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Problem Solving

Diagnosing Problems

You can diagnose some problems by checking the printer’s control panel, as described
below, or printing a nozzle check, as described on page 39.

Checking the Control Panel Error Messages

Here is a list of control panel error messages and what you can do when you see them.

Error Message

Solution

No color and black ink cartridge – – >
Press the Copy button to install new color
(T018) and black (T017) ink cartridges.

There are no ink cartridges in the EPSON 1000
ICS or they are installed incorrectly. See page 29
to install ink cartridges.

No black ink cartridge – – >
Press the Copy button to install a new
black ink cartridge (T017).

There is no black ink cartridge in the EPSON
1000 ICS or it is installed incorrectly. See
page 29 to install an ink cartridge.

No color ink cartridge – – >
Press the Copy button to install a new
color ink cartridge.

There is no black ink cartridge in the EPSON
1000 ICS or it is installed incorrectly. See
page 29 to install an ink cartridge.

Color and black ink out – – >
Press the Copy button to begin replacing
the color (T018) and black (T017) ink
cartridges.

Both ink cartridges have run out of ink. See
page 29 to replace both ink cartridges.

Black ink low

Obtain a replacement ink cartridge.

Color ink low

Obtain a replacement ink cartridge.

Black ink out – – >
Press the Copy button to begin repacing
the black ink cartridge (T017).

The black ink cartridge has run out of ink. See
page 29 to replace the ink cartridge.

Copies

Value

Clear

Clear all

(3sec.)

Operate

Scan

B&W

Color

Copy

Stop

Operate button

Operate light

Error light

B&W/ Color button

Scan button

Copy button

Stop button

Содержание 1000 ICS

Страница 1: ...EPSON 1000 ICS Basics ...

Страница 2: ... variety of sizes Perfect for color photo keepsakes of snapshots framed art banners and panoramics Matte Paper Heavyweight Heavyweight bright white ultra smooth coated paper with matte finish Perfect for photographs signs and crafts Photo Quality Ink Jet Paper Bright white with a smooth matte finish to create your best impression Perfect for presentations newsletters color reproductions and all yo...

Страница 3: ...ducts other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION A Note Concerning Responsible Use of Copyrighted Materials Digital cameras scanners and ink jet printers like conventional photocopiers and cameras can be misused by improper copying or printing of copyrighted material While some countries laws permit limited copying of copyrighted ma...

Страница 4: ...tware Settings 9 Selecting Default Print Settings for All Applications 10 Controlling Printing 10 Using PhotoEnhance Custom and Advanced Settings 11 Enhancing Photos 12 Using Custom Project Types 12 Using Advanced Settings 13 Using Special Papers 14 EPSON Matte Paper Heavyweight 14 EPSON Glossy Photo Paper 14 Printing on Envelopes 15 Selecting the Correct Media Type 16 Scanning 17 Placing Your Ori...

Страница 5: ...ng a Nozzle Check 39 Problems and Solutions 39 Setup and Software Installation Problems 39 Printing and Copying Problems 40 Scanning Problems 42 Problems with Paper Feeding 43 Print Quality Problems 44 Scan Quality Problems 46 Uninstalling and Reinstalling Your Software 48 Where To Get Help 49 EPSON Technical Support 49 Software Technical Support 50 Requirements and Notices 51 Windows System Requi...

Страница 6: ...Warnings Cautions Notes and Tips EPSON TWAIN Scanner driver with powerful features for controlling every aspect of your scan EPSON Smart Panel by NewSoft An easy step by step interface for scanning copying printing and more ArcSoft PhotoImpression Software for editing retouching or enhancing images and printing images with templates frames and borders Warnings must be followed carefully to avoid b...

Страница 7: ...SON 1000 ICS CD ROM You can view your electronic Reference Guide from your hard drive click Start All Programs or Programs EPSON Online Reference Guide Online Reference Guide When you open the Reference Guide you see this screen Click a topic on the left to expand the table of contents After expanding the table of contents you can click on the topic you want to view If there s a right arrow click ...

Страница 8: ...u can also make copies by using the Copy utility in EPSON Smart Panel Stand alone Copying 1 Make sure the EPSON 1000 ICS is on and paper is loaded in the sheet feeder 2 Place your document face down on the glass and close the cover 3 Press the green x Copy button Your document is scanned and printed ...

Страница 9: ...ons to choose the paper sizes for your source image and copy To manually reduce or enlarge your image press one of the Menu buttons to select Zoom In Out then press the Value buttons to choose a percentage of the scanned image for the resulting print To lighten or darken your copies press one of the Menu buttons until you see Lighter Darker Press the Value buttons to adjust the setting To reduce t...

Страница 10: ... Panel EPSON Smart Panel 4 Click the button for the Copy Utility You see the Copy Settings screen 5 Adjust any of the following copy settings Source type choose Photo Text Photo or Text Size Choose the setting based on your original and your copy or click Manual and enter a percentage to reduce or enlarge your copy by a specific amount Lighten or darken the image by clicking the up and down arrows...

Страница 11: ...Click the Settings button for additional print options including settings for different types of paper See Selecting Printer Software Settings on page 9 for details 7 Click the Image Adjust button to enhance your image or add effects Enable or disable the automatic document enhancement feature Add a sepia blue or black and white filter Adjust brightness contrast or saturation levels 8 Click the Co...

Страница 12: ...inst the paper Don t push the paper deeper into the feeder Follow these guidelines when loading paper Load the printable side face up It s usually whiter or brighter than the other side Load letterhead or preprinted paper into the EPSON 1000 ICS top edge first Don t load paper above the mark on the left edge guide If you re printing on envelopes see page 15 for loading instructions slide the left ...

Страница 13: ...ke the following selections on the Print dialog box Make sure EPSON 1000 ICS is selected Click the Preferences or Properties button If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen If you click the print icon on your application s tool bar instead of selecting Print from the File menu you may not get the option to change the printer soft...

Страница 14: ...ype list If you re not sure which setting to select see page 16 Set the Ink option to Color to print a color document To print a black text document click Black Set the Mode option to Automatic It s the easiest way to get good printing results on all types of paper Set the slider in the Mode box to Quality or Speed to select high quality printing faster printing or an in between setting The slider...

Страница 15: ...ontrol Panel Printers and Other Hardware Printers and Faxes In Windows 2000 Windows Me or Windows 98 click Start Settings Printers 2 Right click the EPSON 1000 ICS icon 3 Select Printing Preferences Windows XP or Windows 2000 or Properties Windows Me or Windows 98 Then click the Main tab 4 Select the default settings you want to use for all your applications Click OK when you re finished Remember ...

Страница 16: ...ut changing the paper size or adding a watermark see your electronic Reference Guide described on page 2 Using PhotoEnhance Custom and Advanced Settings When you re printing special projects you can customize your printer software settings as described in these sections below For additional information on these settings see the electronic Reference Guide as described on page 2 click to cancel prin...

Страница 17: ...in your printer settings dialog box If your photograph was taken with a digital camera you can select Digital Camera Correction to give your printed images the appearance of photographs taken with a film camera For more fine tuning you can select from a list of specialized settings for photographs such as People or Nature or select special filters such as Soft Focus or a Sepia tint Using Custom Pr...

Страница 18: ...print settings such as Print Quality and Gamma and use special effects To access these settings in your printer software click Custom and then click the Advanced button You see the Advanced dialog box After you customize your print settings on the Advanced dialog box you can save them as a group so you can reuse them whenever you print a similar project For details on all the settings click Help o...

Страница 19: ... Load up to 20 sheets as described on page 7 including a support sheet beneath the stack Before printing select Matte Paper Heavyweight as the Media Type setting EPSON Glossy Photo Paper EPSON Glossy Photo Paper lets you print photographs that look almost as good as the ones you get from film processing When using EPSON Glossy Photo Paper Always load the paper with the whiter glossier side facing ...

