
Tunable Laser Source
67
10 Warranty
General Information
EXFO Inc. (EXFO) warrants this equipment against defects in material and workmanship
for a period of 1 year from the date of original shipment. EXFO also warrants that this
equipment will meet applicable specifications under normal use.
During the warranty period, EXFO will, at its discretion, repair, replace, or issue credit for
any defective product, as well as verify and adjust the product free of charge should the
equipment need to be repaired or if the original calibration is erroneous. If the equipment is
sent back for verification of calibration during the warranty period and found to meet all
published specifications, EXFO will charge standard calibration fees.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL
EXFO BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
Gray Market and Gray Market Products
Gray market is a market where products are traded through distribution channels that are
legal but remain unofficial, unauthorized, or unintended by the original manufacturer.
Intermediaries using such channels to distribute products are considered to be part of the
gray market (hereafter unauthorized intermediary).
EXFO considers that a product originates from the gray market (hereafter gray market
product) in the following situations:
A product is sold by an unauthorized intermediary.
A product is designed and destined for a particular market and sold on a second market.
A product is resold, despite being reported lost or stolen.
When products are purchased on the gray market, rather than through an authorized EXFO
distribution channel, EXFO is unable to guarantee the source and quality of those products
nor the local safety regulations and certifications (CE, UL, etc.).
EXFO will not honor warranty, install, maintain, repair, calibrate, provide technical support
nor make any support contracts available for gray market products.
I
MPORTANT
The warranty can become null and void if:
³
unit has been tampered with, repaired, or worked upon by unauthorized
individuals or non-EXFO personnel.
³
warranty sticker has been removed.
³
case screws, other than those specified in this guide, have been removed.
³
case has been opened, other than as explained in this guide.
³
unit serial number has been altered, erased, or removed.
³
unit has been misused, neglected, or damaged by accident.
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