28
Transducer Replacement
After prolonged use, the ability for the unit to produce mist may become reduced . If cleaning does
not improve the performance of the flame effect, replacement of the transducer may be required .
This unit comes with replacement transducers . Additional transducers may be purchased at the
websites.
! NOTE:
To remove the transducer, release the retaining tab in the sump and remove transducer .
Servicing
Except for installation and cleaning described in this manual, an authorized service representative
should perform any other servicing .
Troubleshooting
Problem
Display Cause
Solution
Fireplace does not turn on
with the manual touch con-
trols
N/A
Normal operation
There is a breif delay after
pressing
No incoming power
Ensure the power switch is on .
Ensure unit is wired correctly .
Check main disconnect panel .
CD40
Hidden touch controls
error
See service manual
Fireplace does not respond to
commands given from the re-
mote control
N/A
The batteries in the re-
mote control are dead
or installed incorrectly .
Replace remote control bat-
teries Ensure batteries are in-
stalled with
+ facing up .
Blue
LED
The Flame Connect
app is open on a mo-
bile device .
Close the Flame Connect app
on all mobile devices to enable
use of the remote control .
Heater is on, but there is no
heat
-ON- Normal operation —
There is a 30-second
delay before heater
starts .
No action required .
Circuit breaker trips or fuse
blows when unit is turned on
N/A
Improper circuit cur-
rent rating
Install unit on a dedicated mini-
mum 15 amp circuit .
The glass is fogging
N/A
Excess humidity
Use the Extractor Fan Boost as
needed to clear excess humidi-
ty within the unit . (See page 20)
If fogging persists, reduce the
flame intensity .