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Solving Wireless Printing Problems

To speak to a technical support representative, dial:

■

U.S.:

(562) 276-7525

to 8

, Pacific Time, Monday through Friday

and 7

to 4

, Saturday.

■

Canada:

(905) 709-2567

, 6

to 6

, Pacific Time, Monday through

Friday.

Toll or long distance charges may apply. Before you call, have this information
ready:

■

Product name (EPSON Stylus C84WN)

■

Printer serial number (located on the back of the printer)

■

Print server serial number (located on the back of the print server)

■

Proof of purchase (such as a store receipt) and date of purchase

■

Computer configuration

■

Description of the problem

You can purchase ink cartridges, paper, manuals, and accessories from EPSON at
(800) 873-7766, or visit the EPSON Store

at www.epsonstore.com (U.S. sales

only). In Canada, please call (800) 463-7766 for dealer referral.

Содержание Stylus C84WN

Страница 1: ...EPSON Stylus C84WN Setup and Installation ...

Страница 2: ...ages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION Responsible Use of Copyrighted Materials Digital cameras scanners and ink jet printers like conventional photocopiers and cameras can be misused by improper copying or printing of copyrighted material While some...

Страница 3: ...nstalling and Configuring the Software for Windows 19 Before You Begin 19 Installing the C84WN Software 20 Installing the Software 21 Configuring the Print Server 24 Setting Up a Network Port 28 Setting Up a Port on Windows XP 2000 28 Setting Up a Port on Windows Me 98 30 Setting Up a Port on Windows NT 32 Setting Up Additional Computers 33 Installing and Configuring the Software for Macintosh 35 ...

Страница 4: ...al Macintosh Computers 44 Solving Wireless Printing Problems 45 Problems and Solutions 46 Uninstalling the Software 51 Windows 51 Macintosh OS X 10 1 to 10 3 52 Macintosh OS 8 6 to 9 x 52 Where To Get Help 53 Appendix A Configuration Settings 55 Appendix B Specifications and Notices 61 Epson America Inc Limited Warranty 62 FCC Compliance Statement 64 Index 65 ...

Страница 5: ...h a wireless card or adapter from distances up to 120 feet The EpsonNet 802 11b Wireless Print Server included with the printer is compatible with most wireless cards adapters and access points that comply with the WiFi Wireless Fidelity standard This book provides all the instructions you ll need for setting up the printer installing the software and configuring your system for wireless printing ...

Страница 6: ... An access point might also allow computers to share other resources such as Internet access The illustration below shows a wireless network that uses an access point If you don t have an access point you can still print to the EPSON Stylus C84WN from any desktop computer or laptop that has a wireless card or adapter In the illustration below both wireless equipped computers communicate directly w...

Страница 7: ... printer software In addition each computer needs to be connected to an existing wired network with a wireless access point or needs to have a wireless card or adapter You can use an access point alone or in combination with a hub or router Note For a list of supported access points visit EPSON s support site at http support epson com Click Troubleshooting FAQs in the column on the left then click...

Страница 8: ...int server with an access point or AirPort base station With AirPort your print server works more reliably in infrastructure mode Make sure the access point supports AppleTalk For a list of supported access points see EPSON s web site at http support epson com For computers not connected to a wired network you need an AirPort card or Macintosh compatible wireless adapter Make sure your card or ada...

Страница 9: ...Information Center Gives you quick on screen access to information about your printer It includes EPSON Print Show animated tutorials on loading special paper replacing ink cartridges and other tasks It also includes your on screen User Guide for additional information about your printer See Printer Basics for instructions on viewing the Print Show animations and User Guide On screen software help...

Страница 10: ...10 Introduction ...

Страница 11: ...rint server computer s and access point if you have one and that the print server must be within 120 feet of your other equipment Make sure you choose a location away from high temperatures direct sunlight humidity and dust Do not place the print server on a metal surface or near other devices that might cause interference such as cordless phones operating at 2 4 GHz microwave ovens or Bluetooth d...

Страница 12: ...and packing material from the printer as shown Be sure to check inside and all around the printer for tape and other packing materials Caution Make sure you follow all the safety instructions listed in the Printer Basics book Paper support Printer software CD ROM Ink cartridges Printer Printer Basics Print server Print server base Print server power supply Parallel cable Power cord Start Here post...

Страница 13: ...ctrical outlet 2 Lower the printer s output tray pull out the extension and open the cover 3 Shake the package of ink cartridges four or five times Then remove the cartridges from the package Don t shake them after removing the packaging Caution Don t remove the cartridge labels or ink may leak Don t touch the green circuit boards on the cartridges Warning Keep ink cartridges out of the reach of c...

