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QXFXO4/QXISDN4/QXE1T1/QXFXS24; (SW Version 6.0.x)
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QXFXO4/QXISDN4/QXE1T1/QXFXS24 Manual II: Administrator’s Guide
QX’s Auto Attendant Services
QX’s Auto Attendant
is addressed to provide remote access to the QX voice connectivity services. Specifically it supports remote connection to QX
extensions, their mailboxes and making pass-through calls to other destinations. Remote access to the QX auto attendant is possible through IP and PSTN
calls.
QX’s Auto Attendant
can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN network (by
dialing QX’s PSTN number) if the calls addressed to the QX’s PSTN number are routed to the Auto Attendant.
Attention:
If the Auto Attendant authentication attempts have been failed for the five times, QX’s Auto Attendant will become unavailable for the next 5
minutes.
The automated attendant services are divided into the feature groups listed below. The
Connection Service
is supported by the voice messages help
which helps caller to navigate within area using the handset buttons. Other feature groups
are available using the appropriate call code, but are not
supported by voice messages. Thus, they are hidden for external callers.
Connection Service
provides access to all extensions of the QX device without restrictions: All QX extensions may call each other dialing the extension
number. And all external callers (using PSTN or IP calling) can reach every QX extension dialing QX’s phone number and using the Auto Attendant’s voice
menu to be connected to the desired extension by entering the extension number.
Call Relay
As the QX Auto Attendant is registered at Epygi’s SIP server by default, it may be used as a kind of private switching center, if the Auto Attendant is routed
to the particular telephone line (FXO, ISDN or E1/T1) as a “default user”. Then it allows e.g. establishing cost-saving long-distance calls: Via PSTN to the QX
Auto Attendant (e.g. USA headquarters), via IP to the remote QX Auto Attendant (e.g. Office Asia) and via PSTN to the desired destination (see call codes
below).
Access to
Call Relay
needs authorization.
Remote Configuration Menu
This menu allows extension owners to remotely enable/disable the Unconditional Call Forwarding Service for
Any Address
or
Other Addresses
entries
table on the corresponding extension, as well as to change the certain forwarding number in the Unconditional Call
Forwarding table. The menu requires extension authorization.
Call Back
With the QX's Call Back service callers can save the call charge when calling to/through the QX to the third party SIP or PSTN destinations. The QX allows
you to configure a list of trusted callers that are allowed to make free of charge calls. Two types of Call Back configurations are available on the QX:
Pre-
configured Call Back
and
Remote Call Back
Configuration
.
Pre-configured Call Back
For
Pre-configured Call Back
, a list of trusted callers must be configured in the QX's
using Web Management. The Call Back
service should be enabled and a valid callback destination should be specified for each caller.
To use Pre-configured Call Back, the caller registered in the
should simply call to the QX’s Auto Attendant through SIP or
PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and QX will call back to the defined Call Back destination. By
answering the incoming call caller will be connected to the Auto Attendant menu.
Remote Call Back Configuration
The
Remote Call Back Configuration
service is used by authorized callers to configure or reconfigure existing call back configuration on the QX. Remote
Call Back Configuration is divided into two modes accessible from the QX's Auto Attendant:
•
Permanent Call Back
•
Non-Permanent (Instant) Call Back
Please Note:
Remote Call Back Configuration services are only available when the
Automatically Enter Call Relay Menu
checkbox is disabled in the Call
Back settings for the trusted user.
Permanent Call Back
Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled. They can
also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling QX's Auto Attendant and entering the Auto
Attendant menu, the caller can use the
code to create a new trusted caller as well as to modify the Call Back destination for the already registered
callers in the
By entering Permanent Call Back reconfiguration menu, system asks caller to login by dialing the number and an appropriate password for the QX's
extension that is used as login extension in the Call Back settings. After passing the login, callers should follow the voice instructions for configuring a new
entry or reconfiguring existing entries in
