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❏

Use an original with clear text. Text recognition may decline for the following types of originals.

❏

Originals that have been copied a number of times

❏

Originals received by fax (at low resolutions)

❏

Originals on which the letter spacing or line spacing is too small

❏

Originals with ruled lines or underlining over the text

❏

Originals with hand-written text

❏

Originals with creases or wrinkles

❏

In Epson Scan 2, when

Image Type

on the

Main Settings

tab is set to

Black & White

, adjust the

Threshold

the

Advanced Settings

tab. When you increase the

Threshold

, the black color area becomes larger.

❏

In Epson Scan 2, select the

Advanced Settings

tab, and then

Image Option

Text Enhancement

Related Information

“Saving as a Searchable PDF” on page 69

“Text Enhancement” on page 65

You can make blurred letters in the original clear and sharp. You can also reduce the offset or unevenness of the
background.

“Threshold” on page 67

You can adjust the border for monochrome binary (black and white). Increase the threshold, the black color area
becomes larger. Decrease the threshold, the white color area becomes larger.

Cannot Solve Problems in the Scanned Image

If you have tried all of the solutions and have not solved the problem, initialize the Epson Scan 2 settings using
Epson Scan 2 Utility.

Note:

Epson Scan 2 Utility is an application that comes with Epson Scan 2.

Start Epson Scan 2 Utility.

❏

Windows 10

Click the start button, and then select

All apps

EPSON

Epson Scan 2 Utility

❏

Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012

Enter the application name in the search charm, and then select the displayed icon.

❏

Windows 7/Windows Vista/Windows XP/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003

Click the start button, and then select

All Programs

Programs

EPSON

Epson Scan 2

Epson Scan

2 Utility

❏

Mac OS X

Select

Applications

Epson Software

Epson Scan 2 Utility

Select the

Other

tab.

Click

Reset

Note:

If initialization does not solve the problem, uninstall and re-install Epson Scan 2.

User's Guide

Solving Problems

109

Содержание B11B248401

Страница 1: ...User s Guide NPD5591 01 EN ...

Страница 2: ...urred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of an...

Страница 3: ...thout fee provided that i the above copyright notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRA...

Страница 4: ...pes 44 Mixture of Originals 47 Basic Scanning Scanning Using Epson Scan 2 50 Required Settings for Special Originals in Epson Scan 2 53 Setting a Resolution That Suits the Scanning Purpose 54 Scanning Using Document Capture Pro Windows 54 Scanning Using Document Capture Mac OS X 57 Scanning Using a Scanner Button 59 Advanced Scanning Scanning Different Sizes or Types of Originals One by One Automa...

Страница 5: ...raight Lines Appear when Scanning from ADF 106 The Image Quality is Rough 106 Expanding or Contracting the Scanned Image 107 Offset Appears in the Background of Images 107 Text is Blurred 107 Moiré Patterns Web Like Shadows Appear 108 The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original 108 Text is Not Recognized Correctly when Saving as a Searchable PDF 10...

Страница 6: ...the various Epson applications Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or Mac OS...

Страница 7: ...stem Service Pack 3 Microsoft Windows XP Professional x64 Edition operating system Service Pack 2 Microsoft Windows Server 2012 R2 operating system Microsoft Windows Server 2012 operating system Microsoft Windows Server 2008 R2 operating system Microsoft Windows Server 2008 operating system Microsoft Windows Server 2003 R2 operating system Microsoft Windows Server 2003 operating system Service Pac...

Страница 8: ...ds with this product or the use of the supplied power cord with other equipment may result in fire or electric shock Use only the AC adapter that comes with your product Using any other adapter could cause fire electrical shock or injury The AC adapter is designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only th...

Страница 9: ...semble them Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government iss...

Страница 10: ...s Pull out the tray extension if originals are too big for the input tray This prevents paper from curling and causing paper jams D Input tray extension E Output tray Holds originals ejected from the scanner Pull out the extension tray to the length of the originals F Output tray extension G Stopper Prevents ejected originals from falling off the extension tray Adjust it to the length of the origi...

Страница 11: ...ner cover when cleaning inside of the scanner and removing jammed paper C Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers D Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Inside the Scanner on page 88 Rep...