Страница 20: ...gainst them For best results press each envelope flat before loading or load one envelope at a time Select Plain paper as the Media Type setting and choose the correct envelope size as the Paper Size setting If your printout has smears or banding light lines try turning off High Speed in the Advanced dialog box See the instructions on page 13 to access the dialog box load with the printable side u...

Страница 21: ...f paper types varies by location For this paper Select this Media Type setting Plain paper sheets or envelopes Plain paper EPSON Iron On Cool Peel Transfer Paper 360 dpi Ink Jet Paper EPSON High Quality Ink Jet Paper EPSON Photo Quality Ink Jet Paper EPSON Photo Quality Ink Jet Cards EPSON Photo Quality Self Adhesive Sheets Photo Quality Ink Jet Paper EPSON Glossy Photo Paper Photo Paper EPSON Pho...

Страница 22: ...t cover and place your document face down on the document table glass 2 Position the document so the horizontal and vertical edges are aligned with the guides on the top and left side of the document table Be sure to leave a small gap because an area of 0 2 inch 5 mm out from the guides is not scanned 3 Close the document cover slowly Be careful not to move the document If you place your document ...

Страница 23: ...nel is a simple way to scan directly to a file in just a few steps 1 Place the document face down on the glass in the top left corner 2 Click Start All Programs or Programs EPSON Smart Panel 3 Click the Scan to File button Smart Panel starts EPSON TWAIN which automatically scans your document ...

Страница 24: ... to make sure it scanned properly To rename the image click the file name below it and type in a new name 5 Click Finish Or click Scan More to scan additional images 6 Select a folder and file format then click Save to save your file click here to rename file ...

Страница 25: ...b site If you don t have an EPSON PhotoCenter account you can sign up for one on the Internet at http photo epson com EPSON PhotoCenter is a great way to share photos with friends and family with your own private Internet photo albums After you ve signed up follow the steps below 1 Connect to the Internet 2 Place the photo face down on the glass in the top left corner 3 Double click the EPSON Smar...

Страница 26: ...then click Upload Scan to Web uploads the photo Now you are ready to use the Scan button to automatically scan your photos so you can upload them to the EPSON PhotoCenter site 7 Close the Scan to Web window and the EPSON Smart Panel window 8 Place a new photo on the glass and press the Scan button Your image is scanned then Scan to Web opens with your file ready for uploading 9 Click Upload to upl...

Страница 27: ...cation 1 Start your application 2 Select the scanner source Open the File menu and choose Select Source Import or Acquire 3 Select EPSON TWAIN FB and click Select or OK 4 Start EPSON TWAIN for scanning Open the File menu and choose Import or Acquire and if necessary select TWAIN_32 or EPSON TWAIN FB If your computer fails to recognize the EPSON 1000 ICS you won t see EPSON TWAIN when you try to se...

Страница 28: ...Scanning 23 5 Click Cancel when you see the following screen 6 On the next screen click the Manual mode button click Cancel click Manual mode ...

Страница 29: ...r more detailed information on making settings in your EPSON TWAIN driver see your electronic Reference Guide as described on page 2 To switch back to Full Auto mode click the Full Auto mode button Your image will be automatically scanned and optimized Depending on the image you want to scan you may not get the expected scanned image In this case scan the image in the Manual mode select your image...

Страница 30: ... ICS at least once a month to maintain good print quality 1 Make sure the EPSON 1000 ICS is turned on but not printing and the Error light is off If the Error light is flashing or on you may need to replace an ink cartridge see page 27 for details 2 Press the left Menu button on the control panel several times until you see Cleaning and then press the x Copy button Cleaning takes about 30 seconds ...

Страница 31: ...u re done 5 If you see any white lines or gaps clean the print head again If you don t see any improvement after cleaning three or four times check the solutions beginning on page 39 You can also turn the EPSON 1000 ICS off and wait overnight this allows any dried ink to soften and then try cleaning the print head again Aligning the Print Head If your printouts contain misaligned vertical lines yo...

