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DocNo.050-0001 - Troubleshooting - Induction GENERIC

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Interference with and repairs to the hob MUST NOT 

be carried out by unqualified persons. Do not try 

to repair the hob as this may result in injury and 

damage to the hob. Please arrange for repair by a 

suitably competent person.

NOTE:

 The induction hob is able to self-diagnose a number 

of problems and can show this information to the user via the 

hob control display. Error codes may be displayed if your hob 

has developed a fault.
If your appliance reports an error or is not working, you may 

be able to correct the fault by consulting the following.

Error code E2 is displayed

The electronic unit is too hot. Please check the installation of 

the cooker, making sure that there is sufficient ventilation. In 

extreme cases, if a cooking utensil has been allowed to boil 

dry this error code may also be displayed. If in doubt please 

contact your installer or a qualified repair engineer.

No display operation

Over voltage or loss of supply voltage to the cooker. If in 

doubt please contact your installer or a qualified repair 

engineer.

Error code U400 is displayed

The cooker has been incorrectly connected. The control will 

switch off after approximately 1 second and the error code 

will be permanently displayed.
Consult your installer or a qualified repair engineer.

Error code Er followed by a number is displayed

The appliance has developed an internal technical fault that 

cannot be rectified by the user.
Consult your installer or a qualified repair engineer.

The fuse blows or the RCD trips regularly

Please contact your installer or a qualified repair engineer.

The cooker will not switch on

Has the wiring system in the house blown a fuse or tripped an 

RCD?
Has the cooker been correctly connected to the mains 

supply?
Has the key lock been activated? Please refer to the key lock 

section for details of this function.

The induction hob is noisy

When using the induction hob there may be some ‘noise’ 

emitted from the pan. This is normal and may be most 

noticeable when cooking on high power settings or if 5 pans 

are used simultaneously. The type of pan may also contribute 

to induction ‘noise’.

The cooling fan

The induction hob incorporates a cooling fan. This cooling 

fan is active when either the grill or the oven(s) are on. Under 

certain conditions, the cooling fan may remain active when 

the grill or oven(s) are switched off. This is normal and the fan 

will switch off automatically.

The fascia gets hot when I use the oven

If the fascia becomes excessively hot when the cooker is in 

use then the cooling fan may have failed. Should this occur 

please contact your installer, a qualified repair engineer or 

Customer Service to arrange for its repair.

A crack has appeared in the hob surface

Disconnect the cooker immediately from the power supply 

and arrange for its repair. Do not use the cooker until after the 

repair.

My hob is scratched

Always use the cleaning methods recommended in this 

guide, and make sure that the pan bottoms are smooth and 

clean.
Marks from mineral deposits from water or food can be 

removed with a cleaning cream. However, tiny scratches are 

not removable but will become less visible in time as a result 

of cleaning.

The oven fan is noisy

The note of the oven fan may change as the oven heats up – 

this is perfectly normal.

Grill not cooking properly

Are you using the pan and trivet supplied with the cooker? 

Is the pan being used on the runners, not the floor of the 

compartment? Is the grill tray pushed back fully to the ‘back 

stop’ position?

The knobs get hot when I use the oven or grill. Can I 

avoid this?

Yes, this is caused by heat rising from the oven or the grill, 

and heating them up. Do not leave the oven door open. Make 

sure that the grill pan is pushed right back to the ‘back stop’ 

when grilling.

 

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Always grill with the grill compartment door open.

 

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Do not leave the oven door open.

If there is an installation problem and I don’t get my 

original installer to come back to fix it, who pays?

You do. Service organisations will charge for their call-outs if 

they are correcting work carried out by your original installer. 

Therefore, it’s in your own interest to keep track of this 

installer so that you can contact them as required.

6. Troubleshooting

Содержание 1200 Mercury Induction

Страница 1: ...1200 Mercury Induction USER GUIDE INSTALLATION INSTRUCTIONS U110123 08...

Страница 2: ......

Страница 3: ...anel and Oven Doors 21 Ovens 22 Cleaning Table 23 6 Troubleshooting 24 7 Installation 26 Dear Installer 26 Safety Requirements and Regulations 26 Provision of Ventilation 26 Location of Cooker 26 Posi...

Страница 4: ...ii...

Страница 5: ...ng Care should be taken to avoid touching heating elements Children less than 8 years of age shall be kept away unless continuously supervised CAUTION A long term cooking process has to be supervised...

