4
13. Q: My extractor is blowing and not extracting?
A:
There are three main reasons that can cause your extractor to blow instead of extracting
and most of the time (98%), this is caused by faulty installations. Please make sure that
there is no obstruction on top or inside your ducting hose. Make sure the power cable is
neatly secured inside the chimneys and make sure the power cable is not causing an
obstruction on top of your butterfly valve. Poor workmanship and failure to secure the power
cable causes the cable to lie on top of the butterfly valve and this will block and prevent the
unit from extracting properly.
Please ensure that the tape stuck over your butterfly valves in the factory is removed when
your unit is installed. Failure to remove the tape on the two butterfly valves will result in
airflow outlet to be restricted and this will cause the air to be returned causing the blowing of
air instead of the extraction of air. Before booking a service call make sure you check this
first to avoid being charged.
(a)This is a picture of the butterfly valve closed with the tape on top:
The tape should be removed when installed. Both butterfly valves open when the extractor is
switched on:
(b) Ducting hoses exceeding the 2.5meters will also have a negative effect on the extraction rate of
your extractor fan. If you are out-venting the air and the extension of ducting hose exceeds 2.5meter
you need to purchase an addition extraction motor that must be installed in line with the ducting hose
to support in the extraction of the air. The longer your ducting hose the less your extraction rate will
be. If your ducting hose is too long and you did not install an additional extracting motor in line with
the ducting hose, your extractor will not extract the air. Please ask your installer about an additional
inline motor when your ducting hose is exceeding 2.5m.
14. Q:Parts Availability
A:
Full range of spares is available from Lategan& Van Biljoens in Pretoria.
15. Q: What is the diameter of my ducting hose?
A:
150mm
16. Q: More Queries?
A:
Please email any queries to:
, Tel: 011 454 6423/4314.
Spares can be viewed and ordered online:
