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Appendices

81

Appendix E: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating problems you
encounter with your Equinox product. If an issue should develop, follow the steps below for the
fastest possible service:
1. Check the pertinent section of the manual to see if the issue may be resolved by following the

procedures outlined.

2. Check our web site at www.equinox.com/support to search the knowledge base or use the on-

line service request.

3. Call Equinox Technical Support for assistance at (954) 746-9000, ext. 322. Visit the Equinox

web site at http://www.equinox.com/support and click on

Support - Getting Support

for current

phone support hours.

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Содержание Equinox Console Manager CCM4850 CCM4850 CCM4850

Страница 1: ...Installer User Guide CCM4850 590 373 001B For Technical Support Equinox Systems One Equinox Way Sunrise Florida 33351 USA Tel 954 746 9000 Email support equinox com www equinox com...

Страница 2: ...for the duration of the initial Product warranty period whichever is longer THE PROVISIONS OF THE WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY WHETHER EXPRESSED OR IMPLIED WRITTEN OR ORAL AND EQUINOX LI...

Страница 3: ...ler User Guide Avocent AVWorks and Equinox are registered trademarks of Avocent Corporation or its affiliates All other marks are the property of their respective owners 2004 Avocent Corporation All r...

Страница 4: ...ion of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian Notification This di...

Страница 5: ...Initial CCM appliance login 9 Reinitializing the CCM Appliance 9 Chapter 3 Operations 11 Overview 11 Configuring Serial Port Settings 11 Connecting to Serial Devices 12 Connecting to devices using Tel...

Страница 6: ...ake effect 34 Understanding Conventions 34 Command syntax 34 Syntax conventions 36 Command Summary 36 Chapter 5 CCM Appliance Commands 41 Connect Command 41 Disconnect Command 41 Help Command 42 Port...

Страница 7: ...ert command 60 Show Server command 60 Show Server CLI command 61 Show Server PPP command 62 Show Server RADIUS command 62 Show Server Security command 62 Show Server SNMP command 63 Show User command...

Страница 8: ...vi CCM4850 Installer User Guide...

Страница 9: ...Appliance Front Panel 5 Figure 2 2 CCM4850 Appliance Back Panel 6 Figure B 1 CAT 5 and CAT 6 Cable Adaptor Pin Assignments 74 Figure B 2 Reversing Cable Adaptor Pin Assignments 76 Figure B 3 8 wire RJ...

Страница 10: ...viii CCM4850 Installer User Guide...

Страница 11: ...arameter 41 Table 5 2 Help Command Parameter 42 Table 5 3 Port Command Summary 42 Table 5 4 Port Alert Add Command Parameters 43 Table 5 5 Port Alert Copy Command Parameters 43 Table 5 6 Port Alert De...

Страница 12: ...Command Display Fields 61 Table 5 28 Show Server Security Command Display Fields 63 Table 5 29 Show User Command Parameter 63 Table 5 30 Show User Command Display Fields 64 Table 5 31 Show User All Co...

Страница 13: ...lnet options to access the CCM appliance and its attached serial devices The AVWorks cross platform management application that offers a built in enhanced Telnet client and a Secure Shell SSH client T...

Страница 14: ...autions Do not use a 2 wire extension cord in any Equinox product configuration Test AC outlets at the computer and monitor if used for proper polarity and grounding Use only with grounded outlets at...

Страница 15: ...appliances and access attached devices Using AVWorks software you may perform most of the operations that are described in this manual This manual describes how to manage a CCM4850 appliance by enter...

Страница 16: ...4 CCM4850 Installer User Guide...

Страница 17: ...the CCM appliance is connected to a power source and the power switch is on The RESET button reboots the CCM appliance when pressed The INIT button restores the CCM factory defaults when pressed and...

Страница 18: ...age 81 for information WARNING The power outlet should be near the equipment and easily accessible To install the CCM appliance hardware 1 Place the unit where you can connect cables between the seria...

Страница 19: ...he CCM appliance you must specify a unique IP address plus other network address information This information will be stored in the CCM configuration database During initial login you will specify a p...