Страница 32: ...umber of the best pattern for the first row then press the x Copy button Repeat this step for the second and third rows 5 If pattern 8 was the best aligned in each row your print head is properly aligned If other patterns were better aligned repeat the steps above Replacing an Ink Cartridge If the Error light on the EPSON 1000 ICS is flashing and you see an ink low or ink out message or you see th...

Страница 33: ...Status Monitor When a cartridge is more than six months old you may need to replace it if printouts don t look their best If the quality doesn t improve after cleaning and aligning the print head you can replace the cartridge Purchasing Ink Cartridges Use EPSON ink cartridges within six months of installing them and before the expiration date on the package Look for ink cartridge packages labelled...

Страница 34: ... ink remaining in the print head nozzles may dry out Removing and Installing Ink Cartridges Be sure you have a new ink cartridge before you begin Once you start the ink cartridge replacement procedure you must complete all the steps in one session 1 Make sure the EPSON 1000 ICS is turned on and not printing The control panel tells you which ink cartridge is low or empty 2 Press the left Menu butto...

Страница 35: ...ove only the yellow tape seal on top 7 Tilt the new cartridge toward you slightly as you insert it Lower the cartridge so that the tabs rest on the hooks Don t place the cartridge under the hooks you may damage the clamp when you close it black cartridge color cartridge You must remove the yellow tape from the top of the cartridge or you will permanently damage it Don t touch the green circuit boa...

Страница 36: ...ise Charging takes about half a minute When it s finished the POperate light stops flashing and stays on and the Error light goes out Never turn off the EPSON 1000 ICS while the POperate light is flashing unless the EPSON 1000 ICS hasn t moved or made noise for more than 5 minutes Cleaning the EPSON 1000 ICS To keep your EPSON 1000 ICS operating at its best you should clean it periodically 1 Turn ...

Страница 37: ...soft cloth to remove it Wipe off any remaining liquid with a dry cloth 7 Be sure there s no dust on your document table Dust can cause white spots to appear in your scanned image Don t touch the gears inside the EPSON 1000 ICS Be careful not to wipe the metal carriage shaft Never use a hard or abrasive brush or alcohol or thinner for cleaning they can damage the printer components document table a...

Страница 38: ...e print head locks in the far right position then turn it back off 2 Unplug the power cord from the electrical outlet Then disconnect the USB cable 3 Remove any paper from the EPSON 1000 ICS and remove the paper support 4 Press the release button and lift up the scanner 5 If you still have the packing insert slide it down into the area beside the ink cartridge holder and tape it to the EPSON 1000 ...

Страница 39: ...o place then close the output tray 8 Repack the EPSON 1000 ICS and its attachments in the original box using the protective materials that came with them Keep the EPSON 1000 ICS level as you transport it After transporting the EPSON 1000 ICS remove the tape securing the print head unlock the transportation lock and make a test copy If you notice a decline in quality clean the print head see page 2...

Страница 40: ...ware print quality paper feeding or other problems It s a good idea to check EPSON s web site periodically for possible updates to your software Visit http support epson com and check the section for your product to see if there is new software available for downloading to your computer Identifying Parts If you need help identifying the parts of the unit refer to the illustrations here and on the ...

Страница 41: ...36 Identifying Parts power cord USB port sheet feeder output tray transportation lock unlock before using ink cartridge holders do not remove ...

Страница 42: ...S or it is installed incorrectly See page 29 to install an ink cartridge No color ink cartridge Press the Copy button to install a new color ink cartridge There is no black ink cartridge in the EPSON 1000 ICS or it is installed incorrectly See page 29 to install an ink cartridge Color and black ink out Press the Copy button to begin replacing the color T018 and black T017 ink cartridges Both ink c...

Страница 43: ... jammed or has misfed Press the x Copy button to clear the jam If it is still jammed see page 43 Paper out Load paper in the sheet feeder and press the Copy button Load paper in the sheet feeder then press the x Copy button to continue printing Scanner unit open Close the scanner unit Carefully lower the scanner and press it down until it clicks securely into place Scanner error Turn off then on I...

