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MIO–CCE–4K/3G
SMPTE ST 2110/4K/3G/HD/SD Closed Caption Encoder with Media–to–IP Streaming
Revision 1.0
Page - 77
Today, many telephone companies digitize the signal within their networks, unbeknownst to the customer.
You may be able to establish a reliable connection to the caption encoder at 1200 or 2400 baud, but no
higher. (This speed is acceptable for most captioning applications.) In other cases, you may need to ask
the telco for a phone line with higher bandwidth, possibly at extra charge.
ENSURE THE LATEST FIRMWARE IS INSTALLED -
From time-to-time, Evertz may release updated
firmware for the MIO-CCE to add new features or improve performance. It is recommended to always
check for firmware updates when you encounter a problem. The firmware release notes will provide some
guidance as to whether a firmware upgrade will address your specific problem.
7.2. BEFORE YOU CALL EVERTZ TECHNICAL SUPPORT
Check for any product upgrades that may address your problem at the Evertz web site (
www.evertz.com
)
and consult your software vendor.
After reviewing the website and calling Evertz customer service, you will be asked for specific technical
information, which should be prepared in advance for speedy assistance:
•
Serial number of unit.
•
Firmware version of the caption encoder. This is displayed in VistaLINK
®
via Help...version
information.
•
Which serial ports and modem ports (A through E) are being used on the encoder?
•
What captioning or teleprompter software is being used to control the encoder? (manufacturer,
product name, revision number)
•
Is this a new installation, or was the unit functioning in your system previously?
•
Did the problem occur after installing some new hardware or software?
Содержание MIO-CCE-4K/3G
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