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Chapter 5

Troubleshooting

Checking the Printer Status

Checking Messages on the LCD Screen

If an error message or guidance information is displayed on the LCD screen, follow the on-screen
instructions or the solutions below to solve the problem. When the printer is paused after solving the
problem, press the

Pause

button to restart operation.

Messages

Solutions

XX paper is jammed.

Remove it.

To clear the paper jam, see “Clearing a Paper Jam” on page 94

Printer error.

Contact Epson Support.

An unknown printer error has occurred.

Turn off the printer and leave it off for several minutes; then turn it on again. If the error
occurs again, contact your dealer.

Problems and Solutions

Most problems you may encounter while operating your printer have simple solutions. Use the
information in this section to find the source of and solution to printer problems that occur.

Determine the type of problem that occurred, and see the appropriate section below:

“Power supply problems” on page 87

“Paper Handling” on page 91

“Printing position problems” on page 90

“Printing or printout quality problems” on page 87

DLQ-3500II/DLQ-3500IIN User’s Guide

Troubleshooting

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Содержание DLQ-3500II

Страница 1: ...User s Guide NPD6247 01 EN ...

Страница 2: ...enance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation EPSON is a registered trademark EPSON EXCEED YOUR VISION EXCEED YOUR VISION ESC P and ESC P2 are trademarks of Seiko Epson Corporation M...

Страница 3: ...sers 14 For Turkish users 14 Chapter 1 Printer Basics Printer Parts 15 Control Panel 17 Buttons and Lights 17 Guide to the LCD Screens 18 Chapter 2 Menu Options for Settings Menu Options for Basic Settings 23 Basic Settings 23 Menu Options for Printer Settings 24 Print All Settings 24 Print Area Settings 24 Character Line Space Settings 25 Print Control Settings 27 Interface Settings 29 Menu Optio...

Страница 4: ...s from the rear 47 Loading Special Paper 47 Multipart forms 47 Labels 48 Envelopes 49 Postcards 50 Switching Between Continuous Paper and Single Sheets 51 Switching to single sheets 51 Switching to continuous paper 52 Using the Micro Adjust Function 53 Adjusting the tear off position 53 Chapter 4 Printer Software About Your Printer Software 55 Using the Printer Driver 55 Accessing the printer driv...

Страница 5: ...ing 83 Uninstalling the Printer Software 83 Uninstalling the printer driver and EPSON Status Monitor 3 84 Chapter 5 Troubleshooting Checking the Printer Status 86 Checking Messages on the LCD Screen 86 Problems and Solutions 86 Power supply problems 87 Printing 87 Paper Handling 91 Network problems 94 Correcting USB Problems 94 Clearing a Paper Jam 94 Aligning Vertical Lines in Your Printout 96 Ca...

Страница 6: ... Cut Sheet Feeder 112 Installing the cut sheet feeder 112 Loading paper to the cut sheet feeder 114 Loading paper manually using the sheet guide 116 Switching between the tractor and the cut sheet feeder 117 Automatic Sheet Alignment Unit 118 Installing the automatic sheet alignment unit 118 Loading paper using the automatic sheet alignment unit 120 Adjusting the printing position 121 Chapter 8 Pr...

Страница 7: ...IBM PPDS emulation control codes 137 Standards and Approvals 138 Safety approvals 138 Cleaning the Printer 139 Transporting the Printer 139 Glossary Index DLQ 3500II DLQ 3500IIN User s Guide Contents 7 ...

Страница 8: ...t to change without notice The contents may vary depending on the product Illustrations of the printer used in this manual are examples only Although there may be slight differences depending on the model the method of operation is the same Operating System Versions Regarding the operating systems the explanations in this manual are mainly for Windows users and terms such as Windows 10 Windows 8 1...

Страница 9: ...indows Server 2019 operating system Microsoft Windows Server 2016 operating system Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 operating system DLQ 3500II DLQ 3500IIN Use...

Страница 10: ... a few minutes before touching them Important Safety Instructions Read all of these safety instructions before using the printer In addition follow all warnings and instructions marked on the printer itself Some of the symbols used on your printer are to ensure safety and proper use of the printer Visit the following Web site to learn the meaning of the symbols http support epson net symbols When ...

Страница 11: ...e If you use an extension cord with the printer make sure the total ampere rating of all devices pluggedintotheextensioncorddoesnotexceedthecord sampererating Also makesurethetotal ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet s ampere rating Use only the power cord that comes with this product Use of another cord may result in fire or electric shoc...

Страница 12: ...Unplug the printer and refer servicing to qualified service personnel under the following conditions i If the power cord or plug is damaged ii If liquid has entered the printer iii If the printer has been dropped or the cabinet damaged iv If the printer does not operate normally or exhibits a distinct change in performance Do not use aerosol blowers which contain flammable gas inside or around thi...

Страница 13: ...safety such as transportation devices related to aviation rail marine automotive etc disaster prevention devices various safety devices etc or functional precision devices etc you should use this product only after giving consideration to including fail safes and redundancies into your design to maintain safety and total system reliability Because this product was not intended for use in applicati...

Страница 14: ...lug which is marked with the letter E or the Earth symbol G The blue wire must be connected to the terminal in the plug marked with the letter N The brown wire must be connected to the terminal in the plug marked with the letter L If damage occurs to the plug replace the cord set or consult a qualified electrician Replace fuses only with a fuse of the correct size and rating For Singapore users Re...

Страница 15: ... straight into the printer 4 paper support Keeps paper flat while feeding 5 automatic sheet alignment unit connector Connects the cable from the optional automatic sheet alignment unit 6 sheet guide Allows you to manually feed sheets one by one into the printer 7 paper feed knob Use this to feed paper manually when paper gets stuck inside the printer DLQ 3500II DLQ 3500IIN User s Guide Printer Bas...

Страница 16: ...e connector Connects the parallel interface cable 5 LAN port Connects a LAN cable 6 center paper support Placethisinthemiddleofthesprocketstomaintainthecenterofthe continuous paper 7 AC inlet Connects the power cable 8 sprocket When feeding continuous paper adjust the sprockets to the width of the paper and use them to secure the paper 1 ribbon cartridge Contains ink ribbon DLQ 3500II DLQ 3500IIN ...

Страница 17: ... paper is loaded in the selected paper source or paper is not loaded correctly Flashes when paper has not been fully ejected or a paper jam has occurred 4 LCD screen Displaysmenusandmessages Usebuttonsonthecontrolpaneltoselectamenuor to make settings 5 Paper Source button Selects a paper source Tractor Print on continuous paper fed from tractor Manual CSF Print on single sheets fed from sheet guid...