Страница 14: ...cartridge holder to move to the ink replacement position 6 Open the cartridge cover 7 Lower each ink cartridge into its holder The holders are color coded Note Install all four ink cartridges and leave them installed for all types of printing or the printer won t work 8 Gently push each cartridge down until it clicks into place Tip Press the bull s eye on the cartridge label to make sure the cartr...

Страница 15: ...ed or made any noise for more than 5 minutes Loading Paper 1 Fan a few sheets of paper and place them against the right edge guide Don t push the paper in 2 Pull out the output tray extension 3 Slide the left edge guide against the paper but not too tightly When loading paper follow these guidelines Don t load paper above the arrow inside the left edge guide Always load paper short edge first even...

Страница 16: ...P power light starts flashing then release it The printer prints a nozzle check pattern If the test page doesn t print check for any red lights on the printer See the Problem Solving chapter in the Printer Basics book for guidelines If none of the solutions work contact EPSON as described on page 53 Once the printer is set up and has ink and paper you re ready to install the software and connect t...

Страница 17: ...int server and secure it as necessary 5 Connect the power supply to the print server 6 Plug the AC adapter into an electrical outlet Both the green and yellow lights come on for a moment and then go out Note If the green light blinks continuously in a regular pattern try unplugging the print server If you still see the light blinking after you plug it in again contact EPSON as described on page 53...

Страница 18: ... paper Then turn off the printer unplug the print server and check the cable connections at both ends Plug the server back in turn on the printer and press the test button again If the status page still doesn t print see the troubleshooting tips beginning on page 45 9 Check the following information on the status page Note the WiFi Channel and Mode and the Actual SSID If the SSID does not match yo...

Страница 19: ...came with your equipment Then follow the instructions in these sections Checking your wireless settings to make sure you re ready Installing the Stylus C84WN software Configuring the print server Setting up a network port Setting up additional computers Before You Begin Before you begin to install and configure the software do the following Follow the instructions beginning on page 11 to set up th...

Страница 20: ...e IP address of your computer For instructions on viewing a computer s IP address see page 56 If you re using infrastructure mode make sure there is a link with good signal strength at least 50 percent between the computer and the access point See your wireless adapter s documentation for details Installing the C84WN Software Your printer software CD ROM includes the following software EPSON Stylu...

Страница 21: ...our print server also comes with a built in web based configuration utility which enables you to change configuration settings from any computer on the wireless network that supports a standard web browser You must configure the print server using WP Admin or XAdmin32 before you can use this utility Note To use the print server s built in configuration utility just start your web browser and enter...

Страница 22: ...en Note This step puts the EPSON Printer Information Center EPIC icon on your desktop giving you easy access to Print Show animations that show you how to do common tasks and an online User Guide 7 Optionally double click Install EPSON Software Film Factory and follow the instructions on the screen to install this photo management program 8 Double click Register your EPSON Stylus C84WN and follow ...

Страница 23: ...alled on your computer 12 When you see the license agreement read it and click Yes to continue Follow the instructions on the screen You see a selection window 13 Make sure Program Files and WP Admin are selected then click Next You see the Wireless Server Search window Continue with the instructions in the next section to configure the print server ...

Страница 24: ...nds to reset it The lights go out then both the green and yellow lights come on briefly The yellow light remains on when your network has a connection to the print server If it still fails to pick up a signal check the solutions beginning on page 45 If WP Admin picks up a signal from more than one print server select the connection that matches the MAC address on the back of your print server 2 Ch...

Страница 25: ...devices such as cordless phones and microwave ovens See page 47 for more information 3 Click OK on the password window to close it The default password is null or blank The print server automatically detects the settings for your wireless network You see the Wireless Configuration screen Note For descriptions of all the settings on this screen see Appendix A 4 Enter a Server Name that is easy to r...

Страница 26: ...he Boot Method set to Auto If you entered an IP address manually set the Boot Method to STATIC 9 If your existing network uses WEP encryption do the following Select either 64BIT or 128BIT in the WEP Key box depending on which version of WEP your network supports In the 64Bit Key 1 or 128Bit Key 1 box enter a hexadecimal value consisting of 10 digits or a combination of digits and letters Digits c...

Страница 27: ...he printer CD ROM from your drive Note Now that you ve installed WP Admin you can change the print server s configuration at any time To start WP Admin from the Windows Start menu click Programs or All Programs Epson Printers EpsonNet Wireless WP Admin Now you re ready to set up a network port so that your computer can use the printer over the wireless network Continue with the instructions in the...