Страница 12: ... error light flashes 1 Open the scanner cover and then remove the originals 2 Close the scanner cover and then press the button 3 Load the originals 4 Restart scanning by pressing the start button or the software button C Slow mode button Slow down the feeding speed when scanning The light is on when this is enabled Press this button in the following situations when originals jam frequently when l...

Страница 13: ...aced in the input tray C Ready light On The scanner is ready to be used Flashing The scanner is scanning waiting to scan processing or sleeping Off The scanner cannot be used because the power is off or an error has occurred D Skip double feed detection light This is on when skipping double feed detection is enabled E Slow mode light This is on during slow mode Related Information Error Indicators...

Страница 14: ...ls from the Scanner on page 103 Information on Applications This section introduces the software products available for your scanner The latest software can be installed at the Epson Web site Epson Scan 2 Epson Scan 2 is a driver for controlling your scanner enabling a variety of scan settings This also allows you to start either as a standalone application or by using TWAIN compliant application ...

Страница 15: ...his allows you to scan cardboard booklets and so on that you cannot feed using the ADF Part name Codes Flatbed Scanner Dock B12B819011 B12B819021 China only Flatbed Scanner Epson Perfection V19 V39 Related Information Using the Flatbed Scanner Dock on page 77 Network Interface Unit Codes You can scan through a network by using Document Capture Pro Windows only By registering frequently used scan p...

Страница 16: ...ched when feeding paper You can scan originals larger than A4 size with a carrier sheet by folding it in half Part name Codes Carrier Sheet B12B819051 B12B819061 China only You can only use the carrier sheet with the code Related Information General Specifications for Originals being Scanned on page 18 Placing Large Size Originals on page 36 Placing Irregular Shaped Originals on page 39 Placing Ph...

Страница 17: ...different paper types such as paper that generates a lot of paper dust or paper with a rough surface that may shorten the life cycle Related Information Replacing the Roller Assembly Kit on page 93 Resetting the Number of Scans on page 97 Cleaning Kit Codes Use this when cleaning inside the scanner A cleaner B cleaning cloth Part name Codes Cleaning Kit B12B819291 Related Information Cleaning Insi...

Страница 18: ...1 24 mm 0 05 in or less including emboss Laminated Cards 0 8 mm 0 03 in or less Maximum 215 9 6 096 0 mm 8 5 240 0 in Minimum 50 8 50 8 mm 2 0 2 0 in The loadable size varies depending on the type of originals Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range The A must be 3 mm or less The B must be 1 m...

Страница 19: ... sheets 90 g m2 86 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 1 in A5 148 210 mm 5 8 8 3 in B6 128 182 mm 5 0 7 2 in A6 105 148 mm 4 1 5 8 in A8 52 74 mm 2 1 2 9 in 127 to 413 g m2 Business Card 55 89 mm 2 1 3 4 in 210 ...

Страница 20: ...0 76 mm 0 03 in or less 5 cards Specifications of Laminated Cards The specification of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that ...

Страница 21: ...ngth of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2 Related Information Carrier Sheet Codes on page 16 Specifications of Envelopes The specification of envelopes you can load into the scanner Size Measurement Thickness Loading Capacity C6 114 162 mm 4 49 6 38 in standard ...

Страница 22: ... before scanning Related Information Scanner Basics on page 10 Maintenance on page 88 Types of Originals that Must Not be Scanned The following types of originals must not be scanned Photos Booklets Non paper original such as clear files fabric and metal foil Originals with staples or paper clips Originals with glue attached Ripped originals Heavily wrinkled or curled originals Transparent origina...

Страница 23: ...eets The loading capacity varies depending on the paper type Letter 215 9 279 4 mm 8 5 11 in Thickness of the originals stack under 12 mm 0 47 in 80 g m2 100 sheets 90 g m2 86 sheets 104 g m2 74 sheets 127 g m2 62 sheets 157 g m2 50 sheets 209 g m2 38 sheets 256 g m2 30 sheets 413 g m2 18 sheets The loading capacity varies depending on the paper type A4 210 297 mm 8 3 11 7 in B5 182 257 mm 7 2 10 ...

Страница 24: ...ected originals can be stacked comfortably on the output tray The stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned images are still af...

