17
Troubleshooting
Problem
Possible Solution
LCD display is dim.
Replace the batteries.
LCD display shows “Lo”.
Battery is low. Replace the
batteries.
Scale does not turn on.
Replace the batteries.
Insert batteries under the correct
polarity as marked in the battery
compartment.
Scale cannot connect to VeSync
app.
Make sure your mobile device is
within 30 ft / 10 mm of the scale.
A Bluetooth device can only
exchange data with 1 other
Bluetooth device at a time. Make
sure the scale is not connected to
any other phone or app.
Display shows “Err”
Weight exceeds 176.4 oz / 11 lb /
5000 g / 5000 mL. Remove item
from scale to protect its weight
sensors. Use a different scale with
a higher weight range.
If your problem is not listed, please contact Customer Support (see page 23).