Страница 18: ...his button while printing to temporarily stop printing Press again to resume printing The light flashes when the printer is receiving data 9 LF FF button Feeds paper line by line when pressing shortly Ejectsasinglesheetoradvancescontinuouspaperto thenexttopof formposition when held down 10 Load Eject button Loads a single sheet of paper Ejects a single sheet of paper if a sheet is loaded Loads con...

Страница 19: ...tch see Pitch on page 23 3 Indicates the part of the menu currently displayed on the screen You can scroll the screen by using the u or d buttons 4 Displays available buttons and controls 5 Displays the menu items You can focus on a setting by pressing the u or d buttons and then pressing OK to access the settings menu Menu Allowsyoutomakeprintersettings Seealso MenuOptionsforSettings on page 23 T...

Страница 20: ... Printer driver settings such as the following are displayed User Name Driver Note Paper Size Paper Source 3 Displays available buttons and controls If the Driver Note check box has been cleared in the printer driver the document name is displayed instead Note The jobinformation screen isusefulif you want to pause theprinterbefore youstartprintingbyselecting a Paper Source setting that ends with c...

Страница 21: ...s finished printing 3 Displays available buttons and controls OK Feeds continuous paper forward to the tear off position u d Feeds continuous paper forward or backward little by little Returns to the home screen Error Display Screen 1 An error has occurred DLQ 3500II DLQ 3500IIN User s Guide Printer Basics 21 ...

Страница 22: ...keyboard on the LCD screen Press the u d l or r button to select a character or function button on the keyboard and then press the OK button When you have finished entering characters select OK and then press the OK button Function button Descriptions Moves the cursor to the left or right Switches the character type You can enter alphanumeric or symbols Enters a space Deletes a character to the le...

Страница 23: ...en printing on continuous paper or select Manual CSF when printing on single sheets Font Select the font you want to use You can select from the following fonts HSD High Speed Draft Draft Roman Sans Serif Courier Prestige Script OCR B Orator Orator S Script C Roman T Sans serif H Pitch Select desired pitch to use Choices are shown below 10cpi 12 cpi 15 cpi 17 cpi 20 cpi Proportional Language Selec...

Страница 24: ...heets Print Area Settings Top of Form Allowsyoutosetthetopmarginofthepaper Youcansetthevaluesforcontinuouspaper singlesheets loaded into the front manually and single sheets loaded from the cut sheet feeder Page Length Allows you to set each page length in lines 1 line 1 6 inches for continuous paper loaded in the tractor and single sheets loaded from the cut sheet feeder Right Offset Allows you t...

Страница 25: ...e font you want to use You can select from the following fonts HSD High Speed Draft Draft Roman Sans Serif Courier Prestige Script OCR B Orator Orator S Script C Roman T Sans serif H You can also access this setting from the Basic Settings menu Pitch Select desired pitch to use Choices are shown below 10cpi 12 cpi 15 cpi 17 cpi 20 cpi Proportional You can also access this setting on the Basic Sett...

Страница 26: ...Line Feed When Auto Line Feed is on the printer accompanies each carriage return CR code received with a line feed code Set this to On if printing might continue without line feeding depending on the OS or the applications used Note Set to Off when printing from Windows otherwise a blank line is inserted between the lines Auto CR IBM PPDS This setting automatically adds a line feed LF code to the ...

Страница 27: ...K button when the screen telling printing has finished displayed See Using the tear off function on page 42 for more information Auto Tear Off Wait Time You can select the time from the point printing finished until the paper moves to the tear off position for continuous printing This setting is available when the auto tear off function is set to on Print Direction You can select auto print direct...

Страница 28: ...s when an error occurs See Checking Messages on the LCD Screen on page 86 for more information on printer errors If you do not want the printer to beep when an error occurs turn this setting off Display QR Code Set to On to display QR codes on the LCD display that allow you to access further information on the Internet Low Noise Mode Set to On to reduce the printing speed and thereby lower the noi...

Страница 29: ...s setting specifies how long the printer waits when no longer the printer receives data You can specify 10 seconds or 30 seconds for the auto interface wait time Parallel I F Bidirectional Mode The Parallel Interface bidirectional transfer mode is used when this feature is on If bidirectional transfer mode is unnecessary turn this off Note To use EPSON Status Monitor 3 or the Printer Setting utili...

Страница 30: ... 2 to 15 characters TCP IP Enter the addresses for the IP address Subnet Mask and Default Gateway automatically or manually DNS Server Enter the Primary DNS Server and Secondary DNS Server addresses automatically or manually IPv6 Address Select Enable when you use IPv6 address Link Speed Duplex You can select an appropriate Ethernet speed and duplex setting If you select a setting other than Auto ...

Страница 31: ... printer setting on page 72 Follow these steps to change the lock out mode setting 1 Make sure the printer is turned off Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 Turn on the printer while holding down both the LF FF and Pause buttons The printer enters the lock out setting mode and you can access the lock ...

Страница 32: ...s and functions Load Paper Source Cancel Eject Tear Off Menu LF Micro Adjust Shortcut Menu FF Pause 5 Select Panel Lock Out Mode and make sure to select On to enable the settings in effect 6 Turn off the printer and exit the lock out setting mode DLQ 3500II DLQ 3500IIN User s Guide Menu Options for Settings 32 ...

Страница 33: ...ion Your printer can accommodate various paper types through four paper sources sheet guide tractor optional cut sheet feeder or optional automatic sheet alignment unit You should select the paper source depending on the type of paper you are using You can select the paper source by pressing the Paper Source button on the control panel See Buttons and Lights on page 17 for more information You can...

Страница 34: ...re to load paper with the printable side up Paper source and paper types Basically there are two paper types and four paper sources The table below shows the relationship between paper sources and paper types as well as paper loading and ejecting orientation DLQ 3500II DLQ 3500IIN User s Guide Paper Handling 34 ...

Страница 35: ...ngle sheets include envelopes postcards and single sheet multipart forms You can use only single sheet multipart forms that are glued at the top of the forms in the optional cut sheet feeder Adjusting the Head Gap You can obtain the best printing quality by adjusting the head gap according to the type of paper you are using You can display the Head Gap setting screen by selecting the following set...

Страница 36: ...page 62 The higher the number you set for the head gap the wider the space between the platen and the print head If your printout appears faint or characters seem skipped or missing this setting may be too high On the other hand if the setting is too low your printout may appear smudged the paper may not feed correctly or the ribbon may become damaged The following table provides guidelines for se...

