Before contacting Extreme Networks for technical support, have the following information ready:
•
Your Extreme Networks service contract number, or serial numbers for all involved Extreme Networks products
•
A description of the failure
•
A description of any actions already taken to resolve the problem
•
A description of your network environment (such as layout, cable type, other relevant environmental information)
•
Network load at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this is a recurring problem)
•
Any related RMA (Return Material Authorization) numbers
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You can subscribe to email notifications for product and software release announcements, Vulnerability Notices, and Service
Notifications.
1. Go to
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.
2. Complete the form (all fields are required).
3. Select the products for which you would like to receive notifications.
NOTE
You can modify your product selections or unsubscribe at any time.
4. Select
Submit
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Providing Feedback
The Information Development team at Extreme Networks has made every effort to ensure the accuracy and completeness of this
document. We are always striving to improve our documentation and help you work better, so we want to hear from you. We welcome all
feedback, but we especially want to know about:
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Content errors, or confusing or conflicting information.
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Improvements that would help you find relevant information in the document.
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Broken links or usability issues.
If you would like to provide feedback, you can do so in three ways:
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In a web browser, select the feedback icon and complete the online feedback form.
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Access the feedback form at
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Email us at
Provide the publication title, part number, and as much detail as possible, including the topic heading and page number if applicable, as
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Providing Feedback
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