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Rev: 200612-0831
TROUBLESHOOTING
Episode® speakers are designed to function trouble-free. Most problems that occur are due to simple issues.
If you have trouble, please check the list of simple fixes below. If the problem persists, contact Episode®
Technical Support at 1.866.838.5052
No Sound
• Verify the subwoofer is powered on.
• Verify that there is audio coming from the source selected. Select another source if necessary.
• Ensure that any A/V receivers are turned on and connected properly.
• Check cable connections at each subwoofer not producing sound for good contact.
• Ensure the subwoofer volume is turned up to a reasonable level. The control is located on the rear panel
and in the Episode MEGA Subwoofer app.
WARRANTY
10/2-Year Limited Warranty
Episode® Subwoofers have a 2-Year Warranty on the amplifier and a 10-Year Warranty on the woofer and
box. This warranty includes parts and labor repairs on all components found to be defective in material or
workmanship under normal conditions of use. This warranty shall not apply to products which have been
abused, modified or disassembled. Products to be repaired under this warranty must be returned to SnapAV or
a designated service center with prior notification and an assigned return authorization number (RA).
CONTACTING TECHNICAL SUPPORT
As a thank you for purchasing Episode® Electronics products, direct technical support services are available
via phone or e-mail. We encourage you to use this resource for any questions or concerns about our products.
Visit our website for more support documentation.
(866) 838-5052
snapav.com
Copyright ©2020, Wirepath Home Systems, LLC. All rights reserved. Control4 and Snap AV and their respective
logos are registered trademarks or trademarks of Wirepath Home Systems, LLC, dba “Control4” and/or dba
“SnapAV” in the United States and/or other countries. 4Store, 4Sight, Control4 My Home, Snap AV, Araknis,
Autonomic, BakPak, Binary, Dragonfly, Episode, Luma, Mockupancy, Nearus, NEEO, OvrC, Pakedge, Sense,
Strong, SunbriteTV, Triad, Visualant, WattBox, and Wirepath are also registered trademarks or trademarks of
Wirepath Home Systems, LLC. Other names and brands may be claimed as the property of their respective
owners. All specifications subject to change without notice.