Страница 25: ...riginals with the printed side facing down and slide the leading edge into a wedge shape 5 Load the originals into the input tray facing down with the top edge facing into the ADF Slide the originals into the ADF until they meet resistance User s Guide Specifications of Originals and Placing Originals 25 ...

Страница 26: ...guides to fit the edge of the originals making sure there are no gaps between the originals and the edge guides Otherwise the originals may be fed skewed User s Guide Specifications of Originals and Placing Originals 26 ...

Страница 27: ...es from the leading edge of the originals Make sure that the edges of the punch holes do not have burrs or curls When scanning thin paper with crinkles that are causing paper jams or double feeds you may be able to improve the situation by pressing the Slow Mode button to slow down the feeding speed Pressing the Slow Mode button once slows down the paper feeding speed press it again to return to n...

Страница 28: ... 8 to 6 096 0 mm 15 5 to 240 0 in 50 to 130 g m2 Plain paper Fine paper Recycled paper 1 sheet Placing Long Paper 1 Open the input tray and then slide out the output tray Note Do not extend the input tray extension and output tray extensions and do not raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 28 ...

Страница 29: ...ide the original into the ADF until it meets resistance 4 Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides Otherwise the originals may be fed skewed User s Guide Specifications of Originals and Placing Originals 29 ...

Страница 30: ...Detect paper length instead of entering the paper height If the paper is longer than 5 461 mm 215 inches you need to enter both width and height size of the paper Support the long paper at the input side so that it does not drop out of the ADF and the output side so that the ejected paper does not fall from the output tray Related Information Required Settings for Special Originals in Epson Scan 2...

Страница 31: ...e stopper 2 Slide the edge guides on the input tray all the way out 3 Load the plastic cards into the input tray facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance User s Guide Specifications of Originals and Placing Originals 31 ...

Страница 32: ...cImportant Do not load plastic cards vertically 4 Slide the edge guides to fit the edge of the plastic cards User s Guide Specifications of Originals and Placing Originals 32 ...

Страница 33: ... Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 on page 53 Laminated Cards Specifications of Laminated Cards The specification of laminated cards you can load into the scanner ...

Страница 34: ... stopper 2 Slide the edge guides on the input tray all the way out 3 Load the laminated cards into the input tray facing down with the top edge facing into the ADF Slide the laminated cards into the ADF until they meet resistance User s Guide Specifications of Originals and Placing Originals 34 ...

Страница 35: ...can 2 See the Epson Scan 2 help for details If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs remove the card from the ADF and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for ...

Страница 36: ... the Carrier Sheet Up to A3 0 3 mm 0 012 in or less excluding the thickness of the Carrier Sheet Plain paper Fine paper Recycled paper 10 carrier sheets Placing Large Size Originals 1 Open the input tray and extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Spe...

Страница 37: ... at the front 4 Load the Carrier Sheet into the input tray with the top edge facing into the ADF Slide the Carrier Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed User s Guide Specifications of Originals and Placing Orig...

Страница 38: ...n intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2 Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 16 Re...

Страница 39: ...tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down User s Guide Specifications of Originals and Placing Originals 39 ...

Страница 40: ...rier Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed User s Guide Specifications of Originals and Placing Originals 40 ...

Страница 41: ...use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 16 Required Settings for Special Originals in Epson Scan 2 on page 53 Photographs Specifications of Photographs By using the Carrier Sheet sold sep...

Страница 42: ...xtension and then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down User s Guide Specifications of Originals and Placing Originals 42 ...

Страница 43: ...rier Sheet into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed User s Guide Specifications of Originals and Placing Originals 43 ...

Страница 44: ...nside the Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 16 Required Settings for Special Originals in Epson Scan 2 on page 53 Envelopes Specifications of Enve...

Страница 45: ...d extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 45 ...

Страница 46: ...il they meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up 4 Slide the edge guides to fit the edge of the envelopes making sure there are no gaps between the envelopes and the edge guides Othe...

Страница 47: ... again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 on page 53 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A4 or Letter size You can also load a mixture of paper types or th...

Страница 48: ...sion and then raise the stopper Note If there are any thick originals amongst the originals to stop the thick originals from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out User s Guide Specifications of Originals and Placing Originals 48 ...

