• Close any other programs, including screen savers and virus protection software, and install your
product software again.
• In Windows, make sure your product is selected as the default printer and the correct port is shown in
the printer properties.
• If you see any error message or your software does not install correctly in Windows, you may not have
software installation privileges. Contact your System Administrator.
Parent topic:
Related concepts
Uninstall Your Product Software
Related references
Windows System Requirements
OS X System Requirements
USB Connection Problems
If you used a USB cable to connect to a computer that has multiple peripherals, make sure the computer
is grounded. Otherwise, you may feel a slight electric shock when touching your product.
Parent topic:
Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network.
Note:
Breakdown or repair of this product may cause loss of network data and settings. Epson is not
responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your network data and settings.
Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in OS X Printer Window
Cannot Print Over a Network
Cannot Scan Over a Network
Parent topic:
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