Страница 37: ...propriate printing speed may decrease printing may become faint or paper may be jammed We recommend using AUTO to avoid situations such as these unless you are using labels with backing sheets that are exposed Note It is recommended to set the head gap to AUTO when printing on multipart forms because the total thickness of multipart forms may vary depending on the kind of paper even if the number ...

Страница 38: ...ntinuous paper supply When you load continuous paper make sure to line up the paper supply with the tractor so the paper feeds smoothly into the printer as shown below Loading continuous paper with the tractor 1 Make sure that Tractor is selected as the paper source on the home screen If not select it by pressing the Paper Source button DLQ 3500II DLQ 3500IIN User s Guide Paper Handling 38 ...

Страница 39: ...the left sprocket so that the sprocket pins are to the left of the arrow mark on the back of the printer Then push down the lock lever to lock the sprocket in place Note Printing starts at the arrow mark on the back of the printer The unprintable area is to the left of the arrow mark DLQ 3500II DLQ 3500IIN User s Guide Paper Handling 39 ...

Страница 40: ... center paper support to the middle of the two sprockets 7 Open the sprocket covers 8 Fit the first three holes of the continuous paper over the sprocket pins on both sides Be sure to position your paper supply so that the printable side faces up DLQ 3500II DLQ 3500IIN User s Guide Paper Handling 40 ...

Страница 41: ... the sprocket in place 11 The printer is ready to start printing When using continuous paper you can use the tear off function to tear off printed pages and save the blank pages that are usually wasted between print jobs For more information see Using the tear off function on page 42 Note Alwaysmakesurethereisatleastonemoresheetthanrequired continuouspapermaynotfeedproperly if it is not fed throug...

Страница 42: ...tinuouspapertotheprinter stearoffedge When you finish printing You can then easily tear off the printed sheets When you resume printing the printer automatically feeds the paper back to the top of form position so that you can save the paper normally lost between documents You can use the tear off function in two ways manually by pressing the printer s OK button when finish printing on the continu...

Страница 43: ...ear off position using u d buttons as described in Adjusting the tear off position on page 53 Caution Neverusetheknobtoadjustthetearoffposition thismaydamagetheprinterorcauseittolose the top of form position 3 Tear off all printed pages using the tear off edge of the printer cover tear off edge When you resume printing the printer feeds the paper back to the top of form position and begins printin...

Страница 44: ...buttons See Adjusting the tear off position on page 53 3 Whenyouresumeprinting theprinterfeedsthepaperbackto thetopofform position andbegins printing You can also manually feed the paper back to the top of form position by pressing the Pause button Removing continuous paper Follow these steps to remove continuous paper from the printer 1 Press the OK button after the printer finishes printing your...

Страница 45: ... more information on the optional cut sheet feeder Note If you load long paper for example legal size paper leaveenough space at the back of the printer so that the paper is not obstructed Loading single sheets from the front Follow these steps to load single sheets from the sheet guide 1 Make sure the sheet guide is attached as described in the Start Here Then close the tractor unit sprocket cove...

Страница 46: ...he right side of the printer only to clear paper jams when the printer is off Otherwise you may damage the printer or cause it to lose the top of form position Do not open the printer cover while paper is being fed otherwise the printer cannot load the paper correctly Note If the platen rotates but the printer does not load the paper completely remove the paper and then insert it all the way into ...

Страница 47: ...ltipart forms referring to the table in Adjusting the Head Gap on page 35 Youcanloadsinglesheetmultipartformsfromthesheetguide orwiththeoptionalcutsheetfeederor optional automatic sheet alignment unit For instructions see Loading Single Sheets on page 45 Loading paper to the cut sheet feeder on page 114 or Loading paper using the automatic sheet alignment unit on page 120 You can load continuous m...

Страница 48: ...t the printable area see Printable area on page 134 Caution Printing on the edge of a label can damage the print head The auto tear off function is turned off in the printer settings Ifyouuselabelswhosebackingsheetisexposed makesuretheheadgapisnotsettoAUTO Set it to the appropriate position See Adjusting the Head Gap on page 35 for more information 2 Load labels as described in Loading continuous ...

Страница 49: ...ts fromthe sheet guide or with the optional cut sheet feeder or optional automatic sheet alignment unit Follow these steps to load envelopes Caution Use envelopes only under normal operating conditions 1 Make sure that your software settings keep the printing entirely within the printable area See Printable area on page 134 for more information Caution Printing on the edge of an envelope can damag...

Страница 50: ... by loading them the same way you load single sheets from the sheet guide or with the optional cut sheet feeder or optional automatic sheet alignment unit Follow these steps to load envelopes Caution Use envelopes only under normal operating conditions 1 Make sure that your software settings keep the printing entirely within the printable area See Printable area on page 134 for more information Ca...

Страница 51: ...ark Switching Between Continuous Paper and Single Sheets When using the tractor you can easily switch between continuous paper and single sheets including envelopes or postcards without removing the continuous paper from the tractor Switching to single sheets Follow these steps to switch from continuous paper to single sheets 1 When you have finished printing on continuous paper press the OK butto...

Страница 52: ...s on page 48 3 Press theLoad Eject buttonto feed the continuous paper back to the standby position The paper is still attached to the tractor but is no longer in the paper path 4 SelectManual CSFasthepapersourceonthehomescreenbypressingthePaperSourcebutton Now you can load single sheets from the sheet guide See Loading Single Sheets on page 45 for more information Switching to continuous paper Fol...

Страница 53: ... the tear off position Ifyourpaperperforationisnotalignedwiththetearoffedge youcanusetheMicroAdjustfunctionto move the perforation to the tear off position Follow these steps to adjust the tear off position Caution Neverusetheknobtoadjustthetearoffposition thismaydamagetheprinterorcauseittolosethe tear off position Note Your tear off position setting remains in effect until you change it even if y...

Страница 54: ...asaminimumandamaximumtearoffposition Ifyoutrytoadjustthetearoffposition beyond these limits the printer beeps and stops moving the paper 3 Tear off the printed pages 4 Press the button to exit the Micro Adjust mode When you resume printing the printer automatically feeds the paper back to the top of form position and begins printing DLQ 3500II DLQ 3500IIN User s Guide Paper Handling 54 ...

Страница 55: ... vertical lines See Using Bi D Adjustment on page 70 The Printer Setting Utility allows you to display current settings stored in the printer change settings for the printer and load settings stored on a file or save settings to a file See Using Printer Setting on page 71 If you want to install EPSON Status Monitor 3 later see Installing EPSON Status Monitor 3 on page 67 for instructions Note Befo...

