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10 Trouble Shooting
When the device is not working properly, users can try the following methods to restore the device to
normal operation or collect relevant information to send a problem report to the Fanvil technical
support mailbox.
10.1
Get Device System Information
Users can obtain information through the [
System
] >> [
Information
] option on the device webpage.
The following information will be provided:
Device information (model, software and hardware version) and Internet Information etc.
10.2
Reboot Device
The user can restart the device through the webpage, click [
System
] >> [
Tools
] >> [
Reboot Phone
]
and Click [
Reboot
] button, or directly unplug the power to restart the device.
10.3
Device Factory Reset
Restoring the factory settings will delete all configuration, database and configuration files on the
device and the device will be restored to the factory default state.
To restore the factory settings, you need to log in to the webpage [
System
] >> [
Configuration
], and
click [
Reset
] button, the device will return to the factory default state.
10.4
Network Packets Capture
In order to obtain the data packet of the device, the user needs to log in to the webpage of the device,
open the webpage [
System
] >> [
Tools
], and click the [
Start
] option in the "Network Packets Capture".
A message will pop up asking the user to save the captured file. At this time, the user can perform
related operations, such as starting/deactivating the line or making a call, and clicking the [
Stop
]
button on the webpage after completion. Network packets during the device are saved in a file. Users
can analyze the packet or send it to the Fanvil Technical Support mailbox.
10.5 Common Trouble Cases
Table 22 - Common Trouble Cases
Trouble Case
Solution
Device could not boot up
1. If the device enters "POST mode" (the SIP/NET and function
button indicators are always on), the device system is damaged.