Страница 49: ...tray facing down and slightly displace the top edges at an angle facing into the ADF Slide the originals into the ADF until they meet resistance 4 Slide the edge guides to fit the edges of the widest original Related Information Scanning Different Sizes or Types of Originals One by One Automatic Feeding Mode on page 61 User s Guide Specifications of Originals and Placing Originals 49 ...

Страница 50: ...2 Windows 8 1 Windows 8 Windows Server 2012 R2 Windows Server 2012 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Mac OS X Select Go Applications Epson S...

Страница 51: ...or saving the scanned image Resolution Select the resolution Note ADF is set as the Document Source automatically 4 Make other scan settings if necessary You can preview the scanned image by click the Preview button The preview window opens and the previewed image is displayed A preview is generated and the original is ejected from the ADF Place the ejected original again User s Guide Basic Scanni...

Страница 52: ...es smooth when performing black and white scanning for a document that contains images Note Some items may not be available depending on other settings you made 5 Set the file saving settings Image Format Select the save format from the list You can make detailed settings for each save format except BITMAP and PNG After selecting the save format select Options from the list File Name Check the sav...

Страница 53: ... Detect from the Document Size list you can only use Contents Skew when using Correct Document Skew Paper Skew is not applied when this is selected When you select Paper and Contents Skew only contents skew is corrected Large size originals If the size of the original you want to scan is not on the Document Size list select Customize to open the Document Size Settings window Next create the size m...

Страница 54: ...ing by email Up to 200 dpi Using Optical Character Recognition OCR Creating a text searchable PDF 200 to 300 dpi Printing using a printer Sending by fax 200 to 300 dpi Scanning Using Document Capture Pro Windows This application allows you to perform various tasks such as saving the image to your computer sending it by email printing and uploading to a server or a cloud service You can also use a ...

Страница 55: ...eed to select the scanner you want to use from the scanners list 3 Click The Scan window is displayed 4 Make the following settings Source Select the source where the original is placed User s Guide Basic Scanning 55 ...

Страница 56: ...ct Document Skew Select to correct the slant of the original Skip Blank Page Select to skip blank pages if there are any in the originals Detailed Settings button Select to use Epson Scan 2 features to adjust scanned images 5 Click Scan The scanned document is displayed in Document Capture Pro 6 Check the scanned images and edit them if necessary 7 When you have finished checking the image click o...

Страница 57: ...r OK 9 Follow the on screen instructions The scanned image is saved to a folder attached to an email uploaded to a cloud service and so on depending on the function you selected Related Information Placing Originals on page 23 Document Capture Pro Document Capture on page 14 Setting a Resolution That Suits the Scanning Purpose on page 54 Scanning Using Document Capture Mac OS X This application al...

Страница 58: ...ture Select Finder Go Applications Epson Software Document Capture Note You may need to select the scanner you want to use from the scanners list 3 Click The Scan Settings window is displayed User s Guide Basic Scanning 58 ...

Страница 59: ...If you want to upload to a cloud service you need to set up your account with the cloud service in advance If you want to use Evernote as the destination download the Evernote application from the Evernote Corporation Website and install it before using this feature 8 Make settings for each item in the window and then click Send or OK 9 Follow the on screen instructions The scanned image is saved ...

Страница 60: ...Mac OS X the product starts the job that was assigned in the Job Settings window Related Information Placing Originals on page 23 Buttons on page 12 Document Capture Pro Document Capture on page 14 Scanning Using Specified Scanning Settings Job on page 75 User s Guide Basic Scanning 60 ...

Страница 61: ...ne by one using Automatic Feeding Mode In this mode the scanner starts scanning automatically when originals are loaded in the ADF 1 Start Epson Scan 2 2 Select Automatic Feeding Mode on the Main Settings tab 3 Make other settings for scanning on the Epson Scan 2 main window 4 Click Scan Automatic Feeding Mode starts User s Guide Advanced Scanning 61 ...

Страница 62: ...nning speed 7 After you have scanned all originals press the button on the scanner to close Automatic Feeding Mode Note You can also close Automatic Feeding Mode by pressing Finish on the Automatic Feeding Mode window displayed on your computer You can make timeout settings to finish Automatic Feeding Mode Select Settings on the Document Source list to open the Document Source Settings window Set ...