Страница 56: ... The examples in the following section are from the DLQ 3500IIN If you have the DLQ 3500II substitute the model that has been used The instructions are the same all models While many Windows applications override the settings made with the printer driver some do not so you must verify that the printer driver settings match your requirements Accessing the printer driver from Windows applications Fo...

Страница 57: ...1 Select Print from the File menu of your application software Make sure that your printer is selected in the Select Printer of Print dialog box DLQ 3500II DLQ 3500IIN User s Guide Printer Software 57 ...

Страница 58: ... Printing Preferences window appears and you see the Paper Quality Layout User Defined Paper and Extension Settings menus These menus contain the printer driver settings DLQ 3500II DLQ 3500IIN User s Guide Printer Software 58 ...

Страница 59: ...printer driver from the Start menu Note The screen shots used in this procedure are from the Windows 10 operating system The content on the screen may vary depending on your computer s environment 1 For Windows 10 Windows Server 2019 Windows Server 2016 Click on the Start button and then select Windows System Control Panel View devices and printers in Hardware and Sound DLQ 3500II DLQ 3500IIN User...

Страница 60: ... Click Start and click Devices and Printers For Windows Vista Windows Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Windows Server 2003 R2 Windows Server 2003 Click Start and click Printers and Faxes 2 Right click your printer icon and click Printing Preferences The screen displays the Paper Quality Layout User Defined Paper and Extensi...

Страница 61: ... Changing the printer driver settings Your printer driver has two menus from which you can change the printer driver settings Layout Paper Quality You can also change settings on the Utility menu in the printer software For an overview of the available settings see Printer Driver Settings Overview on page 62 Note For Windows XP Windows Server 2003 R2 Windows Server 2003 you can also view online he...

Страница 62: ... Once you have checked your printer driver settings and changed them if necessary you are ready to print Printer Driver Settings Overview The following tables show the Windows printer driver settings Note that not every setting is available in all versions of Windows For more details see Help for the printer driver DLQ 3500II DLQ 3500IIN User s Guide Printer Software 62 ...

Страница 63: ...ovesaportionoftheimageout of the printer s printable area that portion will not be printed Driver Note You can add short notes to the printing data to help you identify the print job Paper Size Select the size of the paper you want to use If you do not see your paper size use the scroll bar to scroll through the list If your paper size is not included in the list see Definition of Custom Paper Siz...

Страница 64: ...ing Unidirectional will print in unidirectional printing mode Make sure that Bi d is selected as the Print direction setting stored in the printer Otherwise this setting is ignored by the printer Printable Area If Standard is selected the normal printable area for Epson impact printers is used If Maximum is selected the printer s maximum printable area is used Top Margin Priority Select which sett...

Страница 65: ...7 Windows Server 2008 R2 Click Start and click Devices and Printers For Windows Vista Windows Server 2008 Click Start click Control Panel click Hardware and Sound and then click Printers For Windows XP Windows Server 2003 R2 Windows Server 2003 Click Start and click Printers and Faxes 2 Right click your printer icon and click Printing Preferences 3 Select the User Defined Paper menu 4 Enter the pa...

Страница 66: ...y to the host computer via the parallel port LPT1 or the USB port or connected to an Ethernet network Your system is configured to support bidirectional communication You can install EPSON Status Monitor 3 by selecting it when you set up the printer If you need to install it see Installing EPSON Status Monitor 3 on page 67 When sharing the printer be sure to set EPSON Status Monitor 3 so that the ...

Страница 67: ...the executable file that locates in the following Client s OS Folder Name Windows XP Vista 7 8 8 1 10 x64 Apps StatusMonitor STM3x64 Windows XP Vista 7 8 8 1 10 x86 Apps StatusMonitor STM3 Setting up EPSON Status Monitor 3 Follow these steps to set up EPSON Status Monitor 3 1 For Windows 10 Windows Server 2019 Windows Server 2016 Click on the Start button and then select Windows System Control Pan...

Страница 68: ...dows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Right click your printer icon then click Printer properties and then click the Utility tab For Windows Vista Windows XP Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click Properties then click the Utility tab 3 Click the Monitoring Preferences button The Monitoring Preferences dialog box appears 4 ...

Страница 69: ...rwhen opening the printer properties before checking Note Click the Default button to revert all items to the default settings Accessing EPSON Status Monitor 3 Do one of the following to access EPSON Status Monitor 3 Double click the printer shaped shortcut icon on the taskbar To add a shortcut icon to the taskbar go to the Utility menu and follow the instructions OpentheUtilitymenu thenclickthe E...

Страница 70: ... while the printer is printing adjustment pattern Doing so may cause the printer to store incorrect settings If you turned off the printer during the adjustment process restart Bi D Adjustment again Serial connection is not supported Make sure that the printer s status is ready before making Bi D Adjustment If Bi D Adjustment is not printed properly set the printer s font setting to default and tr...

Страница 71: ...Look at the adjustment patterns and find the vertical line that is aligned the best Then select the corresponding line number in the Bi D Adjustment window 5 Click Set The adjustment value will be stored in the printer Using Printer Setting This utility tool allows you to display current settings stored in the printer change settings of the printer and read settings stored in the file or save sett...

Страница 72: ...tting from the printer or updating the printer settings Note You do not need to change the default printer settings stored in the printer if you only print from Windows Changing these settings may cause undesirable effects in your printouts when printing from Windows Some settings are not supported on the Utility menu Changing printer setting To change printer settings follow the steps below DLQ 3...

Страница 73: ...stool refertotheprinterdriver Help Note To display additional printer default settings select Setting from the menu at the top of the Printer Setting window and then select Show Expansion Setting However the Expansion Setting may cause unwanted effects and normally these settings should not be changed We recommend contacting a technical expert if you need to change these settings DLQ 3500II DLQ 35...

Страница 74: ...e When sharing the printer be sure to set EPSON Status Monitor 3 so that the shared printer can be monitored on the printer server and clients See Setting up EPSON Status Monitor 3 on page 67 When connecting to a shared printer beyond a router error and warning notification for shared printers during printing is not available in some cases because of the router s settings Theprinterserverandclient...

Страница 75: ...click Printers and Faxes 2 For Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Right click your printer icon click Printer properties and then click the Sharing tab in the appearing screen For Windows Vista Windows XP Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Right click your p...

