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claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its
agents, or employees have made additional warranties or representations as to product
preference or use.
The remedies provided herein are the buyer’s sole and exclusive remedies. Factor
Electronics shall not be liable for any direct, indirect, special, incidental, or consequential
damages, whether based on contract, tort, or any other legal remedy.
RMA Policy
When returning product to Factor Electronics for any reason, the customer should fill out the
official RMA form to obtain a RMA number. Without the permission or approval, Factor
Electronics will be no responsible for any return. This can be initiated by emailing or calling
your related sales. All requests are processed within 48 hours.
Standard Replacement
For customers that agree to return defective product to Factor Electronics first, a Standard
Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be referenced on
the outside of the return shipment.
Upon receipt of the defective product, Factor Electronics will, at its discretion, either repair or
replace the product and ship it out in the most expeditious manner possible. Subject to
availability, the replacement product will be shipped on the business day following receipt of
the defective product.