Страница 63: ...page 65 You can remove the color specified from the scanned image and then save it in grayscale or black and white For example you can erase marks or notes you wrote in the margins with color pen when scanning Color Enhance on page 66 You can enhance the color specified for the scanned image and then save it in grayscale or black and white For example you can enhance letters or lines that are in l...

Страница 64: ...ows of holes on the scanned image when scanning originals with punched holes Unsharp Mask You can enhance and sharpen the outlines of the image Note This feature is not available when selecting the Main Settings tab Image Type Black White Descreening You can remove moiré patterns web like shadows that appear when scanning printed paper such as a magazine To check for moiré patterns display the ima...

Страница 65: ...letters clear and images smooth when performing black and white scanning for a document that contains images You can adjust the quality of the image part of the original from Brightness and Contrast Note You can only make settings for this feature when selecting the Main Settings tab Image Type Black White To use this feature set the Resolution on the Main Settings tab to 600 dpi or less Dropout Y...

Страница 66: ...u can make settings for the color you want to enhance while checking the preview window for Windows only Note This feature is not available when selecting the Main Settings tab Image Type Auto or Color Brightness You can adjust the brightness for the whole image Note This feature is not available depending on the settings on the Main Settings tab Image Type or the settings on the Advanced Settings...

Страница 67: ...rger Decrease the threshold the white color area becomes larger Note This feature may not be available depending on the settings on the Main Settings tab Image Type or the settings on the Advanced Settings tab Skip Blank Pages You can skip blank pages if there are any in the originals You can select the amount of blank page detection If you set this to a high level you can skip any originals with ...

Страница 68: ...e slant of the original is not corrected Paper Skew Corrects the slant of originals that are fed askew Contents Skew Corrects the slant of the content of the original that was printed at an angle and so on Paper and Contents Skew Corrects the slant of the original that is fed askew as well as the content of the original Note When using this feature areas that are fed askew are corrected using whit...

Страница 69: ...2 Stitch Images You can stitch the images on the front and rear when scanning both sides of the original Select the layout for stitching the images Note This feature is available when you have selected Double Sided in Scanning Side Rotate You can rotate the original clockwise and scan it Select the rotation angle depending on the original you want to scan Note If you select Auto and scan the origi...

Страница 70: ...ge Format Options window 10 Check that the language of the original is selected in the Text Language list 11 Click OK to close the Image Format Options window 12 Check the save file name displayed in File Name 13 Select the save folder for the scanned image from the Folder list 14 Click Scan The scanned image is saved as a Searchable PDF Related Information Scanning Using Epson Scan 2 on page 50 P...

Страница 71: ...ings or another window opens 7 Select the Office format file you want to save as from the File Type list 8 Click Options to display the Detailed Settings window 9 Make settings for each item and then click OK to close the Detailed Settings window 10 Make other settings if necessary and then click Send or OK The scanned image is saved as an Office format file Related Information Scanning Using Docu...

Страница 72: ...hecking the image select the destination The Batch Save window or the Transfer Settings window is displayed 7 Click File Name Separation Settings 8 Select Apply job separation and then click Separation Settings 9 Select the separation method and the method for specifying the folder name on the Job Separation Settings window and then click OK 10 Make other settings on the File Name Separation Setti...

Страница 73: ... window is displayed 4 Make the scanning settings and then click Scan 5 Check the scanned images and edit them if necessary 6 When you have finished checking the image click the destination icon The Transfer Settings window is displayed 7 Make settings for each item and then click Send The scanned Image is sent to the selected cloud service Related Information Scanning Using Document Capture Pro W...

Страница 74: ...trator for the settings of your FTP server The scanned image is sent to your FTP server Related Information Scanning Using Document Capture Pro Windows on page 54 Scanning Using Document Capture Mac OS X on page 57 Placing Originals on page 23 Attaching Scanned Images to an Email You can attach scanned images directly to an email using Document Capture Pro Windows or Document Capture Mac OS X 1 Pl...

Страница 75: ...tart Document Capture Pro Windows or Document Capture Mac OS X 3 Click The Scan window is displayed 4 Make the scanning settings and then click Scan 5 Check the scanned images and edit them if necessary 6 When you have finished checking the image click the icon The Print Settings window opens 7 Make settings for each item and then click OK The scanned image is printed from the printer Related Info...

