5.
Send us some pictures or video
- they say a picture (or series of pictures) speaks a thousand
words. If you can illustrate your problem in a video or by sending us some examples of the
problem that's a great way to get the issue across.
Hardware issues
Issue: TriggerBox not responding to Serial commands.
Fix 1:
After opening a serial port connection to the box, wait 3 seconds for the box to initialise before
sending further commands.
Fix 2:
Make sure any serial strings sent to the box end with a newline character.
Issue: Cameras do not respond to shutter signal via serial commands.
Fix 1:
Make sure cameras are receiving a focus signal that precedes the shutter signal. Even if using
cameras in manual focus mode, they still require a focus signal to simulate a half-press of the button.
This causes the camera to perform all its metering functions.
Fix 2:
Check the bulb time is set correctly. 20 milliseconds is a good starting point. Refer to the serial
instruction set for details of how to set bulb time.
Fix 3:
Check the coupler. If the camera has not recognised the coupler properly it will show a warning
message. In most cases, if such a message is shown, the camera's shutter will not release.
Issue: TriggerBox is not powering up. Mode button doesn't light up anymore.
Fix 1:
Make sure the USB-C cable is fully inserted into the TriggerBoxes USB-C port. A loose connection
can cause the TriggerBox to not power up. Try turning the USB-C cable around the other way also.
Fix 2:
Try a different USB cable and power supply if available. If powering via PSU try connecting it to
a PC USB port.
Issue: Cameras not firing in green mode using a wired/wireless remote.
Fix 1:
Connect the TriggerBox to the TriggerBoxController software and see if each TriggerBox fires
correctly. If it does, your shutter remote is most likely causing issues. Try swapping it out with a new
one. We recommend the Pixel RC-208.
Software issues
Issue: TriggerBox is not found by the computer when using the TriggerBoxController
Software.
Fix 1:
Ensure the box is in blue mode, selectable via the switch on the front face. Check the PC has
recognised the TriggerBox as a serial interface in Device Manager. If on a Mac, check that the
TriggerBox is recognised as a FT232 in network interfaces settings.
Fix 2:
Try turning the USB-C cable around the other way. Blow into the USB port to clear any dust that
might be on the connection
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Содержание TriggerBox
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