Страница 28: ...sing Windows NT go to page 32 Setting Up a Port on Windows XP 2000 The process of setting up a network port is similar on Windows XP or 2000 Although this section shows Windows XP you ll see similar screens in Windows 2000 For either system make sure you are logged on to the computer as an administrator 1 Do one of the following In Windows XP click Start Control Panel Printers and Other Hardware P...

Страница 29: ...on select the General tab and click Print Test Page If the test page prints click OK to close the Properties window If it fails to print try the following Make sure that the printer and print server are connected plugged in and turned on Check the printer to see if a red light is on or flashing indicating that paper or ink is out or paper is jammed See Printer Basics for details Check WP Admin to ...

Страница 30: ...nt Utility for wireless printing on any computer running Windows Me or 98 1 From the Start menu click Settings Printers 2 Right click the EPSON Stylus C84 Series printer icon then click Properties Click the Details tab to display a window like this 3 Click Add Port on the Details tab You see the Add Port window Click here Click here ...

Страница 31: ...eral tab and click Print Test Page Wait for the page to print If the test page prints click Yes then click OK to close the Properties window If it fails to print try the following Make sure the printer and print server are connected and both are turned on Check the printer to see if a red light is on or flashing indicating that paper or ink is out or paper is jammed See Printer Basics for details ...

Страница 32: ...ow 4 Select LPR Port and click New Port You see a window like this 5 Enter the server s IP address in the Name or address of server providing lpd box and the server name in the Name of printer or print queue on that server box Then click OK 6 Click Close to close the Printer Ports window 7 Click OK to close the Properties window 8 Right click the EPSON Stylus C84 Series printer icon in the Printer...

Страница 33: ... Infrastructure if you are connecting to the printer through an access point or 802 11b Ad Hoc if you are connecting without an access point If your wireless adapter doesn t include an 802 11b Ad Hoc option select Ad Hoc Computer to Computer or whatever mode your card or adapter uses to communicate without an access point Do not select a pseudo ad hoc or proprietary ad hoc mode 2 If you re using i...

Страница 34: ...figuring the Software for Windows 7 Set up a network port for your computer If you re running Windows XP or 2000 go to page 28 If you re running Windows Me or 98 go to page 30 If you re running Windows NT 4 x go to page 32 ...

Страница 35: ...an existing network operating in infrastructure mode you need to verify that your AirPort base station is operating correctly and linked to your computers If you need instructions see the documentation or help files that came with your equipment Then follow the instructions in these sections Checking your wireless settings to make sure you re ready Installing the C84WN software Configuring the pri...

Страница 36: ...D Service Set Identifier For instructions on setting the SSID see the documentation for the wireless card or adapter for your Windows computer To use the printer in computer to computer ad hoc mode create or join a computer to computer network See your AirPort documentation for details Note EPSON recommends that you use the print server with an AirPort base station or access point With AirPort you...

Страница 37: ...the following software EPSON Stylus C84WN printer driver You must install the printer driver on every Macintosh that uses the EPSON Stylus C84WN printer This software controls print settings monitors printer status and provides several utilities for printer maintenance For instructions on using your printer driver see the Printer Basics book EpsonNet Wireless Print Server Utilities This includes W...

Страница 38: ...ur drive 2 Macintosh OS X 10 1 to 10 3 Double click the EPSON CD ROM icon to open it Then double click the EPSON OS X Installer icon Macintosh OS 8 6 to 9 x Double click the OS 8 9 Installer icon in the EPSON window If the window doesn t open automatically double click the EPSON icon on your desktop You see this window 3 Double click Install EPSON Stylus C84WN Printer Driver 4 If you re running Ma...

Страница 39: ...o Print Show animations that show you how to do common tasks and the online User Guide 8 Optionally double click Install EPSON Software Film Factory and follow the instructions on the screen to install this photo management program 9 Double click Register Your EPSON Stylus C84WN and follow the instructions on the screen to register your printer When you re done close your browser 10 Double click I...

Страница 40: ...pick up a signal from the print server try holding down the print server s test button for at least five seconds to reset it The lights go out then both the green and yellow lights on the print server come on briefly The yellow light remains on when your network has a connection to the print server If it still fails to pick up a signal check the solutions beginning on page 45 If WP Admin picks up ...

Страница 41: ...s and microwave ovens For more information see page 47 4 Click OK on the password window to close it The default password is null or blank The print server automatically detects the settings for your wireless network You see a screen similar to the one below Note For descriptions of all the settings on the screen see Appendix A 5 Enter a server name that is easy to remember 6 If you want enter a p...

