18
Troubleshooting
Steam is coming from the oven
When cooking foods with a high water
content (e.g. oven chips), there may be some
steam visible at the rear grille. Take care when
opening the oven door, as there may be a
momentary puff of steam when the oven door
is opened. Stand well back and allow any steam
to disperse.
The oven fan is noisy
The note of the oven fan may change as the
oven heats up - this is perfectly normal.
The knobs get hot when I use the oven or the grill, can I
avoid this?
Yes, this is caused by heat rising from the oven
or the grill, and heating them up. Don’t leave
the oven door open. Make sure that the grill
pan is pushed right back to the ‘backstop’ when
grilling.
If there is an installation problem and I don’t get my
original installer to come back to fix it, who pays?
You do. Service organisations will charge
for their call outs if they are correcting work
carried out by your original installer. It’s in your
interest to track down your original installer.
Food is cooking too slowly, too quickly, or burning
Cooking times may differ from your previous
oven. Individual tastes may require the
temperature to be altered either way, to get
the results you want. Try cooking at a different
temperature setting.
The oven is not cooking evenly
Do not use a tin or baking tray larger than
340mm x 340mm.
If you are cooking a large item, be prepared to
turn it round during cooking.
If two shelves are used, check that space has
been left for the heat to circulate. When a
baking tray is put into the oven, make sure it is
placed centrally on the shelf.
Check that the door seal is not damaged and
that the door catch is adjusted so that the door
is held firmly against the seal.
A dish of water when placed on the shelf
should be the same depth all over. (For
example, if it is deeper at the back, then the
back of the cooker should be raised up or
the front lowered.) If the cooker is not level,
arrange for your supplier to level it for you.
Oven temperature getting hotter as the cooker gets
older
If turning the knob down has not worked or
only worked for a short time, then you may
need a new thermostat. This should be fitted
by a service person.
Grill not cooking properly
Are you using the pan and trivet supplied
with the cooker? Is the pan being used on the
runner, not the floor of the compartment? Is
the grill tray pushed fully back to the stop?
Hotplate ignition or hotplate burners faulty
Is the power on?
Are the sparker (ignition electrode) or burner
slots blocked by debris?
Are the burner caps correctly located?
Hotplate burners will not light
If only one or all the hotplate burners will
not light, make sure that the parts have been
replaced correctly after wiping or removing for
cleaning.
Check that there is not a problem with your
gas supply. You can do this by making sure
that other gas appliances you may have are
working.
Do the burners spark when you push in the
control knob? If not, check the power is on.
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