Страница 76: ...details See Setting for the clients on page 78 Sharing the printer when the firewall is on Note To share files and printers when Windows Firewall is on perform the following procedure Windows 10 Windows Server 2019 Windows Server 2016 1 Click on the Startbutton and then select WindowsSystem ControlPanel click Systemand Security and then click Windows Firewall 2 Click Turn Windows Firewall on or of...

Страница 77: ...anel click System and Security and then click Windows Firewall 2 Click Turn Windows Firewall on or off in the window on the left Make sure that Block all incoming connections including those in the list of allowed programs is not selected and then click OK 3 Click Allow a program or feature through Windows Firewall in the window on the left 4 Select Share file and printer and then click OK Windows...

Страница 78: ...e network for assistance This section describes how to install the printer driver by accessing the shared printer from the Printers folder You can also access the shared printer from Network Neighborhood or My Network on the Windows desktop When you want to use the EPSON Status Monitor 3 at clients you have to install both of the printer driver and the EPSON Status Monitor 3 in each client If the ...

Страница 79: ...click Control Panel click Hardware and Sound and then click Printers For Windows XP Windows Server 2003 R2 Windows Server 2003 Click Start and click Printers and Faxes 2 Right click the icon for the printer you wish to change the settings for and then click Printer properties DLQ 3500II DLQ 3500IIN User s Guide Printer Software 79 ...

Страница 80: ...3 Click the Ports tab and then click Add Port 4 When the Printer Ports window appears select Local Port and then click New Port DLQ 3500II DLQ 3500IIN User s Guide Printer Software 80 ...

Страница 81: ...ents when the computers of the server and clients use different OS The on screen displays on the following pages may differ depending on the version of Windows OS Note When installing the printer driver in the clients you must access with the Administrator If the computers of the server and clients have the same OS and the same architecture you do not have to install the printer drivers from the C...

Страница 82: ...WINX86 3 Select the name of the printer then click OK Then follow the on screen instructions Note If you also want to install EPSON Status Monitor 3 see Installing EPSON Status Monitor 3 on page 67 for instructions If you want to use EPSON Status Monitor 3 for the shared printer reinstall the printer driver as instructed in Setting for the clients on page 78 after installing the printer driver and...

Страница 83: ... printer icon on the task bar 2 When cancelling all printing documents select Cancel All Documents on the Printer menu Whencancellingaspecifieddocument selectadocumentyouwanttocancelandselectCancelon the Document menu The printing job is canceled Uninstalling the Printer Software When you wish to reinstall or upgrade the printer driver uninstall the printer driver that has been installed already D...

Страница 84: ...anel Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Select Desktop Settings Control Panel Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel 4 Open Uninstall a program or Add or Remove Programs Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Serve...

Страница 85: ...e Remove or Remove Note If the User Account Control window is displayed click Continue 7 Click the Printer Model tab select the icon of the printer you want to uninstall then click OK Note Make sure that nothing is selected in the Printer Model tab Open Utility tab and select EPSON Status Monitor 3 for EPSON XXXXXX ESC P and click OK You can uninstall only the EPSON Status Monitor 3 8 Follow the o...

Страница 86: ... Epson Support An unknown printer error has occurred Turn off the printer and leave it off for several minutes then turn it on again If the error occurs again contact your dealer Problems and Solutions Most problems you may encounter while operating your printer have simple solutions Use the information in this section to find the source of and solution to printer problems that occur Determine the...

Страница 87: ...s a lamp into the outlet to determine whether the outlet is operating properly The printer does not work and the control panel lights are off Cause What to do The printer is turned off Turn on the printer The power cord is not properly plugged into the electrical outlet or if your power cord is not permanently attached to your printer the power cord is not properly plugged into the printer Turn of...

Страница 88: ...ble is not plugged in securely Check that both ends of the cable between the printer and the computer are plugged in securely If the cable is connected correctly run a self test as described in Printing a Self Test on page 97 Your interface cable does not meet the printer and or computer specifications Use an interface cable that meets the requirements of both the printer and computer See Electron...

Страница 89: ... in the ribbon by turning the ribbon tightening knob or reinstall the ribbon cartridge as described in Replacing the Ribbon Cartridge on page 108 The ribbon is worn out Replace the ribbon cartridge as described in Replacing the Ribbon Cartridge on page 108 Lines of dots are missing in the printout Cause What to do The print head is damaged Stop printing and contact your dealer to have the print he...

Страница 90: ...figured correctly for your printer Make sure that your application software is configured correctly foryourprinter Seeyourapplicationdocumentation Ifnecessary install or reinstall the printer driver software as described in the supplied setup sheet Software settings override settings you make in the printer settings Use your application software to select the font Vertical printed lines are not al...

Страница 91: ...ear off position setting is incorrect Adjust the tear off position using the Micro Adjust function See Adjusting the tear off position on page 53 for more information Caution Never use the knob to adjust the tear off position this may damage the printer or cause it to lose the tear off position You moved the paper using the knob while the printer was on Adjust the tear off position using the Micro...

Страница 92: ...g Press the LF FF button to eject the page Use paper that is within the specified range See the paper specifications in Paper on page 126 The paper does not feed properly with the optional cut sheet feeder Cause What to do The cut sheet feeder is not installed properly Reinstall it as described in Installing the cut sheet feeder on page 112 The cut sheet feeder cable is not connected to the printe...

Страница 93: ...uous paper supply on page 38 The sprocket units are positioned incorrectly for the width of paper you are using Adjust the position of the sprockets to remove any slack along the width of the paper Note Ifpaperisjammedinthepaperpath see ClearingaPaperJam on page 94 for instructions The paper does not eject properly Cause What to do Your paper may be too long or too short Make sure the page length ...

Страница 94: ...river and settings of your computer When the print job is not executed network settings may be incorrect Ask your network administrator for help Correcting USB Problems If you are having difficulty using your printer with a USB connection read the information in this section If your printer does not work correctly with the USB cable try following solutions Make sure that the cable you are using is...

Страница 95: ... right side of the printer to clear paper jams only when the printer is off Otherwise you may damage the printer or change the top of form or tear off position 5 If paper is stuck in front open the paper bail and remove the paper by rotating the knob counter clockwise and gently pull the paper out of the printer If paper is stuck where the printer loads it and it is difficult to remove by turning ...

Страница 96: ... load a new sheet of paper each time the printer ejects a printed sheet from the sheet guide Follow the steps below to perform bidirectional adjustment 1 Make sure paper is loaded and the printer is turned off Caution Whenever you turn off the printer wait at least five seconds before turning it back on otherwise you may damage the printer 2 While holding down the Pause button turn on the printer ...