Страница 42: ...de to Infrastructure 10 Enter your network name in the SSID box 11 Make any other changes you want and click OK You see the Wireless Server Search window again 12 Click QUIT Note You can change the print server s configuration at any time To start WP Admin double click the WP Admin alias on your desktop if you ve created one You can also open the EpsonNet folder in the Utilities folder on your har...

Страница 43: ...inter List screen click Add Printer 5 Select EPSON TCP IP in the Directory Services list at the top of the screen Then click your printer in the list that appears and click Add 6 Your printer appears in the Printer List Close Print Center or the Printer Setup Utility You re ready for wireless printing For instructions see Printer Basics Note When you print make sure Stylus C84 Series AT is selecte...

Страница 44: ... each Macintosh using the printer 1 Make sure each Macintosh is set up to use the wireless network as explained on page 36 2 Insert the printer CD ROM in your drive 3 Macintosh OS X 10 1 to 10 3 Double click the EPSON CD ROM icon then double click the EPSON OS X Installer icon Macintosh OS 8 6 to 9 x Double click the EPSON OS 8 9 Installer icon in the EPSON window 4 Double click Install EPSON Styl...

Страница 45: ...he printer and disconnect the print server Hold down the paper button then press and release the P power button After the printer test page prints turn off the printer See Printer Basics for more information If the printer test page doesn t print contact EPSON as described on page 53 If the test page prints test the connection between the printer and print server Connect the print server as descri...

Страница 46: ... ovens Make sure your computer s wireless card or adapter is installed and configured correctly See the instructions that came with it Try restarting your computer If you re using AirPort make sure that AirPort is enabled in the AppleTalk Control Panel or Network Preferences Also make sure that AppleTalk and TCP IP are enabled in your AirPort Admin utility and Network Preferences Finally make sure...

Страница 47: ...he print server s green and yellow lights come on briefly when the print server resets Note If you ve already configured the print server you need to run WP Admin again to reconfigure it You see the message Wireless Communication Failed when you click CONFIGURE on the Wireless Server Search window Click OK to close the message then click CONFIGURE again on the Wireless Server Search window If WP A...

Страница 48: ...m with the printer See Printer Basics for details You are using AirPort and you are unable to see the printer in the Print Center or the Printer Setup Utility Mac OS X or in the Chooser Mac OS 8 6 to 9 x Make sure the printer and print server are securely connected both are plugged in and the printer is turned on Check for upgrades to your AirPort software on the Apple web site at www apple com If...

Страница 49: ... another network is set to channel 6 choose channel 11 or higher or channel 1 Then change the channel on the computers on your wireless network Make sure you use the same channel for your access point and computers On a Macintosh AirPort network change the channel in the Create Network section of the AirPort Admin Utility Then create a network name and restart the print server Launch WP Admin and ...

Страница 50: ...ave an AirPort base station enter your network name in the SSID box Then change the Wireless Mode to Infrastructure 4 Make any other changes that you want to the Wireless Server Configuration screen and click OK When you see the Wireless Server Search window click QUIT 5 If you want to use the printer in computer to computer ad hoc mode go to step 6 If you have an AirPort base station do the follo...

Страница 51: ...t up printing on your other Macintosh computers Uninstalling the Software You may need to uninstall and then reinstall the software for your printer For example this might be necessary if you upgrade your computer operating system Windows Follow these steps 1 Click Start Control Panel or Start Settings Control Panel 2 Double click Add or Remove Programs or Add Remove Programs 3 Select EPSON Printe...

Страница 52: ...rData Double click Uninstall WP Admin The Uninstall window opens 2 Click Uninstall and follow the instructions on the screen 3 When you re done click Quit 4 Open Print Center or the Printer Setup Utility 5 Select your printer and click Delete 6 Close Print Center or the Printer Setup Utility and restart your Macintosh Macintosh OS 8 6 to 9 x Follow these steps to uninstall the WP Admin utility and...

Страница 53: ...24 hours a day through the electronic support services and automated telephone services listed below Service Access World Wide Web From the Internet you can reach EPSON Support at http support epson com At this site you can download drivers and other files look at product documentation access troubleshooting information and receive technical advice through e mail Automated Telephone Services A var...

Страница 54: ... have this information ready Product name EPSON Stylus C84WN Printer serial number located on the back of the printer Print server serial number located on the back of the print server Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem You can purchase ink cartridges paper manuals and accessories from EPSON at 800 873 7766 or visit the ...

Страница 55: ...of the configuration settings Server Name Name that identifies the print server and its printer on your wireless network The default is EAI_xxxxxx where xxxxxx are the last six digits of the MAC Ethernet address Choose any name that makes it easier for you to identify the printer for example Epson Ink Jet Printer You can enter from one to 32 characters in this field Serial Number Unique number tha...

