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Fanvil i51W, Руководство пользователя

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10

Trouble Shooting

When the phone is not in normal use, the user can try the following methods to restore normal
operation of the phone or collect relevant information and send a problem report to Fanvil
technical support mailbox.

10.1 Receive the System Info of Device

Users can enter the menu interface by long pressing. After entering the menu, users can view the
[

System Message

] according to the interface prompt. The following information will be

provided:
The network information
Equipment information (model, hardware and software version), etc

10.2 Reboot Device

After entering the menu interface

, the user can select [

Reboot System

] according to the

interface prompt, press "OK" after the pop-up prompt, and press "OK" again to restart the
device.

10.3 Reset Device

Restoring factory Settings will remove all configuration, preferences, databases, and
configuration files on the device, and the device will revert to its factory default state.
After entering the menu interface

, the user can select [

Factory Reset

]" according to the

interface prompt, press "OK" after the pop-up prompt, and press "OK" again to restore the
device.

10.4

Screenshot

If there is a problem with the phone, the screenshot can help the technician locate the function
and identify the problem. In order to obtain screen shots, log in the phone webpage [

System

] >>

[

Tools

], and you can capture the pictures of the main screen (you can capture them in the

interface with problems).

Содержание i51W

Страница 1: ...Software Version 1 0 0 Release Date 2020 06 15 i51W i52W User Manual ...

Страница 2: ... Instruction of Keypad 9 6 2 Idle Screen 10 6 3 Web Management 10 6 4 Network Configurations 11 6 4 1 Wired Network 11 6 4 2 Wireless Network 12 6 5 Lines Configuration 13 7 Basic Function 14 7 1 Call 14 7 2 Answer 14 7 3 Unlock 15 7 4 End the call 15 8 Advanced Function 17 8 1 Intercom 17 8 2 MCAST 17 8 3 SIP Hotspot 19 9 Web Configurations 21 9 1 Web Page Authentication 21 9 2 System Information...

Страница 3: ...ings Time Date 35 9 20 Settings Time Management 36 9 21 Settings Tone 36 9 22 Settings Advanced 37 9 23 Call List Call List 37 9 24 Call List Web Dial 38 9 25 Function Key Function Key 38 9 26 Security Web Filter 39 9 27 Security Trust Certificates 40 9 28 Security Device Certificates 40 9 29 Device Log Device Log 41 9 30 Security Settings 41 10 Trouble Shooting 43 10 1 Receive the System Info of ...

Страница 4: ... 18 Picture 11 Register SIP account 19 Picture 12 SIP hotspot server configuration 20 Picture13 SIP hotspot client configuration 20 Picture 14 Online Upgrade Configuration 22 Picture 15 Service Port Settings 24 Picture 16 Time Management Settings 36 Picture 17 Tone settings on the web 37 Picture 19 Web Filter settings 39 Picture 20 Web Filter Table 39 Picture 21 Certificate of settings 40 Picture ...

Страница 5: ...rameter 23 Table 9 Service port 25 Table 10 Line configuration on the web page 25 Table 11 IP camera 30 Table 12 Set the line global configuration on the web page 31 Table 13 General function Settings 31 Table 14 Voice settings 33 Table 15 Multicast parameters 34 Table 16 Time Date settings 35 Table 17 Time Management Settings 36 Table 18 Function Key configuration 38 Picture 18 IP Camera List 39 ...

Страница 6: ...stall the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may cause fire electri...

Страница 7: ...nt access to door control creating a safe and comfortable living environment for the majority of users To help the users better understand the product details this user manual can be used as a reference guide for i51W i52W This document may not be applicable to the latest version of the software If you have any questions you can use the i51W i52W device s built in help tips interface or download a...

Страница 8: ...ich is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be used in priori...

Страница 9: ...Icons Speed Dial Live View Open Door Return End Answer Table 3 Status Prompt and Notification Icons Call out Call in Network Disconnected Auto answering activated The Voice quality of calling The Voice encryption of calling Connecting WIFI Open SIP Hotspot ...

Страница 10: ...me keys can be long pressed Users can hold down the button for 3 seconds to trigger the function Table 4 Key Instruction Key Index Key Name Description 1 Management Center One press to call out the set number If not set press down and the pop up prompts 2 Video Monitoring One press to check the outdoor situation If not set press down and the pop up prompts 3 Unlock Key One press to unlock the door...

Страница 11: ... network connection status etc Bottom half icon area shows function key icon The icon description is described in Appendix I 6 1 6 3 Web Management Users can use the webpage of the device to manage and operate the device The user first needs to enter the device s IP address in the browser to open the device s web page Users can enter the menu system Information to see the device s IP address by lo...