Страница 20: ...Request timed out In this case check the address information provided to the BootP server to confirm they are correct Verify that the Ethernet LAN adaptor cable is correctly installed on the CCM appli...

Страница 21: ...Enter CCM Gateway address 0 0 0 0 3 You are prompted for a new Admin password Passwords are case sensitive and must contain 3 16 alphanumeric characters You must enter the new password twice to confir...

Страница 22: ...even seconds to release the button before any action is taken After seven seconds the ONLINE LED will blink more rapidly to confirm that the CCM configuration database has been erased Continuing to ho...

Страница 23: ...ing Serial Port Settings By default ports are configured with the settings listed in Table 3 1 Most of these settings are standard serial port operating characteristics The CLI access character parame...

Страница 24: ...ower status if power status monitoring has been enabled plus transmit receive and error counts When you request information about a single port and a user is currently accessing that port the display...

Страница 25: ...Telnet command connects to the serial device attached to physical port 24 of the CCM appliance telnet 192 168 0 5 3024 If an authentication method other than None has been configured for the CCM appli...

Страница 26: ...ackup connection if the unit is not accessible from the network It may also be used as a primary connection at remote sites that do not have Ethernet network capability The modem must be Hayes compati...

Страница 27: ...ole port issue a Server PPP command with the Enable parameter SERVER PPP ENABLE LOCALIP local_ip REMOTEIP rem_ip MASK subnet You must specify local and remote IP addresses to be used for the CCM appli...

Страница 28: ...mpute a new one If you are reenabling the same server at the same IP address it is recommended that you use the existing key as SSH clients may be using it for verification If you are moving the CCM a...

Страница 29: ...s IP address When this method is specified the CCM appliance initiates an FTP client request to the specified IP address The CCM appliance then prompts the user for an FTP username and password for c...

Страница 30: ...default value is AUTH PW 3 If you are enabling SSH for the first time you are advised that all other CCM appliance sessions will be terminated Enter Y to continue or N to cancel 4 If you are reenablin...

Страница 31: ...ter Issue a Server CLI command or a Port Set command using the Char parameter to specify the CLI access character SERVER CLI CHAR char or PORT SET CHAR char If you issue a Port Set command with Char N...

Страница 32: ...r of minutes the connection is terminated The following time out values are used For a Telnet session the Server CLI time out value is used For a serial port session if the port s configured time out...

Страница 33: ...finition one must remain in the user database Also you cannot remove a user s key or password if that removal would result in no valid users having USER access rights For more information see Connecti...

Страница 34: ...or a level Table 3 3 Access Rights Access Right Description PCON The Port Configuration access right allows the user to modify port settings Grant PCON access only to users who need to issue the Port...

Страница 35: ...xternal third party RADIUS server containing a user database to authenticate CCM appliance users The CCM appliance functioning as a RADIUS client sends usernames and passwords to the RADIUS server If...

Страница 36: ...e CCM appliance To specify the authentication method 1 For RADIUS authentication issue a Server RADIUS command SERVER RADIUS PRIMARY SECONDARY IP radius_ip SECRET secret USER RIGHTS attr AUTHPORT udp...

Страница 37: ...igured with the Server Security command If SSH access has been enabled the display indicates SSH2 Regardless of whether SSH is enabled the display includes the authentication method specified with the...

Страница 38: ...ry buffer s content automatically when you connect and whether to keep or discard the history buffer s content at the end of a session When more than 64K bytes of data are sent to the history buffer d...

Страница 39: ...may be reviewed in the Telnet client s scrolling window You may also use the Port History com mand to view the port s history buffer content To control the port history buffer content when you end a...

Страница 40: ...commands cover the following operations Enabling and disabling SNMP UDP port 161 SNMP processing Defining read write and trap community names Defining and deleting up to four SNMP management entity IP...

Страница 41: ...management entity s IP address SERVER SNMP MANAGER DELETE ip_address If no management entities are defined any SNMP manager may access the MIB For more information see Server SNMP Manager command on...

