❏
When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-
only file. For more information on your security software’s functions, see the help and so on supplied with the
software. The TWAIN.log file is saved in the following locations.
❏
Windows 10/Windows 8.1/ Windows 8/ Windows 7/ Windows Vista:
C:\Users\(user name)\AppData\Local\Temp
❏
Windows XP:
C:\Documents and Settings\(user name)\Local Settings\Temp
Scanned Image Problems
Scan quality is unsatisfactory
Scan quality can be improved by changing the current settings or adjusting the scanned image.
Straight Lines Appear when Scanning from ADF
❏
Clean the ADF.
Straight lines may appear in the image when trash or dirt gets into the ADF.
❏
Remove any trash or dirt that adheres to the original.
Related Information
&
“Cleaning the Scanner” on page 49
Offset Appears in the Background of Images
Images on the back of the original may appear in the scanned image.
❏
When scanning from the scanner glass, place black paper over the original.
User's Guide
Solving Problems
65