Страница 12: ...s exchange packets and data based on device IP addresses connected to each other over the network 6 4 1 Wired Network To enable the device you must first configure the network configuration correctly Users need to press long to enter the menu to configure the network After entering the menu users should follow the prompts to enter Network Settings Network Notice If the user sees the Network not co...

Страница 13: ...t will take effect 3 After restarting enter the AP setting interface and you can see the SSID and IP address named after the MAC address of the device Picture4 AP Information 1 Turn on the mobile phone Wi Fi and you will see the Wi Fi network named after the device s MAC address Click to connect without a password 2 After successful connection scan the QR code with the phone s own browser and ente...

Страница 14: ...o any mobile phone and the phone USES the information in the SIM card to apply services rather than the phone itself The user can configure the line in the calling device interface or the web interface and enter the corresponding information in the registered address registered user name registered password and SIP user display name and registered port respectively which are provided by the SIP se...

Страница 15: ...number to call the line is set as the registered line and the media is set as the default as shown below After setting press the button to exhale and the exhale interface is as follows Picture 6 Dialing Interface 7 2 Answer When the device is idle and there is a call the user will see the following call reminder screen ...

Страница 16: ...o reject a call the user presses the button 7 3 Unlock The DSS key for webpage setting is DTMF and the value is the opening password for the caller of access control You can open the door by pressing the button while talking 7 4 End the call Picture8 Dialing Interface When users end the call ...

Страница 17: ...16 1 Press 2 Press ...

Страница 18: ...ne plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call 8 2 MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows u...

Страница 19: ...ast Go to web page of Function Key Function Key select the type to multicast set the multicast address and select the codec Click Apply Set up the name host and port of the receiving multicast on the web page of Settings MCAST Press the DSSKY of Multicast Key which you set Receive end will receive multicast call and play multicast automatically Dynamic multicast Function description send multicast...

Страница 20: ...otspot Parameters Parameters Description Device Table If your phone is set to SIP hotspot server Device Table will display as Client Device Table which connected to your phone If your phone is set to SIP hotspot client Device Table will display as Server Device Table which you can connect to SIP hotspot Enable hotspot Set it to be Enable to enable the feature Mode Choose hotspot phone will be a SI...

Страница 21: ... Mode to Client The values of other options are the same as those of the hotspot Picture13 SIP hotspot client configuration As the hotspot server the default extension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number through the SIP Hotspot page Call extension number The hotspot server and the client can dial each other thr...

Страница 22: ...nd summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout 9 3 System Account On this page the user can change the password for the login page Users with administrator rights can also add or delete users manage users and set permissions and passwords for new u...

Страница 23: ...and database tables 9 5 System Upgrade Upgrade the software version of the device Upgrade to the new version through the web page After the upgrade the device will automatically restart and update to the new version Click select select version and click Upgrade Support to upgrade ring tones and background Online upgrade Firmware online upgrade is for the device to send an HTTP request to the serve...

Страница 24: ... ash to available state click Upgrade to choose whether to upgrade New Version Description Information When the server side has the corresponding TXT file and version the new version description information will show the version of TXT information The file that the device requests from the server is a TXT file called vendor_model_hw1_0 txt Hw is followed by the hardware version number Underline al...

Страница 25: ...wnload cid 14 html 9 7 System Tools Tools provided in this page help users to identify issues at trouble shooting Please refer to 10 Trouble Shooting for more detail 9 8 System Reboot Phone This page can restart the phone 9 9 Network Basic This page allows users to configure network connection types and parameters 9 10 Network Service Port This page provides settings for Web page login protocol pr...

Страница 26: ...oice and video port is added 2 RTP Port Quantity Number of calls 9 11 Line SIP Configure the Line service configuration on this page Table 10 Line configuration on the web page Parameters Description Register Settings Line Status Display the current line status at page loading To get the up to date line status user has to refresh the page manually Activate Whether the service of the line is activa...

Страница 27: ...onditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enable call forward on busy when the phone is busy any incoming call will be forwarded to the number specified in the next field Call Forward Number for Busy Set the number...

Страница 28: ...he device will receive notification from the server if there is voice message waiting on the server Use VPN Set the line to use VPN restrict route Use STUN Set the line to use STUN for NAT traversal Enable Failback Whether to switch to the primary server when it is available Failback Interval A Register message is used to periodically detect the time interval for the availability of the main Proxy...

Страница 29: ...d Enable Session Timer Set the line to enable call ending by session timer refreshment The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeout period Enable BLF List Enable Disable BLF List BLF List Number BLF List allows one BLF key to monitor the status of a group Multiple BLF lists are supporte...

