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EVM Solutions (Pty) Ltd 210 Main Street, Somerset West, Western Cape, South Africa, 7130
Support : 07 28 42 42 82
www.evx.co.za
Document Number: 200-2022-301-3
EVM Solutions (Pty) Ltd
Warranty
EVx™ is a registered trademark of EVM Solutions (Pty) Ltd.
EVM Solutions (Pty) Ltd takes great pride in the quality and durability of our products. We’re confident that
you will be impressed as well, and we stand behind all our products.
Every product we sell is covered by a limited warranty against
manufacturing defects
subject to the terms
below:
Covered Products:
1.
This warranty applies only to products, parts, & components (hereafter PRODUCTS) that have been manufactured,
assembled, or sold in new condition by
EVM Solutions (Pty) Ltd hereinafter referred to as EVX.
2.
This warranty applies only to replacement/repair of PRODUCTS in case of a
manufacturing
flaw in materials or
workmanship, in accordance with the Scope of Warranty Service, and subject to any and all exclusions, limitations, and
procedures explained below.
3.
This warranty is
not transferable in any way
and may not be exercised by anyone other than the original retail buyer
(hereafter BUYER) of the PRODUCTS, only if the BUYER has retained constant ownership of the PRODUCTS since
their original purchase of the PRODUCTS and only to PRODUCTS purchased in
new condition
either:
A.
directly from EVX, or
B.
from an authorized dealer of EVX who in turn purchased or received the e-Scooter directly from EVX (e.g., this
warranty does not apply to used or second-hand e-Scooters, nor does it apply to pre-owned PRODUCTS).
Warranty Period:
1.
Battery packs are covered under warranty for a period of 1 year on manufacturing defects only. We DO NOT cover wear
and tear or USAGE in your battery.
2.
Other electronic components are covered under warranty for a period of 1 year from the date of purchase
3.
Bicycle frames are covered by a 1-year warranty against manufacturing defects.
4.
For all PRODUCTS, this warranty expires 1 year from the date the PRODUCTS were delivered to the BUYER, unless
excluded from warranty or otherwise voided from coverage under warranty.
5.
Retain the proof of purchase to validate the warranty period of the product when lodging a warranty claim.
6.
New E-Scooter Guarantee -We offer full replacement of defective parts with free shipping within the first 7 days of your e-
Scooter order. After 7 days the customer is responsible for all return shipment costs to EVX. EVX will pay for shipping to
the customer only.
Warranty Exclusions:
The intent of this warranty is to ensure that the BUYER of any new PRODUCTS sold by EVX or any EVX product sold by
an authorized EVX dealer will receive a quality product, free of manufacturing flaws. This warranty should not be
considered to be an insurance policy against any damage occurring after the products are received, nor as explicit or
implicit acceptance by EVX of responsibility for the consequences resulting from the failure of any PRODUCTS,
irrespective of whether the failure itself is covered by this warranty.
In addition, the following situations are excluded from this warranty or lead to exclusion from this warranty:
1.
Warranty claims not made in accordance with Warranty Claims Process (explained below)
2.
PRODUCTS with technical alterations that have been made without the approval of the manufacturer
3.
PRODUCTS with alterations to or additions to which use incompatible or non-original parts
4.
Damage to or failure of PRODUCTS resulting from weather or ordinary wear and tear.
5.
Theft, robbery, vandalism, intentional damage, damage resulting from bumps and scrapes after possession of the
PRODUCTS has been transferred to the BUYER.
6.
PRODUCTS that haven’t been manufactured or sold by EVX
7.
Incidental/consequential damage or injury
8.
PRODUCTS that have been used or transported inappropriately or improperly (e.g., by loading a EVX e-Scooter above
the maximum weight recommendation)
9.
PRODUCTS with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter)
10. Any electrical component that has been opened, altered, partially disassembled, or completely disassembled except by
EVX or an authorized EVX dealer.
11. Any PRODUCTS that have been disassembled in a manner not authorized by EVX or that have had repairs attempted by
anyone not authorized by EVX.
12. PRODUCTS that have been damaged due to improper adjustment or worn components
13. PRODUCTS with damage resulting from an accident
14. PRODUCTS that have been lent, leased, or rented commercially