Страница 97: ... at the interface Printing a Self Test Running the printer s self test helps you determine whether the printer or the computer is causing the problem If the self test results are satisfactory the printer is working properly and the problem is probably caused by your printer driver settings application settings computer or interface cable Be sure to use a shielded interface cable If the self test d...

Страница 98: ...of characters is printed Note To temporarily stop the self test press the Pause button To resume the test press the Pause button again 4 To end the self test press the Pause button to stop printing If paper remains in the printer press the Load Eject button to eject the printed page Then turn off the printer Caution Do not turn off the printer while it is printing the self test Always press the Pa...

Страница 99: ... the printer Your printer prints all the codes it receives in hexadecimal format By comparing the characters printed in the right column with the printout of the hexadecimal codes you can check the codes being received by the printer If characters are printable they appear in the right column as ASCII characters Nonprintable codes such as control codes are represented by dots 4 To exit the hex dum...

Страница 100: ...ng Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product manuals contact Epson support services for assistance If Epson support for your area is not listed below contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give themthefollowing information P...

Страница 101: ...rnet URL http www epson com au Access the Epson Australia World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support email Epson Helpdesk Phone 1300 361 054 EpsonHelpdeskisprovidedasafinalbackuptomakesureourclientshaveaccesstoadvice Operators on the Helpdesk can aid you i...

Страница 102: ... Epson Helpdesk Toll Free 800 120 5564 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions or problem troubleshooting Enquiries on repair service and warranty Help for Users in Vietnam Contacts for information support and services are Epson Service Center 65 Truong Dinh Street District 1 Hochiminh City Vietnam Phone Ho Ch...

Страница 103: ...vince Company Name Address Phone E mail DKI JAKARTA ESS JAKARTA MANGGADUA Ruko Mall Mangga Dua No 48 Jl Arteri Mangga Dua Jakarta Utara DKI JAKARTA 6221 62301104 jkt admin epson indonesia co i d NORTH SUMATERA ESC MEDAN Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan North Sumatera 6222 4207033 bdg admin epson indonesia c o id DI YOGYAKARTA ESC YOGYAKARTA YAP Square Block A No 6 Jl C Simanjutak Yog...

Страница 104: ...51 53167052 esstag epson indonesia co id CENTRAL JAWA ESS SEMARANG KomplekRukoMetroPlazaBlockC20Jl MT Haryono No 970 Semarang JAWA TENGAH 6224 8313807 8417935 esssmg epson indonesia co id EAST KALIMANTAN ESC SAMARINDA Jl KH Wahid Hasyim M Yamin Kelurahan Sempaja Selatan Kecamatan Samarinda UTARA SAMARINDA KALTIM 62541 7272904 escsmd epson indonesia co id SOUTH SUMATERA ESC PALEMBANG Jl H M Rasyid ...

Страница 105: ...Frequently Asked Questions FAQs Latest versions of Epson product drivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Freque...

Страница 106: ...pson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 441 9030 Web Site https www epson com ph contact E mail customercare epc epson som ph Accessible 9am to 6pm Monday through Saturday Except public ho...

Страница 107: ... Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 DLQ 3500II DLQ 3500IIN User s Guide Where To Get Help 107 ...

Страница 108: ...ad and other printer parts Other products not manufactured by Epson may cause damage to your printer which is not covered by Epson s warranties Your printer uses the following ribbon cartridges Epson black ribbon cartridge S015139 long life cartridge S015066 normal cartridge Epson color ribbon cartridge S015067 Replacing the ribbon cartridge Follow these steps to replace a used ribbon cartridge 1 ...

Страница 109: ... hot let it cool for a few minutes before replacing the ribbon cartridge 5 The print head should be in the replacement position shown in the illustration below Caution Following the steps below while the printer is turned on can damage the printer DLQ 3500II DLQ 3500IIN User s Guide Options and Consumables 109 ...

Страница 110: ...package If you are replacing it with a black ribbon cartridge remove the plastic separator from the ribbon cartridge as shown below Note Color ribbon cartridges do not have a separator 8 Turn the ribbon tightening knob in the direction of the arrow to remove any slack in the ribbon DLQ 3500II DLQ 3500IIN User s Guide Options and Consumables 110 ...

Страница 111: ... the ribbon under the print head and snap the cartridge into place so that the tabs on both sides of the cartridge fit into the notches in the cartridge holder 10 Turntheribbon tighteningknobagaintoremoveanyslackintheribbonsothattheribbonmoves freely 11 Close the paper bail and the printer cover DLQ 3500II DLQ 3500IIN User s Guide Options and Consumables 111 ...

Страница 112: ...art forms Up to 40 sheets of 47 g m 12 5 lb paper Envelopes Up to 20 plain or bond envelopes Up to 30 airmail envelopes Postcards Up to 50 plain paper cards Note You cannot install the cut sheet feeder and optional automatic sheet alignment unit at the same time This option may not be available in some countries Installing the cut sheet feeder Follow these steps to install the cut sheet feeder 1 M...

Страница 113: ...ching between the cut sheet feeder and continuous paper 4 Hold the cut sheet feeder horizontally with both hands Fit the notches on each side of the feeder over the mounting posts on the printer Lower the cut sheet feeder until it is seated securely on the printer 5 Plug the cable connector of the cut sheet feeder in the printer DLQ 3500II DLQ 3500IIN User s Guide Options and Consumables 113 ...

Страница 114: ...cut sheet feeder reverse the steps described above Loading paper to the cut sheet feeder For single sheet multipart forms use only the type of forms that are glued at the top To avoid paper jams do not allow too many printed sheets to be stacked on the paper guide at one time Remove the stack when it is half as thick as the paper loading limit marked on the cut sheet feeder Follow these steps to l...

Страница 115: ...lever to lock the paper guide in place Next slide the left paper guide to roughly match the width of the paper 4 Slide the center support midway between the paper guides 5 Fan a stack of paper and tap the sides and bottom of the stack on a flat surface to even it up Caution Do not load labels to the cut sheet feeder DLQ 3500II DLQ 3500IIN User s Guide Options and Consumables 115 ...

Страница 116: ...SFisselectedasthepapersourceonthehomescreen If not select it by pressing the Paper Source button The cut sheet feeder feeds paper when you send data to the printer You can also feed paper by pressing the Load Eject button Note If the platen turns without loading the paper completely remove the paper and then insert it all the way into the printer again Loading paper manually using the sheet guide ...

