iPECS-LIK
Feature Description & Operation Manual
Issue 6.1
16
4. Hang-up to return to idle and normal display.
Or,
1. Lift the handset or press the
[SPEAKER]
button.
2. Press the
{DISPLAY CALL QUEUE}
button. The display shows the Queued call
status and will update as the queue status changes. If no calls are in queue, the
phone returns to idle.
3. Hang-up to return to idle and normal display.
To display ACD Call Queue status when the Agent is on a call;
1. Press the
{DISPLAY CALL QUEUE}
button, the displays shows the queued status
for seconds and then returns to the normal call display.
Conditions
1. The Agent cannot display queued call status while the phone is ringing.
2. If there are no queued calls to display, the phone returns to idle after providing error
tone.
Programming
NUMBERING PLAN
1 Display ACD Call Queue Status (PGM 107-Btn 6)
STATION GROUPS
1 ACD Group (PGM 191)
Related Features
Station Groups
Hardware
iPECS Phone with Display
2.5.1.5 Agent Automatic Wrap-Up
Description
When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up
state. In this state, an Agent will not receive ACD calls, allowing the Agent to complete
paperwork, etc. The Agent remains in this automatic Wrap-Up state for the duration of the ACD
group Wrap-Up Timer. After the Wrap-Up Timer or by using
“Wrap-Up-End” feature, the Agent
returns to available status and can receive ACD group calls.
Operation
Agent iPECS Phone
To assign a
{WRAP-UP-END}
button;
1.
[PGM]
+
{FLEX}
+
“585” +
[SAVE]
Activation;
1. Automatic when Agent completes an ACD group call
Deactivation;
Содержание iPECS-100
Страница 32: ...iPECS LIK Feature Description Operation Manual Issue 6 1 18 2 Dial ACD group number...
Страница 43: ...iPECS LIK Feature Description Operation Manual Issue 6 1 29 Hardware iPECS Phone...
Страница 113: ...iPECS LIK Feature Description Operation Manual Issue 6 1 93 Related Features Hardware iPECS Phone...
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Страница 234: ...iPECS LIK Feature Description Operation Manual Issue 6 1 205 apply...
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Страница 254: ...iPECS LIK Feature Description Operation Manual Issue 6 1 222 Step 2 1 Mail Box...
Страница 257: ...iPECS LIK Feature Description Operation Manual Issue 6 1 225 Hardware...
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Страница 285: ...iPECS LIK Feature Description Operation Manual Issue 6 1 249 press PGM button will not activate a linked station...
Страница 333: ...iPECS LIK Feature Description Operation Manual Issue 6 1 296 1 PGM FLEX PGM 82 SAVE...
Страница 341: ...iPECS LIK Feature Description Operation Manual Issue 6 1 303 Signal Voice port 2 Signal Voice port 4...
Страница 366: ...iPECS LIK Feature Description Operation Manual Issue 6 1 327 Hardware iPECS Phone...
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Страница 429: ...iPECS LIK Feature Description Operation Manual Issue 6 1 388 6 Shorter timer will take more traffic on network...
Страница 431: ...iPECS LIK Feature Description Operation Manual Issue 6 1 390 DTMF RELAY...
Страница 462: ...iPECS LIK Feature Description Operation Manual Issue 6 1 417 RTP Diversion Method is automatically set to Non Recursing...