iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
31
Operation
System
Routing of ACD group calls is automatic based on the ACD group assignments.
Conditions
1. The Alternate ACD Destination can be a station or a group but cannot be a member
of the ACD group.
2. The Overflow destination may be any station or group including the ACD group
VMIM/VSF Mailbox but cannot be a member of the overflowing ACD group.
3. If an agent becomes available during an announcement, except a guaranteed
announcement, the call is passed immediately to the agent.
Programming
STATION GROUPS
1 ACD Group (PGM 191)
2 Overflow Destination (PGM191-Btn 7)
3 Overflow Time (PGM 191-Btn 8)
4 Music Source (PGM 191-Btn 11)
5 Alternate Destination (PGM 191-Btn 13)
6 Report No Members (PGM 191-Btn 10)
7 Agent Priority (PGM 191-Btn 19)
Related Features
Automatic Call Distribution
Hardware
2.5.10 ACD Caller Controlled ICLID Routing
Description
With Caller Controlled ICLID enabled (ICLID Usage) for the ACD Group, at any time during or
within 5 seconds after a Guaranteed Announcement, the system will monitor for digits dialed by
the caller. Received digits are compared to the ICLID Table entries. If a match is found, the call
routes to the destination defined in the ICLID Ring Assignment Table. Available destinations
are a Voice Mail announcement, system speed dial, a station or a station group. If a match is
not found, the call returns to the queue and is handled as defined for the ACD group.
Operation
System
ICLID Routing of ACD group calls is automatic based on the ACD group assignments.
Conditions
1. The conditions of VMIM/VSF AA Announcements and ICLID Call Routing apply.
2. Only the caller-entered digits are employed for ACD ICLID routing.
Содержание iPECS-100
Страница 32: ...iPECS LIK Feature Description Operation Manual Issue 6 1 18 2 Dial ACD group number...
Страница 43: ...iPECS LIK Feature Description Operation Manual Issue 6 1 29 Hardware iPECS Phone...
Страница 113: ...iPECS LIK Feature Description Operation Manual Issue 6 1 93 Related Features Hardware iPECS Phone...
Страница 136: ...iPECS LIK Feature Description Operation Manual Issue 6 1 116 4 System Hold Recall Timer PGM 180 Btn 6...
Страница 168: ...iPECS LIK Feature Description Operation Manual Issue 6 1 146 Manual section 4 4 2...
Страница 176: ...iPECS LIK Feature Description Operation Manual Issue 6 1 153 iPECS 1200 2000 31999...
Страница 183: ...iPECS LIK Feature Description Operation Manual Issue 6 1 158 Hardware...
Страница 197: ...iPECS LIK Feature Description Operation Manual Issue 6 1 171 Admin Program Manual...
Страница 223: ...iPECS LIK Feature Description Operation Manual Issue 6 1 196 fields in the report...
Страница 234: ...iPECS LIK Feature Description Operation Manual Issue 6 1 205 apply...
Страница 244: ...iPECS LIK Feature Description Operation Manual Issue 6 1 214 Listed message x the number of all message waiting...
Страница 254: ...iPECS LIK Feature Description Operation Manual Issue 6 1 222 Step 2 1 Mail Box...
Страница 257: ...iPECS LIK Feature Description Operation Manual Issue 6 1 225 Hardware...
Страница 259: ...iPECS LIK Feature Description Operation Manual Issue 6 1 227 To mark urgent and private press 4...
Страница 275: ...iPECS LIK Feature Description Operation Manual Issue 6 1 240 Hardware...
Страница 285: ...iPECS LIK Feature Description Operation Manual Issue 6 1 249 press PGM button will not activate a linked station...
Страница 333: ...iPECS LIK Feature Description Operation Manual Issue 6 1 296 1 PGM FLEX PGM 82 SAVE...
Страница 341: ...iPECS LIK Feature Description Operation Manual Issue 6 1 303 Signal Voice port 2 Signal Voice port 4...
Страница 366: ...iPECS LIK Feature Description Operation Manual Issue 6 1 327 Hardware iPECS Phone...
Страница 426: ...iPECS LIK Feature Description Operation Manual Issue 6 1 385 4 CODEC...
Страница 429: ...iPECS LIK Feature Description Operation Manual Issue 6 1 388 6 Shorter timer will take more traffic on network...
Страница 431: ...iPECS LIK Feature Description Operation Manual Issue 6 1 390 DTMF RELAY...
Страница 462: ...iPECS LIK Feature Description Operation Manual Issue 6 1 417 RTP Diversion Method is automatically set to Non Recursing...