CHAPTER D
389
Troubleshooting
Q. The Received Packages page states that a virus definition
database update is “Installed”, but there are no new files in the
Anti-Virus directory. Why?
A. After downloading the update and placing it into a communication
directory, F-Secure Content Scanner Server does not immediately
retrieve the files from there. The delay depends on the polling interval
of F-Secure Management Agent, with a default interval of 10 minutes
the delay can be up to 20-30 minutes.
In a stand-alone installation, make sure F-Secure Automatic Update
Agent is installed in Stand-alone mode. Open the
Settings
page in
F-Secure Automatic Update Agent window. The
Change
button
should be disabled.
With centrally managed installations, check that you have enabled
“Poll Automatically” for Virus Definitions Updates in F-Secure Policy
Manager Server. Open the
Settings
page in the F-Secure Automatic
Update Agent window and check that you have selected the correct
communication directory as the destination for the updates. If you are
not sure, try downloading
Latest.zip
from
http://www.F-Secure.com/download-purchase/updates.shtml
, and
import it to F-Secure Policy Manager Console. If the update succeeds
this way, but not with F-Secure Automatic Update Agent, and the
Received Packages
page states that an update is “Installed”, the
F-Secure Automatic Update Agent is most probably configured to
place the updates in a wrong directory.
Q. The Installed Packages page states that a virus definition
database update fas “Failed” after I upgraded the product. What
should I do?
A. During the upgrade, F-Secure Automatic Update Agent retrieves the
latest virus definition update. If the previous version of the product
had the same version of the database installed already, F-Secure
Automatic Update Agent does not overwrite files and marks the
update as failed. The message disappears automatically during the
next virus database update.
Содержание ANTI-VIRUS FOR MICROSOFT EXCHANGE 6.62 -
Страница 1: ...F Secure Anti Virus for Microsoft Exchange Administrator s Guide ...
Страница 9: ...9 ABOUT THIS GUIDE How This Guide Is Organized 10 Conventions Used in F Secure Guides 13 ...
Страница 23: ...23 2 DEPLOYMENT Installation Modes 24 Network Requirements 24 Deployment Scenarios 25 ...
Страница 41: ...CHAPTER3 41 Installation Click Next to continue Step 3 Read the licence agreement ...
Страница 44: ...44 Step 6 Choose the destination folder for the installation Click Next to continue ...
Страница 56: ...56 Step 16 The list of components that will be installed is displayed Click Start to install listed components ...
Страница 57: ...CHAPTER3 57 Installation Step 17 The installation status of the components is displayed Click Next to continue ...
Страница 134: ...134 Inbound Mail Figure 5 4 Real Time Processing Virus Scanning Inbound Mail settings ...
Страница 138: ...138 Outbound Figure 5 5 Real Time Processing Virus Scanning Outbound Mail settings ...
Страница 142: ...142 Figure 5 6 Real Time Processing Virus Scanning Public Folders settings ...
Страница 152: ...152 Figure 5 9 Real Time Processing Content Blocking Inbound Mail Content Filtering settings ...
Страница 178: ...178 5 2 5 Quarantine Figure 5 17 Quarantine settings ...
Страница 254: ...254 Figure 6 15 Manual Processing page ...
Страница 258: ...258 Quarantine Thresholds Figure 6 17 Quarantine thresholds settings ...
Страница 364: ...364 B APPENDIX Variables in Warning Messages List of Variables 365 Outbreak Management Alert Variables 367 ...
Страница 392: ...392 Technical Support F Secure Online Support Resources 393 Web Club 395 Virus Descriptions on the Web 395 ...
Страница 397: ......