Страница 76: ...he Job Settings window 6 Click OK on the Job Management window The job is set in the Document Capture Pro or Document Capture Assigning a Job to the Scanner Button You can assign a job to the scanner s button and run the job by pressing the button 1 Start Document Capture Pro Windows or Document Capture Mac OS X 2 Click the Manage Job icon on the main window The Job Management window is displayed ...

Страница 77: ...opper Prevents ejected originals from falling off the output tray extension Adjust it to the length of the originals B Output tray extension Holds originals ejected from the sheet feed scanner Pull out the output tray extension to the length of the originals C Document cover Output tray Blocks external light while scanning with the flatbed scanner Holds originals ejected from the sheet feed scanne...

Страница 78: ...ble to connect to a computer B USB port 2 Connects a USB cable to connect to the sheet feed scanner C DC inlet Connects the AC adapter Scanning from the Scanner Glass 1 Close the output tray User s Guide Using the Flatbed Scanner Dock 78 ...

Страница 79: ... 3 Place your document or photo face down on the scanner glass making sure the upper corner of the side you want to scan is against the corner of the scanner next to the arrow mark User s Guide Using the Flatbed Scanner Dock 79 ...

Страница 80: ...he Document Source list 7 Set the other items as necessary 8 Click Scan Notes on Using the Flatbed Scanner Dock Place the Flatbed Scanner Dock on a horizontal and stable surface Notes on Scanning from the ADF Depending on the length of the originals operations for the input tray the output tray and the stopper vary when scanning from the ADF using the Flatbed Scanner Dock Do one of the following N...

Страница 81: ...tacked comfortably on the output tray The stopper can move forward and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals of A5 210 mm or longer up to A4 297 mm Open and extend the input tray and then raise the stopper of the Flatbed Scanner Dock User s Guide Using the Flatbed Scanner Dock 81 ...

Страница 82: ...he stopper can move forward and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals longer than A4 297 mm to Legal 355 6 mm Open and extend the input tray slide out the output tray extension of the Flatbed Scanner Dock and then raise the stopper User s Guide Using the Flatbed Scanner Dock 82 ...

Страница 83: ... so that the ejected originals can be stacked comfortably on the output tray The stopper can move forward and backward on the central output extension so that you can easily adjust the stopper position to the best position for the originals being scanned Originals longer than Legal 355 6 mm Open the input tray User s Guide Using the Flatbed Scanner Dock 83 ...

Страница 84: ...This could permanently damage the mechanism and circuitry Do not spray lubricants onto the Flatbed Scanner Dock Never open the Flatbed Scanner Dock case 1 Press the button to turn off the sheet feed scanner Note There is no power button on the flatbed scanner 2 Unplug the AC adapter and then disconnect the USB cable that is connected to the computer from the Flatbed Scanner Dock 3 Wipe off any dir...

Страница 85: ... Flatbed Scanner Dock by holding it in other positions the Flatbed Scanner Dock may fall or you may trap your fingers when placing the Flatbed Scanner Dock Transporting the Flatbed Scanner Dock a Short Distance 1 Press the button to turn off the sheet feed scanner Note There is no power button on the flatbed scanner User s Guide Using the Flatbed Scanner Dock 85 ...

Страница 86: ...scanner 2 Perform the setup procedure by reversing the procedure described in the setup guide supplied with the Flatbed Scanner Dock to separate the sheet feed scanner the flatbed scanner and the Flatbed Scanner Dock 3 Attach the packing materials that came with the Flatbed Scanner Dock and then repack it in its original box or a similar box that fits the Flatbed Scanner Dock snugly Troubleshootin...

Страница 87: ...d it down while scanning to flatten the booklet Make sure you do not move the booklet while scanning cImportant Do not press the document cover with too much force Otherwise the booklet or the scanner may be damaged Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image In Epson Scan 2 select the Advanced Settings tab and then adjust the Brigh...

Страница 88: ...ile paper and room dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans in Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove stains Use a small amount of cleaner on the cleaning clot...

Страница 89: ...anner cover using a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab User s Guide Maintenance 89 ...

