ESPER TriggerBox, Руководство пользователя

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Troubleshooting
Find step-by-step guides to help you solve the most common TriggerBox problems.
Steps to take before contacting support
We at ESPER are proud of our high-quality products, but we are even more pleased with how well
received these tools are. However, there are times when certain TriggerBox arrays might not be giving
you the results you want. A lot of times, the limiting factor in the performance of any multi-camera
system is the cameras themselves or the incorrect settings on your camera (active AutoFocus and quick
shutter speeds being the most common issue).
Here are some steps you can take to hopefully save yourself the time it takes to submit a ticket and
have our support team look into your issue. These are steps we would recommend you take anyway.
We'll also let you know what information you can provide that will speed up the troubleshooting
process for you and us both, in case none of these work for you.
STEP 1. Ensure your cameras are set correctly for multi-camera use.
Prosumer DSLR / mirrorless cameras are great pieces of modern engineering and design - however they
are designed to be used in isolation so to optimise them for use in multi-camera setups they need to be
set in very specific ways.
So to ensure the cameras are set correctly for multi-camera use follow these steps:
1. Confirm the cameras are in manual (M) exposure mode.
Manual exposure mode will give you total control over the exposure settings and prevent the
cameras from making decisions about the exposure which may delay the shutter release.
2. Confirm the AutoFocus (AF) is disabled on all cameras and lenses (if applicable)
If AF is 'on' the camera will always try and acquire focus before they take the shot and in a
multi-camera array, they won’t all AutoFocus at the same time. Which means that the cameras
won’t all fire at the same time.
3. Check your shutter speeds
In a multi-camera array, the typical shutter speeds you should be aiming for are between 1/5
and 1/15. Anything faster than this and you run the risk that all the cameras shutters will not
be open at the same time.
Assuming a flash/strobe is being used the shutter speed will not affect the exposure as this will
be determined by the flash duration.
4.
Confirm all the cameras/lens apertures (f-number) are set to the same value.
This is important as the aperture leaves in the lens close before taking the shot so if they are
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