Error Codes
38
Error Codes
When you apply power to the fixture, it runs a calibration (homing) sequence. If the fixture
detects errors during calibration, a red error notification appears at the bottom of the UI
display and details about the errors are listed in Main Menu
→
Diagnostics
→
Errors.
Contact ETC Technical Services for assistance in remedying the errors. See
for contact information.
Error
Description
Remedy
Color
Wheel
Sensor
The fixture could not detect the
sensor for the color wheel.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the color
wheel to a position where the magnet is near the sensor, and verify that
the sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the color wheel is not obstructed and is able to move freely.
CTO
Sensor
The fixture could not detect the
sensor for the CTO flag.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the CTO flag
to a position where the magnet is near the sensor, and verify that the
sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the CTO flag is not obstructed and is able to move freely.
Cyan
Sensor
The fixture could not detect the
sensor for the cyan flag.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the cyan flag
to a position where the magnet is near the sensor, and verify that the
sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the cyan flag is not obstructed and is able to move freely.
EE-R
Write
Error
The fixture could not write to the
internal setting memory.
In the main menu, navigate to Settings
→
Restore Defaults and reset the
fixture's defaults to the factory defaults.
Focus
Sensor
The fixture could not detect the
sensor for the focus carriage.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the focus
carriage to a position where the magnet is near the sensor, and verify
that the sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the focus carriage is not obstructed and is able to move
freely.
Frost
Sensor
The fixture could not detect the
sensor for the light diffusion.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the light
diffusion to a position where the magnet is near the sensor, and verify
that the sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the light diffusion flag is not obstructed and is able to move
freely.
Frost 1
Sensor
The fixture could not detect the
sensor for the heavy diffusion.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the heavy
diffusion to a position where the magnet is near the sensor, and verify
that the sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the heavy diffusion flag is not obstructed and is able to
move freely.
Magenta
Sensor
The fixture could not detect the
sensor for the magenta flag.
•
In the main menu, navigate to Diagnostics
→
Sensor, move the magenta
flag to a position where the magnet is near the sensor, and verify that the
sensor is working.
•
Check the sensor PCB wiring and verify that wires are not broken or
unplugged from the sensor or motor driver board.
•
Confirm that the magenta flag is not obstructed and is able to move
freely.