Страница 6: ...T105 Read the instructions before installing or using this appliance This appliance is heavy so take care when moving it The cable size and type should be suitable for the Electrical Load of the appli...

Страница 7: ...ce may call for additional ventilation for example opening a window or more effective ventilation for example increasing the level of mechanical ventilation where present Maintenance Only a qualified...

Страница 8: ...azed containers are suitable for use on the warming zone others may break because of the sudden NEVER leave the hotplate unattended at high heat settings Pans boiling over can cause smoking and greasy...

Страница 9: ...crack or break Fig 1 5 WARNING Should a crack appear in the surface disconnect the appliance immediately from the supply and arrange for its repair ALWAYS LIFT cookware off the hob Sliding the griddl...

Страница 10: ...es if applied to a hot surface DO NOT leave the hob unattended Care should be taken to not allow your cookware to boil dry It will damage your cookware and Induction Glass Hob After use switch off the...

Страница 11: ...ood in the oven to be timed DO NOT use a timed oven that is already warm Use dry oven gloves when applicable using damp gloves might result in steam burns when you touch a hot surface Oven Shelves dep...

Страница 12: ...pplied to a hot surface NEVER use paint solvents washing soda caustic cleaners biological powders bleach chlorine based bleach cleaners coarse abrasives or salt DO NOT mix different cleaning products...

Страница 13: ...l pans are not suitable for use with an induction hob so please check carefully before purchasing any cookware Pans made of copper aluminium or ceramic are not suitable for use on an induction hob The...

Страница 14: ...tor H Residual Heat Indicator A Automatic Heat up Child Lock L1 L2 Low Temperature Simmer Setting P Power Boost Setting Pan Detector IMPORTANT After use switch off the hob element by its control and D...

Страница 15: ...0 power setting or turning the control knob to the 9 power setting For your guidance Table 2 2shows the time available at 100 power depending on the power level selected in the Automatic Heat up mode...

Страница 16: ...one A will reduce slightly The last zone switched to Power Boost always takes priority Zones D and E work in the same way n This is a built in safety device Deactivate the Power Boost function by turn...

Страница 17: ...e knob counter clockwise The neon indicator light by the grill control will come on For best results slide the carriage back into the grill chamber The grill trivet can be removed and the food placed...

Страница 18: ...he lower half of the oven and hotter area to the top The exposed top element may cook some foods too quickly so we recommend that the food be positioned in the lower half of the oven to cook The oven...

Страница 19: ...ay differ to those in your previous cooker Operating the Ovens Operating the Multi function Oven The multi function oven has two controls a function selector and a temperature setting knob Fig 2 12 Tu...

Страница 20: ...lding the shelf above the runners tilt the front downward and locate into the front of the runners Lay the shelf flat Press on the rear of the shelf to secure in place To Remove a Shelf from the Teles...

Страница 21: ...er This includes paper plastic and cloth items such as cookbooks plastic ware and towels as well as flammable liquids Do not store explosives such as aerosol cans on or near the appliance n Flammable...

Страница 22: ...on and off a constant heat is still being supplied to the base of the pan this is completely normal 3 Cooking Tips General Oven Tips The wire shelves should always be pushed firmly to the back of the...

Страница 23: ...o size 20 40 minutes according to size 2 3 hours 45 60 minutes 40 45 minutes 2 to 3 hours 20 30 minutes 15 20 minutes 15 20 minutes per 500g Steaks according to thickness Conventional Oven Temperature...

Страница 24: ...occur while cooking turn the unit off and wipe the area surrounding the hot zone with a clean paper towel If a spill other than a sugary substance is on the hot zone do not clean until the unit has co...

Страница 25: ...need to remove the telescopic runners to allow cleaning of the grill chamber first remove the grill tray then you can unhook them from the grill chamber sides Fig 5 4 Wipe the sides clean with a soft...

Страница 26: ...helf supports on the oven sides can be removed for cleaning To Remove and Refit the Telescopic Shelf and Runners Slide the shelf out on the runners While holding one of the runners securely carefully...

Страница 27: ...plinth Painted surface Hot soapy water soft cloth Splashback rear grille Enamel or stainless steel Hot soapy water soft cloth Cream cleaner with care if necessary Control panel Paint enamel or stainl...

Страница 28: ...ble when cooking on high power settings or if 5 pans are used simultaneously The type of pan may also contribute to induction noise The cooling fan The induction hob incorporates a cooling fan This co...

