Warranty and service certificate:
This certificate is issued by Falco Domestic Appliances, supplier of ALL Unbranded Falco Extractor fan models. H
ereinafter referred to as ‘The Company’, to the
original purchaser only, of the product/appliances described on the certificate and shall constitute the only warranty given in respect of this product/appliance.
The Company warrants to the original purchaser that for the period of
THREE YEAR
on ALL extractor fans from date of purchase the appliance should be free
from defect under normal domestic use, both in workmanship and material.
Important Notice:
Please DO NOT remove the warning label on the motor housing until the installation is finished. Debris dropped inside the motor housing during installation
causes the motor fans to break when the unit is turned on resulting in a very loud and noisy extractor. All fans are tested on the assembly line before packaging.
Venting Outward and Ducting: Please ensure your ducting hose (if venting outwards) does not exceed more than 2.5meters. An additional in-line extraction
motor must be fitted in-line with the ducting on all ducting exceeding 2.5 meters. To avoid losing your extraction rate it is very important to keep the length of
your ducting to a distance less than 2.5meter. The longer
you’re ducting the less extraction your extractor will have unless you fit an additional in-line motor to
support in the extraction of the air. Failure to comply with this shall void the
purchaser’s warranty until such time they correct the installation.
If not, the warranty is subject to the following conditions:
1.
Repair or replacement of any part of this product/appliance, found by The Company to be defective, shall be at the cost of The Company. The
Company reserves the right to affect such service through any Service Division authorised by The Company
to carry out service on The Company’s
products/appliances. The cost of the service shall be borne by The Company in full, providing that the product/appliance is located no further than
50km from an authorised service agent.
Where the product/appliance is located beyond the 50km radius, the purchaser shall be liable for the standard travelling charges, as determined by
The Company or alternatively, The Company reserves the right to ask the purchaser to deliver any faulty product/appliance to the dealer from which it
was bought or nearest service agent, for repairs. After the said repair has been completed, the original purchaser is again responsible for the
collection and transportation of said product/appliance.
2.
Where the purchaser lives in an outlying area (farms/ remote locations) where appointed Service Agents are limited or non-existent, The Company
reserves the right to request such a purchaser to transport the unit to and from the nearest appointed Service Agent for repairs.
3.
The Company shall not be held responsible for transportation/other costs other than those incurred within the provisions of Clause 1 and 2 of this
Certificate.
4.
All
lamps
,
halogen lamps
,
globes
,
LED lights
,
aluminium filters
,
charcoal filters and extractor glass panels,
are excluded from these
warranties. Abuse, misuse in conflict with the operating instructionsor connection to incorrect voltages (generators, solar panels, wind turbines without
the additional and compulsory addition of pure sine wave invertors), shall release The Company from all its obligations under warranty. It is an
express condition of these warranties that the purchaser takes due care and attention in the installation, use and maintenance of the
product/appliance.
5.
Any physical damage to the product/appliance that occurred prior to delivery/receipt of the product/appliance will only be included in this warranty
provided that it is reported, together with the proof of purchase within 48 hours thereof. Any part on any of the abovementioned products/appliances
will be excluded from this warranty, should findings indicate that the parts are damaged or malfunctioning because of any form of physical damage.
6.
This warranty shall become void and cease to be valid if the product/appliance is dismantled by, or any repairs to the product/appliance are affected
by any person not authorised by The Company, or if replacement parts not approved by The Company are used in any product/appliance, or if the
serial number of the product/appliance is removed.
7.
These warranties shall not apply if the product/appliance is purchased or used beyond the borders of the Republic of South Africa (Swaziland,
Lesotho, Namibia, Botswana and Zimbabwe).
8.
The Company shall not be responsible for damages resulting from fire, floods, civil disturbances or any Act of God. The Company shall not, in terms
of these warranties be responsible, nor held liable for any consequential loss or damage of any kind caused by or due to the failure or malfunctioning
of the appliance/product.
9.
Where service is requested under warranty and no fault or any defect is found by the Company service agents, all costs incurred will be for the
purchaser’s account.
10.
This certificate together with the purchaser’s proof of purchase (Invoice from Dealer) will serve as proof of purchase. For warranty purposes, it will be
essential to produce this Certificate with the Invoice. Failure to do so will render the purchaser liable for service costs.
11. The Company will not exchange any faulty product/appliance still under warranty EXCEPT if the appointed service agent inspects and confirms with
valid proof that the appliance is irrepairable.
12. This warranty shall become void and cease to be valid if the product is installed at the incorrect height. Please refer to your manual.
13. This warranty shall become void and cease to be valid if the incorrect size Extractor Fan is installed above any electrical or gas hob. Example of such
an installation is installing a 600mm Extractor above a 900mm gas or electrical hob.
14. This warranty does not cover rodent or insect infestation.
15. Repairs and parts covered by the Company includes: the motor, the PCB, the power and light switch, the capacitor, the motor fan blade and
transformer.
16. This warranty shall become void and cease to be valid if the extractor fan is used for commercial purposes or on the incorrect application. This may
be subjected but not limited to; outdoors use, use in commercial kitchens, use on motor boats, use above any braai facilities, boarding school
kitchens, restaurant kitchens, coffee shops, tuck shops, commercial cookers and chips fryers. Installing and operating your domestic extractor fan
above the wrong application poses a serious fire hazard.
Appointed call centre:
Lategan & Van Biljoens New Appliances & Spares (LVB)
636 Frederika Street, Gezina, Pretoria, PO Box 23151, Gezina, 0031, Pretoria
Service call centre: Tel:
(012) 330-0287 ext 6; Whatsapp
:____074-206-5132
E-mail:
Alternatively
book a service call online
using the following link:
www.falco.co.za/service
.
Any service-related queries should be directed directly to the dealer (store) where the unit was purchased. Alternatively, the purchaser can contact the
appointed call centre on the details provided above. The appointed call centre, Lategan & Van Biljoens New Appliances & spares (LVB), will allocate the
service call under the warranty procedure to one of their closest service agents in the purchaser’s area. No service call will be considered under the warranties
if no proof of purchase can be presented.
Compliments or Complaints regarding service can be directed to