Страница 42: ...ng the port number and a 3 32 character string You may define up to ten strings for each port using separate commands The alert string will only generate a trap if the PortAlert trap is enabled with a...

Страница 43: ...NMP Community Server SNMP Manager Server SNMP Trap and Server SNMP Trap Destination commands For more information see Show Server SNMP command on page 63 To display port alert string information Issue...

Страница 44: ...32 CCM4850 Installer User Guide...

Страница 45: ...of the cursor moves one character to the left Left Arrow If the cursor is not at the beginning of the line the cursor moves one character to the left If the cursor is at the beginning of the line no a...

Страница 46: ...erminated Understanding Conventions This section describes the parts of a CCM appliance command and the conventions used in this document to describe a command s syntax Command syntax A command may ha...

Страница 47: ...as Port Set and Show Port you must enter the capitalized abbreviation CON With the exception of usernames and passwords commands are not case sensitive they may be entered in uppercase lowercase or a...

Страница 48: ...o separate multiple values The exception is the Server SSH command In this case the vertical bar is specified on the command line when you wish to enable the password or key method PW KEY or the key o...

Страница 49: ...ss level ADMIN or APPLIANCEADMIN Port Set Changes port settings Access right SCON or PCON Access level ADMIN or APPLIANCEADMIN Quit Terminates the current CCM session Access right none needed Access l...

Страница 50: ...ess right SCON Access level APPLIANCEADMIN Server SNMP Manager Defines deletes SNMP management entities Access right SCON Access level APPLIANCEADMIN Server SNMP Trap Enables disables SNMP traps Acces...

Страница 51: ...NMP configuration information Access right SMON Access level ADMIN or APPLIANCEADMIN Show User Displays user configuration and session information Access right SMON Access level ADMIN or APPLIANCEADMI...

Страница 52: ...d out user Access right USER Access level ADMIN or APPLIANCEADMIN An ADMIN level user may issue this command for users with any level other than APPLIANCEADMIN Table 4 4 CCM Appliance Command Summary...

Страница 53: ...fic Access level ADMIN APPLIANCEADMIN or others with access to port Syntax CONNECT port Example The following command establishes a connection from the serial console port to port 6 connect 6 Disconne...

Страница 54: ...e 5 3 Table 5 2 Help Command Parameter Parameter Description command_name Command name Default Displays list of all commands Table 5 3 Port Command Summary Command Description Port Alert Add Adds a po...

Страница 55: ...rt will be deleted When you enter this command you are prompted to confirm or cancel the copy operation For more information see Managing the CCM Appliance Using SNMP on page 28 Access right SCON or P...

Страница 56: ...26 PORT 26 ALERT DELETE Alert strings assigned to port 26 1 The first alert string 2 The second alert string 3 The third alert string 4 The fourth alert string Select Alert string s to delete The aler...

Страница 57: ...pecified port Access right USER Access level ADMIN or APPLIANCEADMIN Syntax PORT port LOGOUT Port Set command The Port Set command changes serial port settings in the CCM configuration database At lea...

Страница 58: ...15200 Default 9600 SIZE size Number of data bits per character Valid values are 7 and 8 Default 8 PARITY parity Parity Valid values are None No parity Even Even parity Odd Odd parity Mark Mark parity...

Страница 59: ..._ underscore or None The allowable ASCII range is 0x41 0x5F and 0x61 0x7A The CLI access character when pressed simultaneously with the Ctrl key during a session with an attached serial device will s...

Страница 60: ...n Server CLI Specifies the console port type CLI access character modem initialization string port history mode operations and port time out value It also enables disables device connection from the c...

Страница 61: ...erver SSH Enables disables SSH session access to the CCM appliance and specifies the SSH authentication method Table 5 9 Server Command Summary Continued Command Description Table 5 10 Server CLI Comm...

Страница 62: ...onnection to the serial device attached to another CCM appliance serial port When disabled you cannot use the Connect command from the console port Default ON HISTORY HOLD AUTO CLEAR KEEP Port history...

Страница 63: ...lues remain in the database Later if you disable the PPP server and wish to reenable it with the same addresses you don t need to specify the address values again When you enter this command you are p...