Страница 56: ...OK You see a DOS window 3 At the prompt type ipconfig and press Enter You see your computer s IP configuration file which includes the IP address 4 At the prompt type exit to exit the DOS window Windows Me 98 1 From the Windows Start menu click Run 2 Enter winipcfg in the text box and click OK You see the IP Configuration window 3 Select your wireless adapter from the pull down list You see IP con...

Страница 57: ...figure the RF channel This value must match for all nodes on a network If you find that printing is too slow you may be able to improve performance by changing the RF channel on your computer s and access point if you have one To avoid interference from other networks choose a setting at least three channels higher or lower than that for any nearby wireless network for example if another network i...

Страница 58: ...server Infrastructure Used when computers on the wireless network communicate with the print server through an access point or base station Ad Hoc 802 11b Used when computers on the wireless network communicate with the print server directly without using an access point or base station Pseudo Ad Hoc Used for testing Don t select this mode in your wireless adapter configuration software or on the ...

Страница 59: ...r access point for more information about WEP If you have an AirPort network see page 50 WEP Key Index Lets you choose between four WEP keys for either 64 bit or 128 bit WEP For details about WEP see the documentation for your wireless card adapter or access point 128 Bit 64 Bit WEP Key Fields for entering the WEP key s used on your network To communicate all nodes on the network must be set to th...

Страница 60: ...60 Configuration Settings ...

Страница 61: ...Equivalent Privacy 128 bit 64 bit compatible with 40 bit none Sensitivity typ AWGN 8E 2 PER 91 dBm at 1 Mbps 88 dBm at 2 Mbps 87 dBm at 5 5 Mbps 84 dBm at 11 Mbps Protocols TCP IP lpd or raw TCP port IPP Internet Printing Protocol IPX SPX Direct Mode IPX IP NetBEUI NetBIOS IP AppleTalk Management WP Admin utility for easy configuration from Windows or Macintosh WebXAdmin web browser utility XAdmin...

Страница 62: ...a replacement product to you freight prepaid so long as you use an address in Canada or the U S excluding Puerto Rico and U S Possessions Shipments to other locations will be made freight collect You are responsible for securely packaging the defective unit and returning it to Epson within five 5 working days of receipt of the replacement Epson requires a debit or a credit card number to secure th...

Страница 63: ...AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES IF THESE LAWS APPLY THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE UNLESS STA...

Страница 64: ...ceiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The radiated output power of the print server is far below the FCC radio frequency exposure limits Nevertheless the print server shall be used in such a manner that the potential for human contact during normal operation i...

Страница 65: ...Talk 8 36 43 Auto wireless mode 58 B Bluetooth 11 Boot Method setting 57 C Cards supported 7 8 Chooser 44 Computer to computer mode 36 Configuring print server Macintosh 40 to 42 Windows 24 to 27 Connecting print server 16 to 18 D Data Rate setting 57 Data rates 61 DHCP 26 57 Direct Print description 21 uninstalling 52 Documentation 9 Domain setting 56 Driver printer 20 37 E EPSON accessories 54 h...

Страница 66: ...r 15 to 16 M MAC Address setting 57 Macintosh AirPort 36 AppleTalk 36 computer to computer mode 36 enabling WEP encryption 50 to 51 infrastructure mode 36 installing and configuring software 37 to 42 Print Center 43 Printer Setup Utility 43 selecting printer in Chooser 44 setting up additional computers 44 software 37 starting WP Admin 42 system requirements 8 uninstalling software 52 to 53 N NetW...

Страница 67: ...ng up network port 29 31 33 setting up WEP on AirPort 50 to 51 setting up WEP on Windows 47 slow printing 49 unable to print 45 48 Protocols supported 61 Pseudo Ad Hoc mode 58 R Reference Guide 9 Requirements system 7 to 8 RF Channel setting 49 57 S Security Macintosh 36 50 to 51 problems 47 Windows 20 Serial number print server 55 printer 54 Server Name setting 41 55 Service 53 to 54 Signal stren...

Страница 68: ... mode 19 installing and configuring software 20 to 23 network port 28 to 33 security 20 setting up additional computers 33 to 34 system requirements 7 uninstalling software 51 to 52 Winipcfg 56 Wireless cards supported 7 8 Wireless Mode setting 58 Wireless Server Search 24 40 Workgroup setting 56 WP Admin configuration settings 55 to 59 configuring 24 to 27 41 to 42 connecting 40 to 42 description...

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