Страница 44: ...ng tips for your EPSON 1000 ICS and its software Setup and Software Installation Problems The EPSON 1000 ICS makes noise after ink cartridge installation The first time you install ink cartridges the EPSON 1000 ICS must charge its ink delivery system Wait until charging finishes the POperate light stops flashing before you turn off the EPSON 1000 ICS or it may charge improperly and use excess ink ...

Страница 45: ... is working properly in Device Manager see your computer documentation If it is not working contact your computer dealer If you see an error message or the software doesn t install correctly on Windows XP or Windows 2000 you may not have software installation privileges If you re printing over a network see your electronic Reference Guide for instructions on configuring your EPSON 1000 ICS for use...

Страница 46: ...g Choose Black ink in your printer driver see page 9 or the B W setting on the Copy control panel see page 4 if your document doesn t include color In the printer software s Advanced dialog box turn High Speed on The margins are incorrect Make sure the paper settings in your printer software are correct for your paper size See the electronic Reference Guide as described on page 2 for instructions ...

Страница 47: ...me with your EPSON 1000 ICS If you see your EPSON 1000 ICS in the Windows Control Panel but you can t scan uninstall and reinstall its software see page 48 The EPSON 1000 ICS scanning software doesn t work properly Make sure your computer meets the system requirements listed on page 51 and supports the software applications you re using Check if your computer has enough memory for your software If...

Страница 48: ...s in the printer If paper doesn t feed remove it from the sheet feeder Then reload it against the right edge and slide the left edge guide against the other side If paper jams turn off your printer open the cover and remove any paper that s inside including any small pieces that may have torn off Carefully reload paper and press the x Copy button If multiple pages feed at once remove the paper and...

Страница 49: ...ed face down the printable side should be face up If it s damp or curled reload a new stack of paper Use a support sheet with special paper or try loading your paper one sheet at a time Make sure your paper meets the specifications listed in your electronic Reference Guide Run the Print Head Alignment utility See page 26 for instructions Remove each sheet from the output tray as soon as it s finis...

Страница 50: ...rtridges may be old or low on ink To replace an ink cartridge see page 27 If you re printing a high resolution image turn off PhotoEnhance as described on page 11 Also check if you re using a special effect that alters image colors such as Sepia Try using Automatic mode See page 9 for instructions Your printed colors can never exactly match your on screen colors However you can use a color managem...

Страница 51: ... placed flat against the document table glass If only part of the image is blurred part of your document may be wrinkled or warped Try scanning at a higher resolution See page 22 for recommended settings Make sure the document table glass is clean see page 31 Make sure the EPSON 1000 ICS is not tilted or placed on an unstable or uneven surface Your image is too dark Try adjusting the brightness wi...

Страница 52: ...ource document Adjust your document s position so that the image is within the glass area The scanner doesn t recognize your image type when scanning in Full Auto mode Try scanning the image again If that doesn t work scan in Manual mode see page 22 for instructions The file size is too big Adjust your scan settings Try selecting a lower resolution dpi saving the file in a different format or scan...

Страница 53: ... the screen 6 When the Smart Panel uninstall is complete click Start Settings Control Panel or Start Control Panel Double click Add Remove Programs 7 Choose EPSON Copy Utility then click Add Remove or Change Remove and follow the instructions on the screen to remove the Copy Utility then click OK 8 Follow the installation steps on the Start Here poster to reinstall your software For Windows Me or ...

Страница 54: ...chase Computer configuration Description of the problem You can purchase ink cartridges paper manuals and accessories from EPSON Call the EPSON Store at 800 873 7766 or visit www epsonstore com U S sales only In Canada please call 800 463 7766 for dealer referral Service Access WorldWide Web From the Internet you can reach EPSON Support at http support epson com At this site you can download drive...

Страница 55: ...AIN driver U S 562 276 4382 Canada 905 709 3839 800 922 8911 fax on demand system http support epson com EPSON Smart Panel 510 445 8616 510 445 8601 tech newsoftinc com ArcSoft PhotoImpression 510 440 9901 8 30 AM to 5 30 PM PST Monday through Friday 510 440 1270 www arcsoft com support arcsoft com ...