Страница 117: ...If you are printing a multiple page document remove the printed sheet and insert a new sheet into the sheet guide The printer automatically advances the paper and resumes printing Switching between the tractor and the cut sheet feeder Youcaneasilyswitchbetweencontinuouspaperloadedfromthetractorandsinglesheetsloadedfrom the cut sheet feeder without removing your continuous paper Switching to contin...

Страница 118: ...on on the paper specifications Note A warning message is displayed on the LCD screen if you try to feed continuous paper while the automaticsheetalignmentunitisinstalled Removetheautomaticalignmentunit Also youcannot install the automatic sheet alignment unit and optional cut sheet feeder at the same time This option may not be available in some countries Installing the automatic sheet alignment u...

Страница 119: ... in the illustration 1 slots 2 mounting pegs 3 guide 4 Open the cover of the printer s connecting port and plug the cable connector into the port Make sure the cable is connected firmly into the port 5 Secure the cable to the port by tightening the two screws attached to the connector DLQ 3500II DLQ 3500IIN User s Guide Options and Consumables 119 ...

Страница 120: ...opriate position for the type of single sheet you are using referring to the table in Adjusting the Head Gap on page 35 Normally set it to AUTO 3 Insert paper into the automatic sheet alignment unit so that the tip of the paper goes behind the rollers of the unit The printer automatically aligns the paper recognizes the right and left edges the width of the paper and starts feeding 1 inserted posi...

Страница 121: ...eprintedsheetremainsinthe printer press the Load Eject button to eject it Adjusting the printing position You can adjust the initial printing position for the automatic sheet alignment unit Follow these steps to adjust the initial printing position Note Therangeofprintstatpositionisfrom2 0mmto29 0mmfromtheleftedgeofthepaper Thedefault is 3 mm The automatic sheet alignment unit must be installed pr...

Страница 122: ...ing can be selected using software com mands Line spacing 1 6 inch or programmable in 1 360 inch increments Printable columns 136 columns at 10 cpi Resolution Maximum 360 180 dpi letter quality mode Paper feed methods Friction front Push tractor rear Cut sheet feeder optional Automatic sheet alignment unit optional These options may not be available in some countries Paper capacity optional cut sh...

Страница 123: ...l cartridge Color ribbon cartridge S015067 Ribbon life at 10 cpi in the letter quality mode with 48 dots character black ribbon approx 9 million characters long life cartridge approx 6 million characters normal cartridge color ribbon approx 1 5 million characters Black approx 1 1 million characters Magenta approx 1 1 million characters Cyan approx 0 8 million characters Yellow Acoustic noise Appro...

Страница 124: ...son Roman 10 12 15 cpi proportional Epson Sans Serif 10 12 15 cpi proportional Epson Courier 10 12 15 cpi Epson Prestige 10 12 cpi Epson Script 10 cpi Epson OCR B 10 cpi Epson Orator 10 cpi Epson Orator S 10 cpi Epson Script C proportional Scalable fonts Epson Roman 10 5 pt 8 pt 32 pt every 2 pt Epson Sans Serif 10 5 pt 8 pt 32 pt every 2 pt Epson Roman T 10 5 pt 8 pt 32 pt every 2 pt Epson Sans S...

Страница 125: ...Code MJK CSFR ISO 8859 7 Latin Greek ISO Latin 1T Turkish Bulgaria Bulgarian PC 774 LST 1283 1993 Estonia Estonian PC 771 Lithuanian ISO 8859 2 PC 866 LAT Latvian PC 866 UKR Ukranian PC APTEC Arabic PC 708 Arabic PC 720 Arabic PC AR 864 Arabic PC437 Slovenia PC MC PC1250 PC1251 KZ1048 Kazakhstan Character sets 15 international character sets USA France Germany UK Denmark I Sweden Italy Spain I Jap...

Страница 126: ... Note Check the label on the back of the printer for the voltage of your printer Environmental Temperature Humidity without condensation Operation plain paper 5 to 35 C 41 to 95 F 10 to 80 RH Operation recycled paper envelope label or roll paper 15 to 25 C 59 to 77 F 30 to 60 RH Storage 30 to 60 C 22 to 140 F 0 to 85 Paper Note Use recycled paper multipart paper labels envelopes and postcards only...

Страница 127: ...multipart forms that are glued at the top of the form from the cut sheet feeder Thickness single sheets multipart forms 0 065 to 0 19 mm 0 0025 to 0 0074 inch 0 12 to 0 62 mm 0 0047 to 0 024 inch Weight single sheets multipart forms 52 3 to 157 g m 14 to 42 lb 40 to 58 g m 10 to 15 lb Quality single sheets Plain paper and recycled paper multipart forms Carbonless multipart forms with a line of glu...

Страница 128: ... area A B 28 mm 1 1 inches 3 mm 0 12 inch 1 vertical perforation 2 horizontal perforation 1 crossed perforation 2 uncrossed perforation The ratio of the cut uncut length at the perforation should be between 3 1 and 5 1 And expansion at the perforation when the paper is kept flat should be less than 1 mm 0 04 inch as follows 1 3 mm cut 2 1 mm uncut 3 1 mm or more DLQ 3500II DLQ 3500IIN User s Guide...

Страница 129: ...ches Copies 1 original 7 copies Total thickness single sheets 0 065 to 0 19 mm 0 0025 to 0 0074 inch multipart forms 0 12 to 0 62 mm 0 0047 to 0 024 inch Weight single sheets 52 0 to 157 g m 14 to 42 lb multipart forms 40 to 58 g m 11 to 15 lb weight part Quality single sheets Plain paper recycled paper and carbonless multipart forms multipart forms with spot gluing or paper stapling on both sides...

Страница 130: ... and right edges by crimping or spot gluing For the best printing quality use multipart forms joined with spot gluing spot gluing crimping spot gluing and crimping on each side 1 1 inch or less 2 3 inches or less 3 printing side 4 1 inch or less 5 3 inches or less Caution Never use continuous multipart forms that are joined with metal staples or bar gluing 1 bar gluing 2 metal stapling The thickne...

Страница 131: ...d be securely attached to the backing sheet and the label surface must be flat The labels should not peel off their backing sheet under the conditions below wrapping drum radius 27 mm wrapping angle 180 wrapping time 24 hours ambient temperature 40 C ambient humidity 30 1 label 2 27 mm When using labels whose backing sheet is entirely covered make sure the cuts around the edges of the labels are p...