Страница 90: ...cing the Roller Assembly Kit for more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller User s Guide Maintenance 90 ...

Страница 91: ...y dust or dirt on the pickup roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Plug in the AC adapter and then turn on the scanner User s Guide Maintenance 91 ...

Страница 92: ...tate the rollers Use a genuine Epson cleaning kit or a soft moist cloth to clean the rollers as they rotate Repeat this step until the rollers are clean Caution Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 12 Close the scanner cover The scanner exits cleaning mode Related Information Cleaning Kit Codes on page 17 Replacing th...

Страница 93: ... scans exceeds the Life Cycle of the rollers When a replacement message is displayed on your computer follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the cover open lever and open the scanner cover User s Guide Maintenance 93 ...

Страница 94: ...en slide and remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner User s Guide Maintenance 94 ...

Страница 95: ...ide the new pickup roller to the left and insert it into the hole in the body Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly User s Guide Maintenance 95 ...

Страница 96: ...sed correctly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover User s Guide Maintenance 96 ...

Страница 97: ... the cover is hard to close 12 Close the scanner cover 13 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number using Epson Scan 2 Utility Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes on page 16 Resetting the Number of Scans Reset t...

Страница 98: ...All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS X Select Go Applications EPSON Software Epson Scan 2 Utility 3 Click the Counter tab 4 Click Reset for the roller assembly kit Related Information Replacing the Roller Assembly Kit on page 93 Energy Saving You can save energy by using the sleep mode or auto power off mode when no operations are performed by the scanner You can...

Страница 99: ...rver 2003 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS X Select Go Applications EPSON Software Epson Scan 2 Utility 2 Click the Power Save tab 3 Set the Sleep Timer minutes or Power Off Timer minutes and then click Set Transporting the Scanner When you need to transport the scanner to move or for repairs follow the steps below to pa...

Страница 100: ...ware 1 Make sure that the scanner and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware Note Windows Server operating systems are not supported Windows 10 Click the start button and select All apps Epson Software EPSON Software Updater Windows 8 1 Windows 8 Enter the application name in the search cha...

Страница 101: ...le updating Note If you cannot find the application you want to update in the list you cannot update using the EPSON Software Updater Check for the latest versions of the applications on your local Epson website http www epson com User s Guide Maintenance 101 ...

Страница 102: ...y need to be replaced Contact your dealer Related Information Error Indicators on page 14 The Original Jams in the Scanner Frequently on page 105 The Scanner Does Not Turn On Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and check that you can turn the power on Proble...

Страница 103: ...Scanning Using a Scanner Button on page 59 Paper Feeding Problems Multiple Originals Are Fed If multiple originals are fed open the scanner cover and remove the originals Next close the scanner cover If multiple originals are fed frequently try the following If you load unsupported originals the scanner may feed multiple originals at a time Clean the rollers inside the scanner Reduce the number of...

Страница 104: ...2 Pull the cover open lever and open the scanner cover 3 Carefully remove any originals remaining inside the scanner User s Guide Solving Problems 104 ...

Страница 105: ...ently If the original jams in the scanner frequently try the following Press the button to slow down the scanning speed Clean the rollers inside the scanner If the ejected originals get stuck in the output tray store the output tray and do not use it Related Information Cleaning Inside the Scanner on page 88 The Originals Get Dirty Clean the inside of the scanner Related Information Cleaning Insid...

Страница 106: ... only file For more information on your security software s functions see the help and so on supplied with the software The TWAIN log file is saved in the following locations Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista C Users user name AppData Local Temp Windows XP C Documents and Settings user name Local Settings Temp Scanned Image Problems Straight Lines Appear when Scanning from A...

Страница 107: ... Click Set to apply the settings to the scanner Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image In Epson Scan 2 select the Advanced Settings tab and then adjust the Brightness This feature may not be available depending on the settings on the Main Settings tab Image Type or other settings on the Advanced Settings tab In Epson Scan 2 sel...

Страница 108: ...tterns web like shadows that appear when scanning printed paper such as a magazine Setting a Resolution That Suits the Scanning Purpose on page 54 The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original In Epson Scan 2 select the Main Settings tab and then select Document Size Settings On the Document Size Settings window adjust Crop Margins for Size Auto Depe...

