31
Problem
Display
Cause
Solution
Flame effect does not turn on
In some cases, the display
flashes an error code followed
by an
X
to indicate which water
reservoir(s) registered the error.
For example, where there are
three flame modules and the
middle one is affected, the
display will flash the error code,
followed by
_X_
.
N/A
Transducer is unplugged
Ensure the transducer jack is firmly
plugged in.
Transducer is defective
Replace the transducer.
CD44
Extractor fan(s) error
See below.
Loose connections
Check connections.
Defective extractor fan.
Replace the extractor fan.
CD45
Incorrect number of modules
detected.
See below.
Module(s) disconnected
Ensure module jacks are connected
Incompatible hidden touch control
installed (if error occurs after
replacement)
Replace hidden touch control with
compatible part. Each model has a
separate hidden touch control part
number.
Incorrect LIN splitter connections
Ensure connections are placed
correctly on the LIN splitter board.
Defective LIN splitter board
Replace LIN splitter board
CD51
Low water level in one of the
water reservoirs.
See below.
Water is not reaching the modules
Check plumbing, ensuring water
adaptor is on and all valves are open.
Defective water level sensor
Replace water level sensor.
CD56
The timing for filling the water
reservoir has been maxed out.
See below.
Low water pressure
Ensure all plumbing valves are fully
open
Increase water pressure
Priming proceduring may need to be
repeated to fill the unit (see User’s
Manual)
CD57
Possible leak in the unit.
Inspect the modules for any leaks.
Defective water level sensor
Replace the water level sensor.
CD58
Overflow has been detected.
Inspect the modules and carefully
remove excess water.
Defective level sensor
Replace the level sensor
Defective solenoid
Replace the solenoid
Flame Connect App-related
error
CD53
Fireplace settings are out of sync
with the app.
Open the app on your mobile device
to synchronize settings.