGA CIF QVGA Frame Rate fps The larger the value is the more fluent the video is and the higher the requirement for network bandwidth is adjustment is not recommended Profile Minimum configuration support I P frame only support progressive and CAVLC It is generally used for low level or applicatio...

Страница 54: ...enient to use multicast function to send notice to each member of the multicast via setting the multicast key on the device and sending multicast RTP stream to pre configured multicast address By configuring monitoring multicast address on the device monitor and play the RTP stream which sent by the multicast address The detail for 8 2 MCAST 9 20 Phone Setting Action URL Table 20 Action URL Action...

Страница 55: ...55 Picture 32 Action URL Note The operation URL is used by the IPPBX system to submit device events 9 21 Phone Setting Time Date Users can configure the device s time Settings on this page ...

Страница 56: ... server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time zone Select the time zone Resync Period Time of re synchronization with time server Daylight Saving Time Settings Location Select the user s time zone specific area DST Set Type Select automatic DST according to the preset rules of DST or the manually input ...

Страница 57: ... in the figure above to make the manual settings successful System time Display system time and its source SIP automatic get SNTP automatic get manual manual setting 9 22Phone settings Time plan The user can set the time point and time period for the device to perform a certain action Picture 34 Time Plan Table 22 Time Plan Parameters Description type Timing restart timing upgrade timing sound det...

Страница 58: ...me of the month to perform this operation Effective time Set the time period for execution 9 23Phone settings Tone The user can configure the prompt tone of the device on this page You can select the country area or customize the area The selected area can directly appear the default information and the customized one can modify the key tone callback tone and other information Picture 35 Tone 9 24...

Страница 59: ...any numbers matched the prefix will all be blocked Restrict Outgoing Call You can set the rule to restrict some numbers from dialing out until you remove the number from the table 9 25Call list Web Dial Use web page to call answer and hang up Picture 36 Webpage Dial ...

Страница 60: ...e user can directly dial the set number This feature is convenient for customers to dial frequent numbers Intercom This feature allows the operator or secretary to quickly connect to the phone widely used in office environments Key event The user can select a function key as a shortcut to trigger an event for example None Handfree ...

Страница 61: ...pens when you press the speed dial Dsskey1 When it is set to dsskey1 follow the settings of dsskey1 to make call answer etc Dsskey2 When it is set to dsskey2 perform operations such as calling and answering according to the setting of dsskey2 Ringing Answer Set to answer when there is an incoming call if auto answer is disabled press the speed dial key to answer the call End set to end when there ...

Страница 62: ...de when the SIP phone at the opposite end supports the intercom function the call can be mode see 5 2 1 Common Command Mode for details Advanced Settings Hot Key Dial Mode Select Number 1 call number 2 mode selection Main Secondary If the first number is not answered within the set time the second number will be automatically switched Day Night The system time is automatically detected during the ...

Страница 63: ...in the multicast group simply and conveniently The DSS Key multicast web configuration for calling party is as follow Picture 39 Multicast Table 25 Web Multicast Type Number Subtype Multicast Set the host IP address and port number they must be separated by a colon The IP address range is 224 0 0 0 to 239 255 255 255 and the port number is preferably set between 1024 and 65535 G 711A G 711U G 729A...

Страница 64: ...tart IP address in the start IP configure the end IP address in the end IP and then click Add to add successfully You can set a large network segment or add it into several network segments When deleting select the starting IP of the network segment to be deleted in the list and then click Delete to take effect Enable web filtering configure to enable disable web access filtering click the Submit ...

Страница 65: ...our own network segment otherwise you will not be able to log in to the web page 9 28Security Trust Certificates You can upload and delete uploaded trust certificates Picture 42 Trust Certificates 9 29Security Device Certificates Select the default certificate or the custom certificate as the device certificate You can upload and delete uploaded certificates ...

Страница 66: ...e you can set whether to enable the input and output firewalls and at the same time you can set the input and output rules of the firewall Use these settings to prevent malicious network access or restrict internal users from accessing some resources of the external network and improve safety ...

Страница 67: ...s 0 0 0 0 it can also be a network address similar to 0 such as 192 168 1 0 Dst Mask The destination address can be a specific IP address or all addresses 0 0 0 0 it can also be a network address similar to 0 such as 192 168 1 0 Src Port Range It is the source address mask When it is configured as 255 255 255 255 it means it is a specific host When it is set as a subnet mask of type 255 255 255 0 ...

Страница 68: ... and click Delete to delete the selected list 9 31Device log You can crawl the device log when you encounter unusual problems please send the device log to the technical staff for positioning problem For more detail 10 5 get device log 9 32Security settings Enable Tamper after enable when the device is removed by force the alarm information will be sent to the server and the alarm ring will be pla...

Страница 69: ... User active_user Mac mac IP ip port trigger Enable Tamper Alarm If the terminal is forcibly removed the tamper will be triggered and the set alarm ring will be played all the time Alarm command When the alarm is triggered the server sends the command immediately Reset command If the alarm ring needs to be stopped the remote end can send a short message to the terminal The content of the short mes...

Страница 70: ...on database and configuration files on the device and the device will be restored to the factory default state To restore the factory settings you need to log in to the webpage System Configuration and click Reset button the device will return to the factory default state Users can press the Reset button on the device and long press 6S to restore factory Settings 10 4 Network Packets Capture In or...

Страница 71: ...is damaged Please contact your location technical support to help you restore your equipment system 2 If the device enters POST mode the SIP NET and function button indicators are always on the device system is damaged Please contact your location technical support to help you restore your equipment system Device could not register to a service provider 1 Please check if the device is connected to...

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