Страница 29: ...ing If two shelves are used check that space has been left for the heat to circulate When a baking tray is put into the oven make sure that it is placed centrally on the shelf Check that the door seal...

Страница 30: ...using this appliance n This appliance is designed for domestic cooking only Use for any other purpose could invalidate any warranty or liability claim Provision of Ventilation This appliance is not c...

Страница 31: ...or discolours at temperatures less than 65 C above room temperature We recommend a gap of 1200 mm between units to allow for moving the cooker Do not box the cooker in it must be possible to move the...

Страница 32: ...he flue vent over the screws and slide down Fig 8 3 Tighten the screws to secure n Before fitting the side panels it is recommended that the required height of the cooker is set This will simplify the...

Страница 33: ...atched to cooker Bottom Panel Plinth Front Mounting Brackets Q050877 Left hand Q050878 Right hand Screws supplied 2x Machine Screw 2x Self Tapping Screw Fitting the Side Panel Rear Retaining Brackets...

Страница 34: ...Brackets 1 Loosen the two screws in the underside of the transit bracket Fig 8 6 2 Slide the bracket forwards and remove Discard the Transit Bracket Fitting the Obscuring Trims 1 Located near the fron...

Страница 35: ...ket in the base connects to the rear retaining washer and the slotted tab at the top rear connects onto the screw in the flue vent Fig 8 10 4 Check everything is firmly connected and tighten the screw...

Страница 36: ...lding the drawer to the side runners At the same time pull the drawer forward and away from the side runners n For safety s sake make sure the drawer runners are out of the way 3 On the front of the c...

Страница 37: ...nting brackets Fig 8 18 DO NOT tighten at this stage 3 Adjust the bottom panel to set the gap between the side panels and doors equally Fig 8 17 When it is positioned correctly use a suitable flat ope...

Страница 38: ...drawer and pull the side rail forward so that the clips click into position holding the drawer to the side rails Fig 8 20 Completing the Move Open the grill door and right hand oven door so that you...

Страница 39: ...2 to release the catches holding the drawer to the side runners At the same time pull the drawer forward and away from the side runners n For safety s sake make sure the drawer runners are out of the...

Страница 40: ...moves away from the flue vent and the retaining washer Fig 9 6 3 Inside the top of the side panel top are two tabs Move the side panel up and away from the cooker Fig 9 7 4 Note If a side panel is lo...

Страница 41: ...erminals for your electrical supply type Fig 10 1 and Fig 10 2 Check that the links are correctly fitted and that the terminal screws are tight Secure the mains cable using the cable clamp Repositioni...

Страница 42: ...2 L 3 N4 N5 E E 5 4 3 1 Interface board 1 2 5 3 4 Induction unit Hob display w br w br w br w br w br 1 2 N4 N5 Earth Code Description 1 Left hand front element 2 Left hand back element 3 Right hand b...

Страница 43: ...element A8 Left hand MF oven fan B1 Grill control switch B2 Grill control B3 Left hand grill element B4 Right hand grill element Code Description C1 Right hand fan oven control switch C2 Right hand fa...

Страница 44: ...50mm Hotplate Ratings Max 1 85 kW Boost 3 0 kW Max 1 85 kW Boost 3 0 kW Max 2 3 kW Boost 3 7 kW Max 1 85 kW Boost 3 0 kW Max 1 4 kW Boost 2 2 kW Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 HE 2 Hotplate energy...

Страница 45: ...41 638 DEPTH EXCLUDING HANDLES 700 DEPTH INCLUDING HANDLES 1190 638 DEPTH EXCLUDING HANDLES 700 DEPTH INCLUDING HANDLES...

Страница 46: ...ergy Consumption ECElectric cooking Wh kg 172 Zone 3 cm 21 5 Heating Technology Energy Consumption ECElectric cooking Wh kg 171 Zone 4 cm 18 5 Heating Technology Energy Consumption ECElectric cooking...

Страница 47: ...Right hand Efficiency Fuel type Electric Cavity type Fanned Power conventional Power forced air convection 2 5 Volume Litres 79 Energy consumption electricity conventional kWh cycle Energy consumption...

Страница 48: ...Clarence Street Royal Leamington Spa Warwickshire CV31 2AD England Tel 44 0 1926 457628 E mail consumer mercuryappliances co uk...

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