Страница 132: ...o the AUTO position set it manually 1 label 2 backing sheet 3 corner radius is more than 2 5 mm 4 label Backing sheet single sheets multipart forms 101 6 to 406 4 mm 4 0 to 16 0 inches 76 2 to 558 8 mm 3 0 to 22 0 inches Labels Width Height Corner radius Weight 63 5 mm 2 5 inches minimum 23 8 mm 0 94 inch minimum 2 5 mm 0 1 inch minimum 64 g m 17 lb Thickness DLQ 3500II DLQ 3500IIN User s Guide Pr...

Страница 133: ...n the flap Postcards Width 100 to 200 mm 3 9 to 7 8 inches Length 100 to 200 mm 3 9 to 7 8 inches Thickness 0 22 mm 0 0087 inch Weight 192 g m 51 lb Quality Plain paper and recycled paper Pre printed Paper Pre printed paper is paper with white space in the middle and ruled lines letters or figures printed in the top and bottom margins The margins are printed the first time the paper is loaded in t...

Страница 134: ...ntwillprintondoesnotoverlap with the pre printed area by printing separate sample sheets and comparing their printed areas Area measurements A 5 mm 0 20 inch B 12 mm 0 47 inch Printable area Single sheets including single sheet multipart forms A 0 mm 0 inch or more B The minimum left and right margins are 3 0 mm 0 12 inch each The maximum printable width is 345 44 mm 13 6 inches For single sheets ...

Страница 135: ...n is 9 mm 0 354 inch 18 mm for the paper whose page width is 406 4 mm 16 inches printable area Labels A 13 mm 0 51 inch or more B 1 2 mm 0 0472 inch or more C 3 mm 0 118 inch or more Envelopes and postcards A 0 mm 0 inch or more The minimum top margin for feeder from the cut sheet feeder is 4 2 mm 0 165 inch B 3 mm 0 118 inch or more DLQ 3500II DLQ 3500IIN User s Guide Product Information 135 ...

Страница 136: ...es For more information about the commands contact Epson Customer Services See Contacting Customer Support on page 100 for details Epson ESC P control codes Selecting an Epson ESC P printer in your software allows you to use advanced fonts and graphics General operation ESC ESC U ESC EM Paper feeding FF LF ESC 0 ESC 2 ESC 3 ESC CR Page format ESC C ESC C ESC C 0 ESC Q ESC l ESC c ESC N ESC O Print...

Страница 137: ...C U Paper feeding FF LF ESC 5 ESC A ESC 0 ESC 1 ESC 2 ESC 3 ESC 3 AGM 1 CR ESC Page format ESC C ESC C0 ESC X ESC N ESC O ESC 4 Print position motion ESC d ESC R ESC D HT ESC B VT ESC J ESC 3 AGM 1 Font selection DC2 ESC P ESC ESC E ESC F ESC I ESC d ESC I Font enhancement DC4 SO ESC SO ESC W ESC SI ESC SI ESC G ESC H ESC T ESC S ESC ESC _ ESC Spacing BS SP Character handling ESC 6 ESC 7 ESC T ESC...

Страница 138: ... are cautioned that changes or modifications not expressly approved by Seiko Epson Corporation could void your authority to operate the equipment Safety approvals Safety IEC60950 1 IEC62368 1 EMC AS NZS CISPR32 Class A For users in Europe The following models are CE marked and in compliance with all the applicable EU Directives For further details visit the following website to access the full dec...

Страница 139: ...r Caution Never use alcohol or thinners to clean the printer these chemicals can damage the printer components as well as the case Be careful not to get water on the printer mechanism or electronic components Do not use a hard or abrasive brush Do not spray the inside of the printer with lubricants unsuitable oils can damage the printer mechanism Contact your Epson dealer if you think lubrication ...

Страница 140: ...al outlet then disconnect the interface cable from the printer If an optional cut sheet feeder is installed remove it 5 Remove the sheet guide If any options are installed remove them and pack them in their original boxes 6 Make sure the print head is not hot Then remove the ribbon cartridge as described in Replacing the ribbon cartridge on page 108 DLQ 3500II DLQ 3500IIN User s Guide Product Info...

Страница 141: ...acking material to prevent the head from moving 8 Make sure that the printer cover is closed 9 Repack the printer sheet guide ribbon cartridge and power cord if necessary in their original packing materials and place them in the printer s original box DLQ 3500II DLQ 3500IIN User s Guide Product Information 141 ...

Страница 142: ...ext characters continuous paper Paperthathassprocketfeedholesonbothsides isperforatedbetweenpages andissuppliedinafoldedstack Alsocalledfanfold paper control code A special code used to control a printer function such as performing a carriage return or line feed cpi Abbreviation of characters per inch A measurement of the size of text characters cut sheet feeder An optional detachable device that ...

Страница 143: ...rying shadesof grayusing only black dots or a nearly infinite array of colors using only a few colors of dots hex dump A troubleshooting method that helps identify the cause of communication problems between the printer and the computer When the printer is in hex dump mode it prints each code that it receives in hexadecimal notation and ASCII characters Also called data dump high speed draft A mod...

Страница 144: ...system drivers are provided from the application vendors printing start position The horizontal position on the paper that the printer recognizes as the first printable column You can adjust the printing start position in the printer settings proportional font A font whose characters take up varying amounts of horizontal space depending on the width of the character Thus the uppercase M takes up m...

Страница 145: ...ion meets the printer s tear off edge top of form position The position on the paper that the printer recognizes as the first printable line This is the default top margin position unidirectional printing Printing in which the print head prints in one direction only Unidirectional printing is useful for printing graphics because it provides precise vertical alignment You can select unidirectional ...

Страница 146: ...hing from 51 switching to 52 Control Panel 17 D Disable IPsec IP Filtering 31 Display QR Code 28 Driver printer driver 55 E Envelopes 49 EPSON Status Monitor 3 55 66 accessing 69 installing 67 setting up 67 F Font 25 H Head Gap 28 Hex dump 98 I I F interface mode 29 International Character Set for Italic Table 26 IPv6 Address 30 L Labels loading 48 Left Offset 24 Line Spacing 26 Link Speed Duplex ...

Страница 147: ... replacing 108 Right Offset 24 S Screen Error Display 21 Home 19 Job Information 20 Self test 97 Server 74 Single sheets switching from 52 switching to 51 Skip Over Perforation 25 Sleep Timer 28 Software 27 Special paper loading 47 Specifications built in font 124 command lists ESC P 136 command lists IBM PPDS emulation 136 electrical 125 electronic 124 environmental 126 mechanical 122 safety appr...

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