Страница 64: ...d changes Access right SCON Access level APPLIANCEADMIN Syntax SERVER RADIUS PRIMARY SECONDARY IP radius_ip SECRET secret USER RIGHTS attr AUTHPORT udp TIMEOUT time out RETRIES retry or SERVER RADIUS...

Страница 65: ...ADMIN Syntax SERVER REBOOT Server Security command The Server Security command specifies the authentication method enables disables access methods and enables disables security lock out For more infor...

Страница 66: ...viously defined RADIUS server s to authenticate users NONE Do not authenticate users This method cannot be used when SSH access is enabled and it cannot be combined with other authentication methods D...

Страница 67: ...you are encouraged to change the community values to prevent access to the MIB For more information see Managing the CCM Appliance Using SNMP on page 28 Access right SCON Access level APPLIANCEADMIN...

Страница 68: ...rameter a numbered list of all currently enabled traps is displayed You may indicate the traps to be enabled disabled by entering a single number several numbers separated by commas a range of numbers...

Страница 69: ...separate commands For more information see Managing the CCM Appliance Using SNMP on page 28 Access right SCON Access level APPLIANCEADMIN Syntax SERVER SNMP TRAP DESTINATION ADD DELETE ip_address Ser...

Страница 70: ...Parameter Description ENABLE DISABLE Enables or disables SSH session access to the CCM appliance AUTH auth SSH authentication methods You must enter the entire value abbreviations are not permitted Va...

Страница 71: ...configuration and session information Table 5 22 Show Command Summary Continued Command Description Table 5 23 Show Port Command Parameter Parameter Description port Either a port number in the range...

Страница 72: ...d Power Signal Signal and state being monitored for device power status from Port Set command Logical name Port name assigned with the Port Set command or the default name last three octets of MAC add...

Страница 73: ...rnet MAC address S N Serial number Port Port number Username Username from User Add command Duration Duration of session Socket Telnet socket number From Socket Telnet client IP address with socket nu...

Страница 74: ...nection and lock out settings that were configured with the Server Security and Server SSH commands Access right SMON Access level ADMIN or APPLIANCEADMIN Syntax SHOW SERVER SECURITY History Indicates...

Страница 75: ...0 Table 5 28 Show Server Security Command Display Fields Field Contents Authentication Configured authentication method s This includes the SSH authentication method configured with the Server SSH com...

Страница 76: ...out NO if not Last Login System up time value when the user logged in Port Serial port to which user is connected Username Username Duration Duration of user s session Socket Telnet socket number Fro...

Страница 77: ...a new user to the user database User Delete Deletes a user from the user database User Logout Terminates a user s active session User Set Changes a user s configuration information User Unlock Unlocks...

Страница 78: ...ate a session with the CCM appliance If the specified user is currently logged in a message is output to the user indicating that access is no longer permitted and the Telnet session is terminated Acc...

Страница 79: ...a user s password or key if that action would result in no users having USER access rights Access right none to change your own password USER to change anything else Access level none to change your...

Страница 80: ...APPLIANCEADMIN KEY sshkey Uuencoded SSH key To delete an SSH key whether it was originally specified with the SSHKEY and FTPIP parameters or with the KEY parameter specify Key ACCESS access Command a...

Страница 81: ...Chapter 5 CCM Appliance Commands 69 Syntax USER UNLOCK username Table 5 37 User Logout Command Parameter Parameter Description username Username to be unlocked...

Страница 82: ...70 CCM4850 Installer User Guide...

Страница 83: ...onnection Number 1 Type Ethernet IEEE 802 3 10BaseT Fast Ethernet IEEE 802 3U 100BaseT Gigabit Ethernet IEEE 802ab 1000Base T Connector RJ 45 Dimensions H x W x D 4 45 x 25 40 x 44 45 cm 1U form facto...

Страница 84: ...afety and EMC Standards UL 60950 1 CSA C22 2 No 60950 00 CAN CSA UL cUL Listed IEC 60950 1999 04 3rd Edition CENELEC EN 60950 Regulatory Compliance FCC P 15 Class A ICES 003 EN 55022 1998 Class A EN 6...

