Warranty Terms and Conditions
The goods are warranted against defects arising from faulty designs, workmanship and materials 12 months from the date of installation or 15 months from the date of sale, whichever is earlier, subject to the
following conditions:
1. The Customer will notify the Company, in writing, promptly of any defects noticed and give the Company or its authorized agent adequate opportunity to inspect, test and remedy them for which the
Customer will deposit the goods, if so required by the Company, with the Company’s Office/Service Centre along with the original invoice, in the city where they are sold.
2. The Inspection and Test Report of the Company’s Office/Service Centre will be final and binding under the Warranty for determining defects, repairs/alterations required or carried out or certifying work of the
goods thereafter.
3. Dr. Aquaguard may require initial setting post-installation, depending on varying water conditions and power supply. In case of any service requirement, post-installation, please contact the Company’s
Service Centre.
4. The Company or its authorized agent will be entitled to retain any defective part replaced under the Warranty.
5. Notwithstanding anything to the contrary contained or implied by this Warranty:
a. The Company’s liability under this Warranty shall be limited to the first sale of the goods by the Company to the Customer and will not apply or extend to any secondary sale of goods by the Customer.
b. The Company’s liability under this Warranty shall be limited only to defects in the goods which occur under the conditions of normal operation of the goods and their proper and prescribed use. The
Warranty does not cover or extend to defects which are determined by the Company or its authorized agents as occurring or resulting from or attributable to negligence, abuse, misuse, faulty care,
operation or maintenance or repairs, alterations to the goods or any part thereof by others or the use of the goods on electrical supply for which they are not designed, or damage caused by lightning or
other electrical disturbances or interruptions.
c. The Company’s liability under this Warranty shall remain valid only if the goods are duly installed by the Company or its authorized Agency at the location specified in the Invoice and such installation is
undertaken by the Company or its authorized agent or franchisee.
d. Consumable items like the Clarity cartridge and Chemi-block that are subject to normal wear and tear are not covered by this Warranty.
e. The Customer will have no claim against the Company, its employees and its authorized agents or franchisees under or pursuant to this Warranty in respect of death or injury to the Customer or any other
person or loss or damage to any property caused by or due to equipment failure, breakdown or accident, fire or operation or utilization of the goods otherwise than in accordance with the User Guide or
by or due to any other cause or circumstances beyond the control of the Company.
f. The Company’s liability, under this Warranty, shall in no event and under no circumstances exceed the price paid by the Customer to the Company for the goods stated in the Invoice.
General
For the purpose of this Warranty, the following expressions shall have the following meanings respectively;
1. ‘The Goods’ shall mean the goods described in the Order Form.
2. ‘The Customer’ shall mean the original purchaser of the Goods from the Company.
3. ‘The Company’ shall mean `EUREKA FORBES LIMITED’.
4. ‘General Terms and Conditions’ shall mean the terms and conditions agreed upon by the Customer and the Company printed on the Order Form.
5. ‘Invoice’ shall mean the invoice issued by the Company to the Customer describing the goods and indicating, inter alia, the total purchase price thereof and name of the Customer.
6. ‘User Guide’ shall mean the instructions for installation, use and maintenance contained in the leaflet supplied by the Company.
Post-warranty
1. The Customer may be offered a yearly Service Contract at the prevailing Company rates and terms.
2. In case the Customer does not wish to enter the Service Contract, he has the option of calling the Company’s Service Centre and having his Dr. Aquaguard serviced on an actual basis i.e. by paying the Labour
cost and Spares needed to attend to that Service/Complaint Call at the prevailing Company rates. Such service will be rendered by the Company in towns/places where the Company has its Service Centres.
3. The Company will provide free servicing of the goods brought to its Service Centre by the Customer, provided that all expenses of transporting the goods to and from the Service Centre shall be borne by
the Customer directly.
4. If during such servicing it is necessary for the Company to replace or repair defective components or parts, the Customer shall be required to pay for the same as per the Company’s prevailing price list.
5. Eureka Forbes Limited reserves the right to offer Annual Maintenance Contract/ensure availability of spares only up to 7 years from the date of Invoice.
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