Страница 109: ...der for monochrome binary black and white Increase the threshold the black color area becomes larger Decrease the threshold the white color area becomes larger Cannot Solve Problems in the Scanned Image If you have tried all of the solutions and have not solved the problem initialize the Epson Scan 2 settings using Epson Scan 2 Utility Note Epson Scan 2 Utility is an application that comes with Ep...

Страница 110: ... and select Control Panel 4 Open Uninstall a program or Add or Remove Programs Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Windows Server 2008 Select Uninstall a program in Programs Windows XP Windows Server 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall 6 Uninsta...

Страница 111: ... delete all of them first and then install the necessary scanner drivers again Note If you cannot find the application you want to uninstall in the application list you cannot uninstall using the Uninstaller In this situation select Finder Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Installing Your Applications Follow the steps bel...

Страница 112: ...t Face down loading Paper output Face down ejection Paper capacity 100 sheets of paper at 80 g m2 Color Depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface 2 SuperSpeed USB...

Страница 113: ...A Power Consumption USB Connection Operating Approx 17 W Ready mode Approx 9 2 W Sleep mode Approx 1 2 W Power off Approx 0 1 W AC Adapter Electrical Specifications Model A471H AC 100 to 240 V A472E AC 220 to 240 V Rated Input Current 1 2 A Rated Frequency Range 50 to 60 Hz Rated Output Power Supply Voltage DC 24 V Rated Output Current 2 A Environmental Specifications Temperature When operating 5 ...

Страница 114: ...he Flatbed Scanner Weight Approx 1 1 kg 2 4 lb Temperature When operating 10 to 35 C 50 to 95 F When stored 20 to 60 C 4 to 140 F Humidity When operating 20 to 80 without condensation When stored 20 to 85 without condensation System Requirements Windows Windows 10 32 bit 64 bit Windows 8 1 32 bit 64 bit Windows 8 32 bit 64 bit Windows 7 32 bit 64 bit Windows Vista 32 bit 64 bit Windows XP Professi...

Страница 115: ... X v10 10 x Mac OS X v10 9 x Mac OS X v10 8 x Mac OS X v10 7 x Mac OS X v10 6 8 1 Fast User Switching on Mac OS X or later is not supported 2 The UNIX File System UFS for Mac OS X is not supported User s Guide Technical Specifications 115 ...

Страница 116: ... to the Directives and harmonized standards used to declare conformity http www epson eu conformity J381A A471H A472E Flatbed Scanner Dock option The following model is CE marked and in compliance with all the applicable EU Directives For further details visit the following website to access the full declaration of conformities containing reference to the Directives and harmonized standards used t...

Страница 117: ...r product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and version...

Страница 118: ...epair service and warranty Help for Users in Thailand Contacts for information support and services are World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Email support eth epson co th Our Hotline team can help you with the following over the phone Sales enquiries an...

Страница 119: ...KARTA ESS Jakarta MG DUA RUKO MANGGA DUA MALL NO 48 JL ARTERI MANGGA DUA JAKARTA UTARA DKI 6221 62301104 jkt technical1 epson indonesia co id NORTH SUMATERA ESC Medan Kompleks Graha Niaga Jl Bambu II No A 4 Medan 20114 6261 42066090 42066091 mdn technical epson indonesia co id WEST JAWA ESC Bandung JL CIHAMPELAS NO 48A BANDUNG JABAR 40116 6222 4207033 bdg technical epson indonesia co id DI YOGYAKA...

Страница 120: ...ah 6224 8313807 esssmg support epson indonesia co id EAST KALIMANTAN ESC SAMARINDA Jl KH Wahid Hasyim M Yamin Kel Sempaja Selatan Kec Samarinda Utara Samarinda Kalimantan Timur samping kantor pos 62541 7272904 escsmd support epson indonesia co id SOUTH SUMATERA ESC PALEMBANG Jl H M Rasyid Nawawi no 249 kelurahan 9 ilir Palembang Sumsel 62711 311330 escplg support epson indonesia co id EAST JAVA ES...

Страница 121: ...t information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9am to 6pm Monday through Saturday Except public holidays Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contac...

Страница 122: ...om ph Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2665 User s Guide Where to Get Help 122 ...

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