Страница 85: ...he adaptors available from Equinox for use with CAT 5 and CAT 6 cable Table B 1 Port Pin Assignments Pin Number RS 232 Signal Direction Description 1 RTS Output Request to Send 2 DSR Input Data Set Re...

Страница 86: ...Part Number Description 8 7 6 5 4 3 2 1 CTS DTR GND TD RD DCD DSR RTS 7 1 6 5 2 3 4 8 RTS DCD DSR GND RD TD DTR CTS RJ 45 8 pin DB 9 DCE 210120 8 7 6 5 4 3 2 1 CTS DTR GND TD RD DCD DSR RTS 4 8 6 7 3...

Страница 87: ...DCE Adaptor 210090 RJ 45 to DB 25M DTE Adaptor 210092 RJ 45 to DB 25M DCE Adaptor 210091 RJ 45 to DB 25F DTE Adaptor 210093 RJ 45 to DB 25F DCE Adaptor 210105 RJ 45 to RJ 45 Male Adaptor for Cisco and...

Страница 88: ...TD GND DTR CTS 7 6 1 2 3 5 4 8 RTS DSR CD RD TD GND DTR CTS RJ 45 8 pin DB 9 DTE 210094 8 7 6 5 4 3 2 1 RTS DSR CD RD TD GND DTR CTS 8 4 6 3 2 5 1 7 CTS DTR DSR TD RD GND CD RTS RJ 45 8 pin DB 9 DCE...

Страница 89: ...Appendices 77 Figure B 3 8 wire RJ 45 Reversing Cable RTS DSR CD RD TD GND DTR CTS 1 2 3 4 5 6 7 8 8 7 6 5 4 3 2 1 RTS DSR CD RD TD GND DTR CTS 8 WIRE CCM Port Modular Adaptor...

Страница 90: ...SerialSession Terminated Another user has terminated a serial session Variables initiating username terminated username server name and port number ImageUpgradeStarted The CCM appliance has started an...

Страница 91: ...icating power is on This trap is sent upon initialization if the condition is detected Subsequent traps are sent only if this signal changes state Variables server name and port number PortPowerOffDet...

Страница 92: ...e values are configurable Table D 1 Ports Used by CCM Appliance Port Type and Number Used for TCP 22 SSH2 if enabled TCP 23 Telnet UDP 69 TFTP UDP 161 SNMP if enabled UDP 3211 Secure protocol used by...

Страница 93: ...ossible service 1 Check the pertinent section of the manual to see if the issue may be resolved by following the procedures outlined 2 Check our web site at www equinox com support to search the knowl...

Страница 94: ...82 CCM4850 Installer User Guide...

Страница 95: ...ect 41 Help 42 line editing for ASCII TTY devices 34 line editing for VT100 compatible devices 33 Port Alert Add 43 Port Alert Copy 43 Port Alert Delete 44 Port Break 44 Port command summary 42 Port H...

Страница 96: ...13 preemption 20 session time out 20 using PPP 15 using SSH 15 using Telnet 12 Dial in connections about 14 displaying configuration information 14 61 specifying modem initialization string 14 49 Disc...

Страница 97: ...ort alert strings See SNMP Port Break command 44 Port History command 44 Port Logout command 45 Port Set command 45 Ports used by appliance 80 PPP about 15 displaying configuration information 15 62 e...

Страница 98: ...4 displaying configuration information 31 63 displaying port alert string information 31 60 enabling disabling 28 55 enabling disabling traps 29 56 specifying community names 28 55 specifying manageme...

Страница 99: ...for the duration of the initial Product warranty period whichever is longer THE PROVISIONS OF THE WARRANTY ARE IN LIEU OF ANY OTHER WARRANTY WHETHER EXPRESSED OR IMPLIED WRITTEN OR ORAL AND EQUINOX LI...

Страница 100: ...Installer User Guide CCM4850 590 373 001B For Technical Support Equinox Systems One Equinox Way Sunrise Florida 33351 USA Tel 954 746 9000 Email support equinox com www equinox com...

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