Страница 30: ...x code Use Quote in Display Name Whether to add quote in display name i e Fanvil vs Fanvil Enable GRUU Support Globally Routable User Agent URI GRUU Sync Clock Time Time Sync with server Enable Inactive Hold With the post call hold capture package enabled you can see that in the INVITE package SDP is inactive Caller ID Header Set the Caller ID Header Use 182 Response for Call waiting Set the devic...

Страница 31: ... Global Settings Strict Branch Set up to strictly match the Branch field Enable Group Set open group Enable RFC4475 Set to enable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port Modify the phone SIP port Enable uaCSTA Set to enable the uaCSTA function 9 12 Line SIP Hotspot Please refer to 8 3 SIP Hotspo...

Страница 32: ...ages The TLS authentication TLS Certification File Upload or delete the TLS certification file used for encrypted SIP transmission SIP P2P Configuration Enable automatic answer Answer the call automatically after the timeout Automatic answer waiting time Timeout setting of auto answer DTMF Types Set the DTMF types of lines DTMF SIP info Types Set SIP INFO mode to send and or 10 and 11 Enable previ...

Страница 33: ...her to save the call log Enable Country Code Whether the country code is enabled Country Code Fill in the country code Area Code Fill in the area code Enable Number Privacy Whether to enable number privacy Match Direction Matching direction there are two kinds of rules from right to left and from left to right Start Position Open number privacy after the start of the hidden location Hide Digits Tu...

Страница 34: ...l Enable Intercom Tone If the incoming call is intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is intercom call the phone will reject the second intercom call Response Code Settings DND Response Code Set the SIP response code on call rejection on DND Busy Response ...

Страница 35: ...g type Ring Type Type1 Type9 9 17 Settings MCAST This feature allows user to make some kind of broadcast call to people who are in multicast group User can configure a multicast DSS Key on the phone which allows user to send a Real Time Transport Protocol RTP stream to the pre configured multicast address without involving SIP signaling You can also configure the phone to receive an RTP stream fro...

Страница 36: ... Set secondary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Time Zone Select the time zone Resync Period Time of re synchronization with time server 12 Hour Clock Set the time display in 12 hour mode Date Format Select the time date display format Daylight Saving Time Settings Local Choose your local ph...

Страница 37: ...e operations Table 17 Time Management Settings Parameters Description Types Regular restart regular upgrade regular forwarding Repetition Period Do not repeat Set the time range to execute once Daily Perform this operation for the same time frame each day Weekly Do this on a time scale of what day of the week Monthly Perform this operation within the time range on what day of the month Effective t...

Страница 38: ...Enable Energy Saving Backlight Time Screen Saver Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle which is limited to 16 characters The default chars are Indoor Station 9 23 Call List Call List Restricted Incoming Calls It is similar like a blacklist Add the number to the blacklist and the user will no longer receive calls from th...

Страница 39: ...ed Intercom This feature allows the operator or the secretary to connect the phone quickly it is widely used in office environments Line It can be configured as a Line Key User is able to make a call by pressing Line Key Key Event User can select a key event as a shortcut to trigger For example DND Handfree intercom etc DTMF It allows user to dial or edit dial number easily URL Open the specific U...

Страница 40: ...mit to take effect A large network segment can be set or it can be divided into several network segments to add When deleting select the initial IP of the network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable web page access filtering Click the apply button to take effect Note if the device you are accessing is...

Страница 41: ...tion select certificate module You can upload and delete uploaded certificates Picture 21 Certificate of settings 9 28 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Picture 22 Device certificate setting ...

Страница 42: ...gs Ring Time The duration of the alarm Server Address Configure the remote response server address including the remote response server address and the triggering alarm server address When the input port is triggered a short message is sent to the server in the following format Alarm Info Description i51 SIP User Mac 0c 38 3e 39 6a b6 IP 172 16 7 189 port Input Input port settings Input port Enabl...

Страница 43: ...h level disconnect trigger is detected Send short messages Send Short Messages enables or disables input ports to Send messages to the server DSS keys When set to DSSKey1 or DSSKey2 the DSS key is triggered for the call which defaults to NONE Ring Trigger Support to choose the ring ...

Страница 44: ...an select Reboot System according to the interface prompt press OK after the pop up prompt and press OK again to restart the device 10 3 Reset Device Restoring factory Settings will remove all configuration preferences databases and configuration files on the device and the device will revert to its factory default state After entering the menu interface the user can select Factory Reset according...

Страница 45: ...portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making phone calls and click Stop button in the web page when operation finished The network packets of the device during the period have been dumped to the saved file P...

Страница 46: ...s to standard specifications and check that the device is connected to the power supply 2 If the device enters POST mode the device system is damaged Please contact location technical support to help you restore the equipment system Device could not register to a service provider 1 Please check whether the device is connected to the network The network cable should be properly connected to network...

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