Страница 56: ...d 4x or faster recommended or DVD drive for installing the software Windows compliant USB port and a shielded USB AB cable from Series A computer to Series B printer up to 6 5 ft 2 meters long Using an improperly shielded USB cable especially a cable more than 6 5 ft 2 meters long may cause the printer to malfunction Operating system Minimum requirements Recommended Windows XP Pentium 233 processo...

Страница 57: ...te où la fiche peut être débranchée facilement Do not let the power cord become damaged or frayed If you use an extension cord with the EPSON 1000 ICS make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rat...

Страница 58: ... and may prevent the EPSON 1000 ICS from printing Keep ink cartridges out of the reach of children and do not drink the ink Be careful when you handle used ink cartridges there may be ink remaining around the ink supply port If ink gets on your skin wash it off with soap and water If it gets in your eyes flush them immediately with water Do not put your hand inside the EPSON 1000 ICS or touch the ...

Страница 59: ...l interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the ...

Страница 60: ...ufacturer s specifications and will be free from defects in workmanship and materials for a period of one 1 year from the date of original purchase Epson also warrants that the consumable ink cartridges enclosed with the product will perform to the manufacturer s specified usage which usage may expire before the expiration of the limited warranty for the EPSON product For warranty service you must...

Страница 61: ...r be removed or should the product fail to be properly maintained or fail to function properly as a result of misuse abuse improper installation neglect improper shipping damage caused by disasters such as fire flood and lightning improper electrical current software problems interaction with non Epson products or service other than by an Epson Authorized Servicer If a claimed defect cannot be ide...

Страница 62: ...ntrol panel settings 4 from computer 5 to 6 stand alone 3 to 4 with Smart Panel 5 to 6 Correcting color 46 Custom project types 12 to 13 D Dark image 46 Declaration of Conformity 55 Default settings 10 Digital Camera Correction setting 12 Document position 17 47 Documentation 1 to 2 E Economy setting 12 Electronic manual 2 ENERGY STAR 52 Envelopes 15 EPSON accessories 49 papers 14 to 16 Store 28 w...

Страница 63: ...6 Monitoring ink level 11 28 Moving EPSON 1000 ICS 33 to 34 N Network printing 40 Noise 39 to 41 Nozzle Check 26 Nozzle check 39 P Panoramic Photo Paper 14 Paper EPSON 14 to 16 feeding problems 43 loading 7 14 15 size 11 Parts 35 to 36 Photo Paper Glossy 16 Photo Quality Glossy Paper or Film 16 Photo Quality Ink Jet Paper 16 Photo Stickers 16 PhotoEnhance 12 Placing documents on scanner 17 Premium...

Страница 64: ...ng 13 Support 49 to 50 System requirements 51 T Technical support 49 to 50 Text Graph setting 12 Transfer Paper Iron On Cool Peel 16 46 Transparencies 16 Transporting EPSON 1000 ICS 33 to 34 Troubleshooting copying 40 to 41 image quality 44 to 47 paper jams 43 printing 40 to 41 44 to 46 scanning 42 46 to 47 TWAIN instructions 22 to 24 U USB 51 Utilities Nozzle Check 26 Print Head Alignment 26 to 2...

Страница 65: ...1141 S041271 S041272 A4 8 3 x 11 7 inches S041140 Panoramic 8 3 x 23 inches S041145 EPSON Photo Stickers Kit CD ROM paper A6 4 1 x 5 8 inches S041144 KIT EPSON Photo Stickers refill A6 4 1 x 5 8 inches S041144 EPSON Photo Quality Glossy Film Letter 8 5 x 11 inches S041072 A4 8 3 x 11 7 inches S041071 A6 4 1 x 5 8 inches S041107 EPSON Ink Jet Transparencies Letter 8 5 x 11 inches S041064 A4 8 3 x 1...

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